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My PC is running slow. Slow computer Checklist Complete


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#1 doylar

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Posted 15 March 2009 - 09:26 AM

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name Doylar
System Manufacturer Dell Computer Corporation
System Model Dimension 4600i
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2992 Mhz
BIOS Version/Date Dell Computer Corporation A07, 06/11/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Ireland
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name Doylar
Time Zone GMT Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 114.25 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys


I have carried out the checklist. I use AVG Anti Virus Free

My PC is running very slowly. It takes a long time to boot up
The above is system information.

Thanks in advance

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#2 DaChew

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Posted 15 March 2009 - 09:51 AM

Page File Space 1.22 GB


that's a bad sign, did you set it that big?

Do you use any heavy duty apps like photoshop or newer games?
Chewy

No. Try not. Do... or do not. There is no try.

#3 DaChew

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Posted 15 March 2009 - 09:53 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#4 doylar

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Posted 15 March 2009 - 01:57 PM

Page File Space 1.22 GB


that's a bad sign, did you set it that big?

Do you use any heavy duty apps like photoshop or newer games?



Nothing I can think of

[*]Copy and paste the contents of that report in your next reply and exit MBAM.


Malwarebytes' Anti-Malware 1.34
Database version: 1852
Windows 5.1.2600 Service Pack 3

15/03/2009 18:45:49
mbam-log-2009-03-15 (18-45-49).txt

Scan type: Quick Scan
Objects scanned: 77620
Time elapsed: 16 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 15
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1f6581d5-aa53-4b73-a6f9-41420c6b61f1} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{066a2cdc-319e-4460-ba45-c24562cd51aa} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5adf3862-9e2e-4ad3-86f7-4510e6550cd0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1f6581d5-aa53-4b73-a6f9-41420c6b61f1} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{066a2cdc-319e-4460-ba45-c24562cd51aa} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\aldd (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DomainService (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DomainService (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\CAC (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{066a2cdc-319e-4460-ba45-c24562cd51aa} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 DaChew

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Posted 15 March 2009 - 02:37 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#6 doylar

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Posted 16 March 2009 - 02:50 AM

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    ...
  • Please copy and paste the Scan Log results in your next reply.
[*]Click Close to exit the program.
[/list]


After scan was completed a Scan Summary Box appeared and no potentially harmful items were detected.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/15/2009 at 10:03 PM

Application Version : 4.25.1014

Core Rules Database Version : 3784
Trace Rules Database Version: 1741

Scan type : Complete Scan
Total Scan Time : 01:13:35

Memory items scanned : 236
Memory threats detected : 0
Registry items scanned : 6182
Registry threats detected : 0
File items scanned : 23371
File threats detected : 0

Edited by doylar, 16 March 2009 - 05:33 AM.


#7 DaChew

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Posted 16 March 2009 - 08:54 AM

Something has removed the main part of those infections, I suspect something is also responsible for the slowness

I need a list of all security programs you have installed recently
Chewy

No. Try not. Do... or do not. There is no try.

#8 doylar

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Posted 16 March 2009 - 12:32 PM

Something has removed the main part of those infections, I suspect something is also responsible for the slowness

I need a list of all security programs you have installed recently



AVG Anti Virus Free is running all the time together with Windows Firewall. The only other security software is what you've recommended over the past day.

I use Microsoft Office 2003 (Outlook, Word, Excel), Internet Explorer. Firefox. I have a HP Colour CM 1015 Laser Jet (printer & scanner) connected.

#9 DaChew

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Posted 16 March 2009 - 04:32 PM

http://www.malwareremoval.com/tutorials/runningslowly.php

http://www.bleepingcomputer.com/forums/t/44694/slow-computer/

Skim over these 2 guides for slow computers and see if anything might apply in your case
Chewy

No. Try not. Do... or do not. There is no try.

#10 doylar

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Posted 18 March 2009 - 01:55 AM

As I said in my first post I had followed through the recommendations. I went through them again. Under the circumstances is there anything else I can do now? You did refer to the Page file space earlier?

#11 DaChew

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Posted 18 March 2009 - 05:59 AM

System Information really gives misleading data on that, task manager show page file use in real time

The only way I can tell if you have followed the guides is for you to do an online test

http://www.pcpitstop.com/pcpitstop/default.asp

After completing the full tests copy the link from the address bar into a reply here
Chewy

No. Try not. Do... or do not. There is no try.

#12 doylar

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Posted 20 March 2009 - 11:58 AM

http://www.pcpitstop.com/betapit/sec.asp?conid=21889433

In the meantime I increased RAM by 2 GB

#13 DaChew

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Posted 20 March 2009 - 03:54 PM

Your java needs updating, cpu heatsink/fan might be dirty, with 512 megs of ram and onboard video I would assume avg and other startups might hog your ram and cause a lot of swap file usage.

The extra ram should have helped.

Video drivers are probably old but not critical.

Let's look a little deeper for malware

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#14 doylar

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Posted 21 March 2009 - 07:59 AM

VirtumundoBeGone.exe\data005;C:\AntiSpyware\VirtumondoBeGone\VirtumundoBeGone.exe;Tool.Prockill;;
VirtumundoBeGone.exe;C:\AntiSpyware\VirtumondoBeGone;Archive contains infected objects;Moved.;
Revelation.exe.bac_a03712;C:\Documents and Settings\Doyle\.housecall6.6\Quarantine;Tool.PassRevel;;
SetupRevelationV2.exe.bac_a03712\data014;C:\Documents and Settings\Doyle\.housecall6.6\Quarantine\SetupRevelationV2.exe.bac_a03712;Tool.PassRevel;;
SetupRevelationV2.exe.bac_a03712;C:\Documents and Settings\Doyle\.housecall6.6\Quarantine;Archive contains infected objects;Moved.;
SetupRevelationV2.exe\data014;C:\Documents and Settings\Doyle\My Documents\Downloaded Software and Manuals\RevelationV2\SetupRevelationV2.exe;Tool.PassRevel;;
SetupRevelationV2.exe;C:\Documents and Settings\Doyle\My Documents\Downloaded Software and Manuals\RevelationV2;Archive contains infected objects;Moved.;
Revelation.exe;C:\Program Files\SnadBoy's Revelation v2;Tool.PassRevel;;
A0246142.exe\data005;C:\System Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP2420\A0246142.exe;Tool.Prockill;;
A0246142.exe;C:\System Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP2420;Archive contains infected objects;Moved.;
Process.exe;C:\WINDOWS\SYSTEM32;Tool.Prockill;;

#15 DaChew

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Posted 21 March 2009 - 08:11 AM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.



Well you are looking clean, run a fresh disk cleanup and defrag after flushing restore points.

Has your slowness gotten better?
Chewy

No. Try not. Do... or do not. There is no try.




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