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It keeps crashing!


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#1 aztec73

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Posted 15 March 2009 - 08:55 AM

Hi,
I'm new to this site and hope I'm posting in the right place.

I have an Acer 5610 laptop with Windows XP Professional 2002 SP3 installed.

A couple days ago I was trying to put some dvd clips (from a Sony SR55EE - which I have done numerous times before) onto a disc when my laptop crashed. A blue screen came up saying 'Windows has encountered an error' or something; it went to fast to read it all. The laptop restarted so I tried again. Same thing happened...several times. This then caused a registry error.

I got the registry error fixed and today I thought I'd have another go at creating a disc. Laptop crashed again. :thumbsup: I uninstalled the Sony software and re-installed it. No help it continues to crash every time.

I thought I would take it into a shop to get it fixed so I decided to back up my files onto disc. Again it crashed (the same blue screen every time).

Now I don't know what to do. I can't back-up, system restore won't work, I can't do anything.

Could it be a problem with the tray where the disc goes?
Do I have to reformat and hence lose everything?

PLEASE HELP. I'M GOING INSANE :flowers:

Thanks

Rachel

ps please use basic language when replying because I ain't that computer literate!!!

Edited by aztec73, 15 March 2009 - 08:56 AM.


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#2 Delta16

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Posted 15 March 2009 - 09:34 AM

Hi, Yes you're posting in the right place and welcome to BC.

This problem happened to me, but not exactly.

Check my thread were I posted my problem and check the second post. Try following what 'hamluis' posted.

http://www.bleepingcomputer.com/forums/t/210650/computer-restarting-by-it-self/

When that is done wait for someone to help you in more detail.
Hope that helps




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