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I got an Antivirus 360 pop up while on Hotmail


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#1 hysteria

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Posted 15 March 2009 - 05:19 AM

I got an Antivirus 360 pop up while on Hotmail checking my email. It minimized my IE and put the pop up right on my desktop. I didn't click the red X or click on yes or no when asked to download the program/scan. I turned off my internet connection right away and I used the Task Manger to end Microsoft Internet Explorer. I deleted my Temp Internet Files and Cookies and did a Scan with Symantec Antivirus Corp 10 and Ad-Aware. There wasn't anything found. I know I didn't download anything but I read that you get the Antivirus pop up by first downloading some other file (like an ActiveX file or something else). I only had that pop up once about 7 hours ago and I went back to Hotmail again to see if the pop returned but it didn't. If I did have any infection shouldn't the pop up be happening a lot? Thanks for your help.

Win XP Home SP2 IE6 I was able to update my Symantec Antivirus without any problems. Should I do a Windows restore point? I have 3 restore points available. One is 30 min before this all started to happen.

My main question is what happened in Hotmail to trigger the Antivirus 360 pop up? I didn't open any emails when this happened. Could an ad do this or was the site hacked?
Could anything still be left on my computer or was it a one time thing?

I did check regedit and the run sections are normal.

I did check my firewall logs around the time this happened and I got a few entries that may be the problem. See Below
They only show up once.

notebookgethere.cn(78.47.248.113):
576 bytes sent.
377 bytes received.
9.343 elapsed time.

updatewindowssecurity.com(83.229.251.29):
608 bytes sent.
210 bytes received.
0.312 elapsed time.

optimizedby.net(212.95.32.166):
441 bytes sent.
1325 bytes received.
3:14.921 elapsed time.

fastantimalwarescanner.com(82.103.142.64): This one looked really odd
714 bytes sent.
72199 bytes received.
2:40.437 elapsed time

users.storage.live.com(207.46.120.38):
418 bytes sent.
557 bytes received.
3:40.218 elapsed time.

users.storage.live.com(207.46.120.105):
1872 bytes sent.
610 bytes received.
3:30.546 elapsed time.

Edited by hysteria, 15 March 2009 - 06:49 AM.


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#2 garmanma

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Posted 15 March 2009 - 07:32 PM

It's hard to tell where you got it from. Let's try a mbam scan


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#3 northbanker

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Posted 18 March 2009 - 10:09 AM

Did anyone get to the bottom of this? One of my computers had very similar problems in last few days.

It started 3/15/09 while a user was in Hotmail. They got a pop-up trying to trick user into downloading/running "Antivirus 360" which I end-tasked.

I thought laptop was infected, so I did several scans... all basically clean. (Norton AV, WinDefender, Spybot, Malwarebytes)

Then 3/17/09 user reported a weird URL redirect. While they were using Hotmail again, the URL got redirected to something along like www.antispywareonlinescane.com (I didn't write it down exactly). They wouldn't have known except that it failed to connect and then they noticed the suspicous URL.

I ran a different scan for kicks (LiveOneCare)... also clean.

Now I'm wondering if it's Hotmail that could be infected? Yikes.

Thanks for any feedback!

p.s. Laptop also crashed today 3/18/09 with "nonpaged pool... was empty" and "not enough storage" errors. Maybe a coincidence.

#4 garmanma

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Posted 18 March 2009 - 04:17 PM

Northbanker, please start your own topic. It will be less confusing and you will get the attention it deserves
Please give a brief description of your problem and include what operating system you are using
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 northbanker

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Posted 18 March 2009 - 05:24 PM

Thanks Mark, I'll do that.

I posted here primarily because I thought "hysteria" might've made some progress with the same problem, but I guess they just made their initial post then ran away. :thumbsup:




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