Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help me remove Spyware Protect 2009


  • This topic is locked This topic is locked
2 replies to this topic

#1 White Knight

White Knight

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:02 AM

Posted 14 March 2009 - 10:45 PM

I recently had the program "Spyware Protect 2009" pop up on my screen and tell me I need to pay for their software to remove a bunch of malware from my PC. I tried to just exit the screen, but apparently it was too late.

I first ran my antivirus software AVG Free Edition and it found 3 items that it said it fixed, but I still had many problems with my PC. I've also noticed "iexplore.exe" showing up in my running processes when I don't use internet explorer, so I've been killing that process regularly (it keeps coming back after a few minutes).

Secondly I downloaded and ran Spyware Doctor with Anit Virus, but I was not willing to pay for them to remove what they found. I manually deleted all files they said were bad, and I used regedit to delete any bad keys or values. Spyware Doctor also said some registry values needed repaired, but since I didn't know what to change them to, I just left them alone.

Third, I downloaded malware bytes and tried to install it, but it would not install. I read in a forum to rename the file, so I changed the install filename to mba.exe and it finally began to install. After 15 minutes of the "Finish Installation" screen, I got a screen that let me chose to update malwarebytes and start the application, but I haven't seen anything from the application since.

I read a forum posting on malwarebytes.org where someone had used combofix at this point, but the guide to combofix said only use the application when told to do so by a technician from the forums, so here I am. Hopefully someone here can help me put this Spyware Protect 2009 nightmare behind me.

DDS.txt

DDS (Ver_09-02-01.01) - NTFSx86
Run by Mark A Shasteen at 22:35:40.79 on Sat 03/14/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.108 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\CLML_NTService\CLMLServer.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\xampp\mysql\bin\mysqld-nt.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\System32\MsPMSPSv.exe
C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLSched.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\ATI\Catalyst Media Center\CMCService.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZSTC07.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZENG07.EXE
C:\Documents and Settings\Mark A Shasteen\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
uDefault_Page_URL = hxxp://www.dellnet.com
uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://rd.yahoo.com/customize/sbcydsl/defaults/sb/*http://www.yahoo.com/search/ie.html
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = about:blank
uSearchURL,(Default) = hxxp://rd.yahoo.com/customize/sbcydsl/defaults/su/*http://www.yahoo.com
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Yahoo! Companion BHO: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\ycomp5_5_7_0.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: : {6ed4eca8-b8e2-4d90-82ef-2199101e809d} - c:\program files\online services\hokemozyjc:\windows\system32\mr9\gyreo83122.exe.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: {fdd3b846-8d59-4ffb-8758-209b6ad74acc} - c:\program files\microsoft money\system\mnyviewer.dll
TB: Yahoo! Companion: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\ycomp5_5_7_0.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\program files\yahoo!\messenger\yhexbmes.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: MoneySide: {9404901d-06da-4b23-a0ee-3ea4f64ec9b3} - c:\program files\microsoft money\system\mnyviewer.dll
uRun: [<NO NAME>]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [DellTouch] c:\windows\MMKeybd.exe
mRun: [zBrowser Launcher] c:\program files\logitech\itouch\iTouch.exe
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [CMCService] "c:\program files\ati\catalyst media center\CMCService.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [TraySantaCruz] c:\windows\system32\tbctray.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\mba\mbamgui.exe /install /silent
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc2~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpobnz08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpotdd01.exe
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2499216C-4BA5-11D5-BD9C-000103C116D5} - {2499216C-4BA5-11D5-BD9C-000103C116D5} - c:\program files\yahoo!\common\ylogin.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes.dll
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {301DA1EE-F65C-4188-A417-9E915CC8FBFA} - c:\program files\microsoft money\system\mnyviewer.dll
Trusted Zone: neopets.com\www
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: Yahoo! Poker - hxxp://download.games.yahoo.com/games/clients/y/pt3_x.cab
DPF: Yahoo! Reversi - hxxp://download.games.yahoo.com/games/clients/y/rt0_x.cab
DPF: {00000055-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/fhgax.CAB
DPF: {00000055-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/fhg.CAB
DPF: {00000075-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/voxacm.CAB
DPF: {00000161-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/msaudio.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {23B7A816-3647-49D2-9756-6F41CE8F9201} - hxxp://bins.dynamicdesktopmedia.com/cab/ddm_control.CAB
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {33363249-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/i263_32.cab
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://a1540.g.akamai.net/7/1540/52/20021017/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} - hxxp://193.252.215.70:16666/activex/AMC.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-1_4_0_01-win.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - hxxp://a19.g.akamai.net/7/19/7125/1437/ftp.coupons.com/v3123/cpbrkpie.cab
DPF: {9CF28A69-7659-4C51-BFD5-9ADE19E19EC3} - hxxp://download.yahoo.com/dl/installs/bkm/prod/yregcfg.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37512.5704976852
DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} - hxxp://download.yahoo.com/dl/installs/ymail/ymmapi.dll
DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-1_4_0_01-win.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - hxxp://85.235.16.148/activex/AMC.cab
DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} - hxxp://www.auctiva.com/hostedimages/activex/xupload/XUpload.ocx
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, zwebauth.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\markas~1\applic~1\mozilla\firefox\profiles\fq6th9d5.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbarff\components\vmAVGConnector.dll
FF - plugin: c:\program files\java\j2re1.4.0_01\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.0_01\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.0_01\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.0_01\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.0_01\bin\NPJPI140_01.dll
FF - plugin: c:\program files\java\j2re1.4.0_01\bin\NPOJI610.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-26 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-7-25 325128]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2006-12-8 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-7-25 107272]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-25 903960]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-25 298264]
R2 Iprip;RIP Listener;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336]
R2 Nhksrv;Netropa NHK Server;c:\windows\Nhksrv.exe [2001-8-6 28672]
R3 Msikbd2k;DellTouch;c:\windows\system32\drivers\Msikbd2k.sys [2000-10-3 6942]
R3 pnetmdm;PdaNet Modem;c:\windows\system32\drivers\pnetmdm.sys [2006-9-28 9472]
R3 tbcspud;Santa Cruz Driver;c:\windows\system32\drivers\tbcspud.sys [1980-1-1 144768]
R3 tbcwdm;Santa Cruz WDM Driver;c:\windows\system32\drivers\tbcwdm.sys [1980-1-1 545088]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 951632]
S3 DCamUSBSvis;Polaroid 640CF Camera Driver;c:\windows\system32\drivers\SvStream.sys [2002-10-5 74908]

=============== Created Last 30 ================

2009-03-14 21:40 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-14 21:40 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-14 21:39 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-14 21:39 <DIR> --d----- c:\program files\MBA
2009-03-14 00:29 <DIR> --dsh--- c:\windows\system32\lowsec
2009-03-06 17:24 34 a------- c:\documents and settings\mark a shasteen\jagex_runescape_preferences.dat

==================== Find3M ====================

2009-03-09 13:05 15,688 a------- c:\windows\system32\lsdelete.exe
2009-03-09 13:04 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-02-09 06:13 1,846,784 -------- c:\windows\system32\win32k.sys
2009-02-09 06:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-28 09:28 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-01-28 09:28 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-01-28 09:28 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-01-16 22:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2008-12-19 04:10 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-12-19 04:10 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-12-19 00:25 634,024 -------- c:\windows\system32\dllcache\iexplore.exe
2008-12-19 00:23 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2007-09-18 20:35 82,488 a------- c:\docume~1\markas~1\applic~1\GDIPFONTCACHEV1.DAT
2003-01-08 21:45 10,316 a------- c:\documents and settings\mark a shasteen\MPinball.dat
2008-08-24 00:36 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082420080825\index.dat

============= FINISH: 22:37:45.40 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Members
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:07:02 AM

Posted 26 March 2009 - 02:31 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Members
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:07:02 AM

Posted 31 March 2009 - 12:25 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users