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Problems with laptop with windows XP


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#1 CindyRB8603

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Posted 14 March 2009 - 05:06 PM

So, My husbands laptop (Dell Inspiron B130, Windows XP) was running really slow. We did disk clean up and disk defragment. I turned off some of the programs on start up, because it took forever to load on start up (DVD Launcher, Mcafee toolbar(Which isn't on the computer anymore), Yahoo). I downloaded PC Tools Antivirus, ran that and then he restarted the computer. We cannot get the computer to do much of anything. The toolbar on the bottom is not blue anymore, it's white like in windows 98 style, he cannot connect to the internet. it's like the computer is running in safe mode, but not in safe mode. I've ran Ad-Aware and deleted 7 critical objects out of that, deleted the temp internet files and history.

We're stumped on the problem. Anyone have any suggestions??

Edited by CindyRB8603, 14 March 2009 - 05:07 PM.


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#2 DaChew

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Posted 14 March 2009 - 09:05 PM

Let's work with a clean computer and a usb drive

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


We need the McAfee uninstaller

http://majorgeeks.com/Mcafee_UnInstaller_d1537.html

and DrWeb Cureit

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#3 CindyRB8603

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Posted 15 March 2009 - 03:44 PM

here is the log from the drweb-cureit

gtdownls_125.ocx;c:\windows\system32;Adware.Gdown;Incurable.Moved.;
gtdownls_125.ocx;C:\i386;Adware.Gdown;;
3 Months Free NetZero.exe;C:\Program Files\Dell\Launcher\files;Trojan.Click.1487;Deleted.;
delfolder.exe;C:\Program Files\DellSupport\GTCoach;Trojan.MulDrop.30652;Deleted.;
A0000370.ocx;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP6;Adware.Gdown;;
A0000371.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP6;Trojan.Click.1487;Deleted.;
A0000372.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP6;Trojan.MulDrop.30652;Deleted.;

#4 DaChew

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Posted 15 March 2009 - 03:50 PM

See if you can run these next

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/


If you can get MBAM to install we need the latest definitions also
Chewy

No. Try not. Do... or do not. There is no try.

#5 CindyRB8603

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Posted 15 March 2009 - 05:38 PM

Malwarebytes' Anti-Malware 1.34
Database version: 1853
Windows 5.1.2600 Service Pack 3

2009-03-15 6:34:41 PM
mbam-log-2009-03-15 (18-34-41).txt

Scan type: Quick Scan
Objects scanned: 74015
Time elapsed: 9 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\webmedia.chl (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



should this be done is safe mode or regular mode????
This was done in safe mode with networking. this is the only way I can get the internet to work on this computer, because the USB ports aren't working for the USB drive.

#6 DaChew

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Posted 15 March 2009 - 06:20 PM

Rarely does MBAM help much in safe mode, run it again in normal mode where it's strongest

Rub cureit again also from normal mode
Chewy

No. Try not. Do... or do not. There is no try.

#7 CindyRB8603

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Posted 16 March 2009 - 06:00 AM

heres the new logs in normal mode:

Dr. Web cureit

A0000373.ocx;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP6;Adware.Gdown;Incurable.Moved.;


malwarebytes, anti-malware:

Malwarebytes' Anti-Malware 1.34
Database version: 1853
Windows 5.1.2600 Service Pack 3

2009-03-16 6:55:02 AM
mbam-log-2009-03-16 (06-55-02).txt

Scan type: Quick Scan
Objects scanned: 74422
Time elapsed: 11 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 DaChew

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Posted 16 March 2009 - 08:48 AM

What I have seen is Dell crud being detected as malware, no real infection so far.

I suspect "beauty is killing the beast", security programs
Chewy

No. Try not. Do... or do not. There is no try.

#9 CindyRB8603

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Posted 16 March 2009 - 04:44 PM

so what does that mean? the computer is still running exactly the same no. better. I can't get it to even recognize any internet connections or anything. the only way i can get it to connect to the internet is directly connection it with a cord.

#10 DaChew

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Posted 16 March 2009 - 04:53 PM

If you disable the wireless and connect directly with ethernet, is the computer still slow?
Chewy

No. Try not. Do... or do not. There is no try.

#11 CindyRB8603

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Posted 16 March 2009 - 05:43 PM

Yes very slow. LIke takes 5 minutes to just open one program.

#12 CindyRB8603

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Posted 16 March 2009 - 05:52 PM

the wireless internet won't even work. It says there is not a wireless capability




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