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BSOD Every time I log on, but safe mode works...


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29 replies to this topic

#1 SonOfRageAndLuv3

SonOfRageAndLuv3

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Posted 14 March 2009 - 04:50 PM

I recently had a bunch of adware on my computer, and it turned out i had a rootkit too, so i did an xp repair install to try to fix that. Ever since then the adware seems to be better, and according to AVG i don't have any threats anymore. However, I started getting Blue Screen of Death were the computer just crashes, pretty often. I used to get it occasionally before. Now it happens every time i start up the computer normally, right where it gets to the logon screen. I kind of think it might not be a hardware issue because it started happening frequently so suddenly, and i can still use safe mode without any problems. I've tried system restore, and changing the start up processes and services but that didn't really help. Also when i can logon, or when i go on safe mode, firefox just crashes sometimes, or becomes really unresponsive for a while. I tried reinstalling it but that didn't help. Can you please help me fix my computer? Here's log from safe mode if it might help:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:49 PM, on 2009-03-14
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\tbHot1.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar - {a057a204-bacc-4d26-9990-79a187e2698e} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\tbHot1.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\

--
End of file - 3149 bytes

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#2 KoanYorel

KoanYorel

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Posted 26 March 2009 - 02:18 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 SonOfRageAndLuv3

SonOfRageAndLuv3
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Posted 29 March 2009 - 07:01 PM

I've managed to be able to get my computer to start up normally sometimes by waiting for the "Dump of physical memory to complete" then pressing my power button in order to get the computer to sleep. When I bring it back up i'm at the login screen, however in this way the computer often freezes (stops responding just shows the same image until i turn it off) or will get BSOD again while i'm working.
Here's DDS, let me know if you want the "Attach" log too:

DDS (Ver_09-03-16.01) - NTFSx86 NETWORK
Run by hp at 18:53:41.43 on 2009-03-29
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1023.673 [GMT -5:00]

AV: AVG Anti-Virus *On-access scanning enabled* (Updated)
AV: Norton AntiVirus *On-access scanning disabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\hp\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Hotspot Shield Toolbar: {c95a4e8e-816d-4655-8c79-d736da1adb6d} - c:\program files\hotspot_shield\tbHot1.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton antivirus\NavShExt.dll
TB: Hotspot Shield Toolbar: {c95a4e8e-816d-4655-8c79-d736da1adb6d} - c:\program files\hotspot_shield\tbHot1.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [VeohPlugin] "c:\program files\veoh networks\veohwebplayer\veohwebplayer.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp\applic~1\mozilla\firefox\profiles\k8iucrpc.default\
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiFFPlugin1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\veoh networks\veohwebplayer\NPVeohTVPlugin.dll
FF - plugin: c:\program files\veoh networks\veohwebplayer\npWebPlayerVideoPluginATL.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R0 avgrkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-2-28 12552]
R1 avgtdix;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-28 107272]
R3 HssDrv;Hotspot Shield Helper Miniport;c:\windows\system32\drivers\hssdrv.sys [2009-2-21 31704]
R3 libusb0;LibUsb-Win32 - Kernel Driver, Version 0.1.10.1;c:\windows\system32\drivers\libusb0.sys [2008-2-21 33792]
S0 aylnlfdx;aylnlfdx;c:\windows\system32\drivers\phqghume.sys --> c:\windows\system32\drivers\phqghume.sys [?]
S0 hqfusiui;hqfusiui;c:\windows\system32\drivers\eykixqrj.sys --> c:\windows\system32\drivers\eykixqrj.sys [?]
S0 snimwdok;snimwdok;c:\windows\system32\drivers\wknbdcfk.sys --> c:\windows\system32\drivers\wknbdcfk.sys [?]
S0 vzbowhnp;vzbowhnp;c:\windows\system32\drivers\vettjfor.sys --> c:\windows\system32\drivers\vettjfor.sys [?]
S0 wnozqtnc;wnozqtnc;c:\windows\system32\drivers\njjzxnrn.sys []
S1 9c9a05f9;9c9a05f9;c:\windows\system32\drivers\9c9a05f9.sys [2009-2-28 0]
S1 avgldx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-2-28 325128]
S1 avgmfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-2-28 27656]
S1 SAVRT;SAVRT;c:\program files\norton antivirus\savrt.sys [2003-11-7 308416]
S1 SAVRTPEL;SAVRTPEL;c:\program files\norton antivirus\Savrtpel.sys [2003-11-7 37056]
S2 RPCT;Remote Procedure Call (TPM);c:\program files\common files\system\mstinit.exe [2006-8-24 455680]
S3 {DEF85C80-216A-43ab-AF70-1665EDBE2780};{DEF85C80-216A-43ab-AF70-1665EDBE2780};\??\c:\windows\temp\af.tmp --> c:\windows\temp\AF.tmp [?]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20080109.006\NAVENG.Sys [2008-1-12 81232]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20080109.006\NavEx15.Sys [2008-1-12 865904]
S3 WinPhlash;WinPhlash;\??\c:\docume~1\hp\locals~1\temp\rarsfx1\phlashnt.sys --> c:\docume~1\hp\locals~1\temp\rarsfx1\PHLASHNT.SYS [?]
S4 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-2-28 298264]
S4 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2003-11-10 255136]
S4 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2003-11-10 87200]
S4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2003-11-10 234656]
S4 libusbd;LibUsb-Win32 - Daemon, Version 0.1.10.1;system32\libusbd-nt.exe --> system32\libusbd-nt.exe [?]
S4 navapsvc;Norton AntiVirus Auto Protect Service;c:\program files\norton antivirus\navapsvc.exe [2003-11-24 158664]
S4 SAVScan;SAVScan;c:\program files\norton antivirus\SAVScan.exe [2003-11-7 193816]
S4 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2003-6-24 66784]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-1-12 24652]

=============== Created Last 30 ================

2009-03-28 21:05 <DIR> --d----- c:\windows\VirtualEar
2009-03-18 20:10 <DIR> --d----- c:\program files\GRETECH
2009-03-17 22:23 <DIR> --d----- c:\program files\Veoh Networks
2009-03-14 16:15 <DIR> --d----- c:\program files\Mozilla ActiveX Control v1.7.12
2009-03-14 16:15 <DIR> --d----- c:\docume~1\alluse~1\applic~1\IJJIGame
2009-03-12 19:34 664 a------- c:\windows\system32\d3d9caps.dat
2009-03-10 16:44 <DIR> --d----- c:\program files\SpywareBlaster
2009-03-10 13:59 488 a---hr-- c:\windows\system32\logonui.exe.manifest
2009-03-10 13:59 749 a---hr-- c:\windows\WindowsShell.Manifest
2009-03-10 13:59 749 a---hr-- c:\windows\system32\wuaucpl.cpl.manifest
2009-03-10 13:59 749 a---hr-- c:\windows\system32\sapi.cpl.manifest
2009-03-10 13:59 749 a---hr-- c:\windows\system32\ncpa.cpl.manifest
2009-03-10 13:43 13,753 a----r-- c:\windows\SET62.tmp
2009-03-10 13:43 1,086,058 a----r-- c:\windows\SET56.tmp
2009-03-10 13:43 1,042,903 a----r-- c:\windows\SET53.tmp
2009-03-10 02:37 20,992 a------- c:\windows\system32\drivers\RTL8139.sys
2009-03-10 02:35 <DIR> --d----- c:\windows\NV1616356.TMP
2009-03-09 22:09 21,504 a------- c:\windows\system32\CINTLGNT.IME
2009-03-09 22:09 571,392 a------- c:\windows\system32\TINTLGNT.IME
2009-03-09 22:09 482,304 a------- c:\windows\system32\PINTLGNT.IME
2009-03-09 22:09 16,254 a------- c:\windows\system32\PINTLPAE.HLP
2009-03-09 22:09 14,821 a------- c:\windows\system32\PINTLPAD.HLP
2009-03-09 22:08 13,312 a------- c:\windows\system32\irclass.dll
2009-03-09 22:08 24,661 a------- c:\windows\system32\spxcoins.dll
2009-03-09 22:08 13,753 a----r-- c:\windows\SET61.tmp
2009-03-09 22:08 1,086,058 a----r-- c:\windows\SET55.tmp
2009-03-09 22:08 1,042,903 a----r-- c:\windows\SET52.tmp
2009-03-09 21:07 13,753 a----r-- c:\windows\SET60.tmp
2009-03-09 21:07 1,086,058 a----r-- c:\windows\SET54.tmp
2009-03-09 21:07 1,042,903 a----r-- c:\windows\SET51.tmp
2009-03-09 19:27 146,126 a------- c:\windows\system32\array30.tab
2009-03-09 19:26 180,770 a------- c:\windows\system32\c_20932.nls
2009-03-09 17:55 1,072,775,168 a------- c:\windows\MEMORY.DMP
2009-03-08 18:24 <DIR> --d----- C:\ComboFixcghfg
2009-03-08 17:50 <DIR> --d----- C:\ComboFix
2009-02-28 20:22 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-02-28 20:09 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-02-28 20:09 12,552 a------- c:\windows\system32\drivers\avgrkx86.sys
2009-02-28 20:09 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-02-28 20:09 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-02-28 20:09 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-02-28 20:09 <DIR> --d----- c:\docume~1\hp\applic~1\AVGTOOLBAR
2009-02-28 20:08 <DIR> --d----- c:\program files\AVG
2009-02-28 20:08 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-02-28 14:59 0 a------- c:\windows\system32\drivers\9c9a05f9.sys
2009-02-28 14:58 2 a------- C:\1771659495

==================== Find3M ====================

2009-03-10 13:57 25,012 a------- c:\windows\system32\emptyregdb.dat
2009-02-05 16:55 31,704 a------- c:\windows\system32\drivers\hssdrv.sys
2009-01-31 17:04 25,280 a------- c:\windows\system32\drivers\hamachi.sys
2009-01-24 12:22 98,304 a------- c:\windows\DUMPa6fe.tmp
2008-04-09 14:19 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat

============= FINISH: 18:54:18.82 ===============

#4 Hoov

Hoov

  • Malware Response Team
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  • Location:Mikado Michigan
  • Local time:06:19 AM

Posted 30 March 2009 - 02:36 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

From now on till it is fixed, if you get a BSOD please write down the stop code the error and the file and let me know.

Download and scan with CCleaner
1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation. IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbar-free or Slim versions instead of the Standard Build.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:
  • Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
  • Clean all the entries in the "Windows Explorer" section.
  • Clean all entries in the "System" section.
  • Clean all entries in the "Advanced" section.
  • Clean any others that you choose.

In the Applications Tab:
  • Clean all except cookies in the Firefox/Mozilla section if you use it.
  • Clean all in the Opera section if you use it.
  • Clean Sun Java in the Internet Section.
  • Clean any others that you choose.
4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#5 SonOfRageAndLuv3

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Posted 30 March 2009 - 05:34 PM

Ok, i did the two things that you said. When i rebooted for the anti-malware as it asked, i got the blue screen again, but i left it alone for a while. When i got back the computer had turned on the screensaver and when i moved the mouse i was at the login screen. I was able to log in in normal mode, however i didn't see the anti-malware program do anything and the computer froze shortly after loging in, but late enough so that programs like AIM were able to start up completely. So basically, i'm not really sure if the program successfully removed the things that had to be removed at startup but here's the log, thanks for your help so far:

Malwarebytes' Anti-Malware 1.35
Database version: 1921
Windows 5.1.2600 Service Pack 2

2009-03-30 5:01:58 PM
mbam-log-2009-03-30 (17-01-58).txt

Scan type: Quick Scan
Objects scanned: 79269
Time elapsed: 4 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\{def85c80-216a-43ab-af70-1665edbe2780} (Spyware.Sinowal) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\WINDOWS\system32\857060 (Trojan.BHO) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

Edited by SonOfRageAndLuv3, 30 March 2009 - 05:35 PM.


#6 Hoov

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Posted 30 March 2009 - 06:46 PM

From now on till it is fixed, if you get a BSOD please write down the stop code the error and the file and let me know.


Did you write down the stop code and other information?

Run comboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
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#7 SonOfRageAndLuv3

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Posted 31 March 2009 - 05:51 PM

I get the same BSOD every time i try to start windows normally: "DRIVER_IRQL_NOT_LESS_OR_EQUAL" nd the stop is "0x00000001 (0x10F0E534, 0x00000002, 0x00000000, 0x869818D7)". I ran combofix and it said that AVG was active even though i was in safe mode and had not started it up and no processes associated with AVG were running. I tried to open it to disable it but I didn't get its normal menu because I'm in safe mode, it just gave me the option to scan, so i just closed it. I even tried to uninstall it but it had some error uninstalling so i just made sure it was closed and ran combofix anyway. I still get BSOD on startup and even if I try to get past it via the way i explained in my other posts it still often freezes quite quickly. Post was too long with log so I've attached it.

Attached Files



#8 Hoov

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Posted 31 March 2009 - 06:24 PM

I need you to download memtest86+ The easiest version is the ISO, then do a "burn image" to a CD and then reboot your computer, go into setup, and set your computer to boot from a CD, stick in the CD you burned if you removed it, and then finish booting the computer. When it starts up, run the memory test several times. Then pull out the CD and reboot. Let me know how it goes. Chances are you have a memory failure.
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#9 SonOfRageAndLuv3

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Posted 04 April 2009 - 02:53 PM

It passed 9 times out of 9 with 0 errors

#10 SonOfRageAndLuv3

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Posted 04 April 2009 - 05:24 PM

I didn't try before, but i tried to log on normally after memtest and first time I got to login and then got BSOD while loging in: "PAGE_FAULT_IN_NONPAGED_AREA" with stop at "0x00000050 (0xE5C14000, 0x00000000, 0xF76E3806, 0x00000001)" and then i tried again and got on sucessfully, everything was really slow though, I'm on that load up now and still no crash yet..
EDIT: just got same BSOD while running but i was able to login again at least when i restarted.

Edited by SonOfRageAndLuv3, 04 April 2009 - 05:39 PM.


#11 Hoov

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Posted 06 April 2009 - 10:34 AM

I am sorry to have left you hanging this weekend. My local area had an internet blackout. Hopefully this is the last problem I will be having for a long while.

Sorry for any inconvenience.

How comfortable are you with the interior of your computer?Will your computer boot up and run stably in safe mode?

Edited by Hoov, 06 April 2009 - 10:37 AM.

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#12 SonOfRageAndLuv3

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Posted 06 April 2009 - 07:39 PM

The computer can boot up sucessfully now in both safe mode and normal mode, but occasionally i get the PAGE_FAULT_IN_NONPAGED_AREA BSOD in normal mode.

#13 Hoov

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Posted 06 April 2009 - 07:53 PM

Does it just popup any time, or is it after you open a program? Also I need to know How comfortable are you with the interior of your computer?
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#14 SonOfRageAndLuv3

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Posted 07 April 2009 - 06:29 PM

I think the BSOD happens pretty much randomly, possibly more likely while i'm running more stuff, but not necessarily while starting up any programs in particular. For example, I walked away from my computer for a couple hours today with just firefox open and came back to a BSOD, but other than that i noticed it mostly happening while i was running more programs. I don't really know much about my computer's hardware and interior but I guess I'm willing to do things to the interior if that's what you mean. Also, if we do start investigating my hardware, I think it may be important for you to know that my computer is a laptop.

#15 Hoov

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Posted 07 April 2009 - 06:40 PM

Do you know how to get to the different pieces and parts like the memory and video card? Do you have the books that came with the laptop? Are you handy with tools?

I need you to go to the administration tools in XP. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side and click on System. Then up at the top click on Action and then click on Save Events As, type in system as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.
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