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I think I'm may be infected...


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#1 pioneer_1973

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Posted 13 March 2009 - 11:58 PM

For some reason my Windows Explorer doesn't work, it just goes to a white screen and doesn't even attempt to load, I have to use FireFox (which is really slow) or Google Chrome to get on the internet. Also my sound card isn't working anymore, I can still hear the computer alarms and notifications, but sound from video and movies aren't there. I can't even access the Help and Support feature that comes with my computer. What should I do?

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#2 quietman7

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Posted 14 March 2009 - 11:26 AM

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with disinfection. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to myscan.
  • Change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr to run.

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#3 pioneer_1973

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Posted 14 March 2009 - 11:35 PM

I did as instructed, but after I put the app on my desktop and tried to run it, it refuses to open. A few other programs on my computer are doing the same thing. Is there some other way you could think of that I can run it? Or a different program all together.

#4 quietman7

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Posted 15 March 2009 - 06:51 AM

Did you try renaming it with a different file extension?
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#5 pioneer_1973

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Posted 17 March 2009 - 10:25 AM

I've tried and tried and I still can't get that program to open. I click it and the hour glass comes up, but nothing happens, the same thing when I try to use my McAfee Scan, eventually it came up but it took a full 24 hours to only scan about 5,000 of my files! Is there some way some one can remote into my laptop and sweep it clean? I'm desperate at this point!

#6 quietman7

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Posted 17 March 2009 - 11:13 AM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different, the same or more powerful tools to do the job. Even then, with some types of malware infections, the task can be arduous. Lets try something different.

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply.
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#7 pioneer_1973

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Posted 19 March 2009 - 11:46 PM

well, i can't even get on the internet on my computer anymore (using my PSP to do this right now), but found that firewall can't be accessed, my network settings are completly gone, i have a program that lets you bypass the computer's wireless search, but when i try to get on my wireless router it says "Another vender's application is controlling the wireless adapter."and when try to use my webcam a blue screen with some words pops up really quick and the computer resets and says it just recovered from a..

#8 pioneer_1973

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Posted 19 March 2009 - 11:57 PM

fatal error or something, maybe that info can tell you what it is i need to do. i was able to run HJT log, when i find a way to post it i will. thanks for any advice you can give. also, i checked Device Manager anddeverything is enabled, can't find the "COM Port" though, whatever that is.

#9 quietman7

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Posted 20 March 2009 - 07:23 AM

If you cannot use the Internet or download any programs, try downloading from another computer (family member, friend, etc). Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program. If you cannot copy files to your usb drive, make sure its not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.
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