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HKEY_LOCAL_MACHINE\SYSTEM\Controlset001\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
HKEY_LOCAL_MACHINE\SYSTEM\Controlset003\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
My computer locks up or "chugs" sometimes while I'm playing PunkBuster Enabled, what can cause this?
PunkBuster "pushes" hardware and the Windows Operating System more than most software and uses functions in the Windows API (low level functions) that are not used by most other programs. As such, there are a few cases where using PB can actually expose flaky hardware or other situations that do not causes problems for other software. Here are a few things that have helped other users make these problems get better or go away completely:
- Make sure you are using the latest version of BunkBuster (the latest version is always on our Download page) - also this link may help manually update your PunkBuster to the latest version when necessary. From the game's main screen, press the tilde key (the ~ key) to bring down the console and enter the following line, /pb_system1.
- Never close other programs from your Windows Task Manager before playing the game; either leave them running or close them through the proper interface - killing a process does not always work completely even if it stops showing in the Task Manager. Renegade threads seem to conflict with PunkBuster more than other programs that may be running in memory. There is a free utility that some players use called EndItAll2 to close all extra programs before they play to avoid software conflicts, crashes, and lockups.
- Check the Add Or Remove Programs list in your Control Panel and uninstall any programs that you do not use or that you do not know what they are.
- One program that seems to conflict with PunkBuster more than others is Norton Antivirus. If you have it installed, try uninstalling it to see if the lockups go away. Some players have reported that when this is the culprit, they can reinstall Norton Antivirus and the lockups do not come back.
- Other background programs that seem to conflict with PunkBuster for some users are Sound Blaster Live software and helper programs that come with video cards, especially ATI keyboard shortcut programs.
- Some players discovered that they had a computer virus and that the lockups vanished after it was fully removed.
- Experiment with the pb_sleep setting, try setting it to 20, 250, or 500 to see if that affects your game performance. A few players have reported that all the problems go away when they "tweak" this setting.
- In extreme cases, a few users have reported that replacing their RAM (memory) or video/sound cards fixed the problem.
How do I uninstall PunkBuster?
If you do not wish to use PunkBuster any longer, you may remove the entire "pb" folder inside your game folder. By removing this folder, the PunkBuster software will no longer be available. PunkBuster does not save information to other locations on your hard drive nor does it change your system registry. *NOTICE* Starting with PunkBuster client version 1.3000, our new Service components are kept in the Windows folder on the hard drive and they do store information in the registry. We offer a separate program called PBSVC with an uninstall option for our service components. It may be downloaded from here.
My game crashes with an error in pbcl.dll or a General Protection Fault. Why?
This issue can be from a program that conflicts with PunkBuster. There are a few known programs that cause this: [list]
Get Right DU Super Controller Macro Toolsworks Girder 3.2 PRTG Traffic Grapher CyberCorder: cybrcrdr.exe Paessler Router Traffic Grapher: prtg4.exe 3dnasys.exe mIRCStatsClosing those programs or any like them that contain user or kernel level debuggers should stop the problem.
The primary purpose... What could be a secondary purpose?
Due to the unique nature of how PunkBuster software operates, we have developed this Statement to describe our Policy regarding the Privacy of the users of our software. The PunkBuster system is designed specifically to allow users to optionally hold themselves accountable by allowing our software to run in the background on their computer systems while they compete in various forms of multi-player events. Our software is designed to operate in typical client / server fashion using the common Tcp/lp (Internet)protocol. Our software inspects the displayed screen, processes, and files associated with each computer system on which it is running for the purpose of authenticating those systems for play in a "cheat free" environment. The primary purpose of the scanning procedures is to inspect for the purpose of authenticating honest users who wish to compete fairly together. Our inspection procedures consists of three types: 1) validating that only non-hacked original software is being used during multi-player competition. 2) examining files that match the profile (or signature) of known cheating programs, and 3) sending screen captures during game-play. Our software does not, nor will it ever, without the explicit consent of users, make changes to any non-PunkBuster files on users' systems (such consent would be received through a confirmation action within the PunkBuster software and not as part of our Software Terms.) Furthermore, our software will not perform "hard disk scans" looking through large portions of users' directories and/or file systems. Private data is not transmitted by PunkBuster from a user's system to a PunkBuster server - all transmissions from users' systems will be encrypted using randomized keys that are meaningful within the context of providing a mutually agreeable "cheat free" online environment. Screenshots of game-play are not considered private data by PunkBuster. The PunkBuster anti-cheat system will not attempt to permanently retain information about users' systems other than standard logging of connection and authentication / inspection activities. We encourage any and all auditing or monitoring of the activity of our system for the purpose of verifying that our software performs according to this Policy Statement. We will cooperate fully with any party who believes that they have found any case where our system is being or could be used to breach the privacy of the users of our software.
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