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Introduction & a Malware problem


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3 replies to this topic

#1 Brownstone

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Posted 13 March 2009 - 01:36 PM

Hi everyone,

I found this forum because I was looking for a solution to a nasty virus/malware, (Antivrus XP Pro).
http://www.bleepingcomputer.com/forums/t/200003/antivirus-xp-pro-2009-com/
I used Combofix as suggested, but my icons on my laptop have disappeared! Any suggestions?

Thanks

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#2 boopme

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Posted 13 March 2009 - 01:47 PM

Hello and welcome, please be advised of the Blue print at the top of this page...

Let's do one more scan
Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 fenzodahl512

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Posted 13 March 2009 - 08:05 PM

I received this message via pm.. I was intend to reply also via pm, but since user created a topic here, I'll post here..

Hi,
I read your message about Combofix (below),
http://www.bleepingcomputer.com/forums/t/200003/antivirus-xp-pro-2009-com/
I used it and now have a desktop without icons, and can't get the computer to do anything, except Ctl+Alt+Delete. Any suggestions?

Thanks!


Well, first of all, a computer is unique.. There's no two same computers.. So, whenever your computer has virus/malware, the first thing to do is to post at Malware Removal forum and not to try to fix on your own..


Second, Don't follow any instruction you find on the Malware Removal forum blindly.. All instructions are only to the specific user.. Not to everybody in general..


Third, you should read the ComboFix tutorial below..

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

You should not run ComboFix unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.



Since you have a desktop without icons, first of all, do below

Open Task Manager (Ctrl + Alt + Del) and go to File >> New Task (Run...) >> type explorer.exe >> Enter


Then, do a search for your explorer.exe via your search function..

You may find the copy of explorer.exe via either of below locations..

C:\WINDOWS\ServicePackFiles\i386\explorer.exe
C:\WINDOWS\system32\dllcache\explorer.exe


Just choose either one of them and copy/paste it to C:\WINDOWS folder..


After that, please follow the instructions from boopme.. I'm in my very tight schedule now as you can see in my siggy..


Back to you boopme :thumbsup:

Keep calm, make it simple, use your brain, don't freak out, and you'll be just fine..
Awesomeness: When I get sad, I stop being sad and be awesome instead.. True story - Barney Stinson
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Its gonna be legen.. wait for it.. dary! Cherish the pain, it means you're still alive


#4 boopme

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Posted 13 March 2009 - 08:17 PM

Thank You fenzodahl512 :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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