Hello and thank you for your help in advance

Hi there! Let me introduce myself. I am a fairly competent business owner who has been experiencing problems with Internet Explorer not opening up. This has been going on for about 3 weeks. I had Googled the problem and found the HiJackThis information, then when I Googled HiJackThis, I found your information. So, I printed out the Tutorial (all 36 pages) and downloaded HJT and saved a log of the results. I did nothing else with HJT, just saved the log.

Should I post it? Should I wait for one of your experts to invite me to post it?

Please let me know.
Thanks!
C.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:58:46 AM, on 3/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32spoolsv.exe
C:Program FilesAnalog DevicesCoresmax4pnp.exe
C:Program FilesDellMedia ExperienceDMXLauncher.exe
C:Program FilesCommon FilesInstallShieldUpdateServiceissch.exe
C:Program FilesGoogleGoogle Desktop SearchGoogleDesktop.exe
C:Program FilesGoogleGoogle Desktop SearchGoogleDesktopIndex.exe
C:PROGRA~1GrisoftAVG7avgcc.exe
C:Program FilesHPHP Software UpdateHPWuSchd2.exe
C:Program FilesGoogleGoogle Desktop SearchGoogleDesktopDisplay.exe
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxpers.exe
C:Program FilesCommon FilesMicrosoft SharedWorks SharedWkUFind.exe
C:Program FilesJavajre6binjusched.exe
C:Program FilesAdobeAcrobat 8.0AcrobatAcrotray.exe
C:Program FilesDell Support Centerbinsprtcmd.exe
C:Program FilesMessengermsmsgs.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
C:Program FilesDellSupportDSAgnt.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:Program FilesHPDigital Imagingbinhpqtra08.exe
C:PROGRA~1GrisoftAVG7avgamsvr.exe
C:PROGRA~1GrisoftAVG7avgupsvc.exe
C:PROGRA~1GrisoftAVG7avgemc.exe
C:Program FilesMicrosoft SQL Server80ToolsBinnsqlmangr.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesMicrosoft SQL ServerMSSQL$MICROSOFTSMLBIZBinnsqlservr.exe
C:Program FilesDell Support Centerbinsprtsvc.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesCommon FilesMacrovision SharedFLEXnet PublisherFNPLicensingService.exe
C:Program FilesHPDigital ImagingbinhpqSTE08.exe
C:Program FilesHPDigital ImagingProduct Assistantbinhprblog.exe
C:Program FilesOutlook Expressmsimn.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://townhall.com/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre6binssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program FilesGoogleGoogleToolbarNotifier5.0.926.3450swg.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:Program FilesBAEBAE.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program FilesGoogleGoogle ToolbarGoogleToolbar.dll
O4 - HKLM..Run: [SoundMAXPnP] C:Program FilesAnalog DevicesCoresmax4pnp.exe
O4 - HKLM..Run: [DMXLauncher] C:Program FilesDellMedia ExperienceDMXLauncher.exe
O4 - HKLM..Run: [ISUSPM Startup] "C:Program FilesCommon FilesInstallShieldUpdateServiceisuspm.exe" -startup
O4 - HKLM..Run: [ISUSScheduler] "C:Program FilesCommon FilesInstallShieldUpdateServiceissch.exe" -start
O4 - HKLM..Run: [Google Desktop Search] "C:Program FilesGoogleGoogle Desktop SearchGoogleDesktop.exe" /startup
O4 - HKLM..Run: [MSKDetectorExe] C:Program FilesMcAfeeSpamKillerMSKDetct.exe /uninstall
O4 - HKLM..Run: [AVG7_CC] C:PROGRA~1GrisoftAVG7avgcc.exe /STARTUP
O4 - HKLM..Run: [HP Software Update] C:Program FilesHPHP Software UpdateHPWuSchd2.exe
O4 - HKLM..Run: [igfxtray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [igfxhkcmd] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [igfxpers] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [Microsoft Works Update Detection] C:Program FilesCommon FilesMicrosoft SharedWorks SharedWkUFind.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKLM..Run: [Acrobat Assistant 8.0] "C:Program FilesAdobeAcrobat 8.0AcrobatAcrotray.exe"
O4 - HKLM..Run: [dscactivate] "C:Program FilesDell Support Centergs_agentcustomdsca.exe"
O4 - HKLM..Run: [DellSupportCenter] "C:Program FilesDell Support Centerbinsprtcmd.exe" /P DellSupportCenter
O4 - HKLM..Run: [REGSHAVE] C:Program FilesREGSHAVEREGSHAVE.EXE /AUTORUN
O4 - HKLM..Run: [QuickTime Task] "C:Program FilesQuickTimeqttask.exe" -atboottime
O4 - HKCU..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [swg] C:Program FilesGoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
O4 - HKCU..Run: [DellSupport] "C:Program FilesDellSupportDSAgnt.exe" /startup
O4 - HKCU..Run: [DellSupportCenter] "C:Program FilesDell Support Centerbinsprtcmd.exe" /P DellSupportCenter
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - HKUSS-1-5-19..Run: [AVG7_Run] C:PROGRA~1GrisoftAVG7avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [AVG7_Run] C:PROGRA~1GrisoftAVG7avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUSS-1-5-18..Run: [AVG7_Run] C:PROGRA~1GrisoftAVG7avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [AVG7_Run] C:PROGRA~1GrisoftAVG7avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:Program FilesAdobeAcrobat 7.0Readerreader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:Program FilesHPDigital Imagingbinhpqtra08.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:Program FilesKodakKODAK Software Updater7288971ProgramKodak Software Updater.exe
O4 - Global Startup: Service Manager.lnk = C:Program FilesMicrosoft SQL Server80ToolsBinnsqlmangr.exe
O8 - Extra context menu item: Append to existing PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:Program FilesAdobeAcrobat 8.0AcrobatAcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MI1933~1OFFICE11EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MI1933~1OFFICE11REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSsystem32Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: ImageUploader - http://www.calreo.com/asp/ImageUploader.CAB
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:Program FilesYahoo!CommonYinsthelper.dll
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} (Photodex Presenter AX control) - http://www.photodex.com/pxplay.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.62/code/iPIX-ImageWell-ipix.cab
O20 - AppInit_DLLs: C:PROGRA~1GoogleGOOGLE~1GOEC62~1.DLL
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:PROGRA~1GrisoftAVG7avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:PROGRA~1GrisoftAVG7avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:PROGRA~1GrisoftAVG7avgemc.exe
O23 - Service: DSBrokerService - Unknown owner - C:Program FilesDellSupportbrkrsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:Program FilesCommon FilesMacrovision SharedFLEXnet PublisherFNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:Program FilesIntelPROSetWiredNCSSyncNetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:Program FilesDell Support Centerbinsprtsvc.exe
O24 - Desktop Component 0: (no name) - http://www.emapsplus.com/images/topleft1.jpg
O24 - Desktop Component 1: (no name) - http://gis.deltacomputersystems.com/mapvie...s/grad_gray.jpg

--
End of file - 11669 bytes

Merged posts. ~ OB

Edited by Orange Blossom, 13 March 2009 - 11:53 PM.

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. Please download Trend Micro - HijackThis. Do a new scan with Trend Micro - HijackThis and post it in your next reply. Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:

• Reply to this thread; do not start another!
• Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
• Do not run any other tool until instructed to do so!
• Let me know if any of the links do not work or if any of the tools do not work.
• Tell me about problems or symptoms that occur during the fix.
• Do not run any other programs or open any other windows while doing a fix.
• Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.

Thanks.

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.