Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

svchost.exe app. error


  • This topic is locked This topic is locked
8 replies to this topic

#1 Slinquer

Slinquer

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:12:00 PM

Posted 13 March 2009 - 08:34 AM

this problem comes from my neighbor, when starting computer, svchost.exe error occurs. 0x7c910cae@0x00000000 when desktop first comes on, then 0x75606eb5@0x00000008 whenever trying to open a program. he has lost internet access, he has dial-up, network connection wizard does not allow the choice of set up dial up connection. his sound card has become undetectable. he has Norton for virus protection, 2nd renewal of service, expires in July. Norton wants to be activated in order to do anything ( need internet to do that). I downloaded Spybot S&D, and using CD installed it on his computer. it would not start and run. i tried turning off windows auto updater, but no difference in computer operations. am able to start in safe mode without the error.
his computer is a dell running xp home version 2002 with service pack 3. pentium 4, 1.70Ghz 256 RAM.
any help or ideas would be apprieciated, also wondering if i brought his computer and hooked up to my dsl, do i run a chance of infecting my computers

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:00 PM

Posted 13 March 2009 - 09:24 AM

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop. Print out and follow these Instructions for scanning with Malwarebytes Anti-Malware for performaning a Quick Scan in normal mode.
  • Check all items found for removal.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with disinfection. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

Since you cannot use the Internet or download any programs to the infected machine, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

You will also need to manually download the latest definition database from another computer, save and transfer them to the infected machine. After installing MBAM, just double-click on mbam-rules.exe to apply the update.Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe and rename it to myscan.
  • Change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr to run.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 Slinquer

Slinquer
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:12:00 PM

Posted 13 March 2009 - 07:43 PM

took along time to run, following is log
Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

3/13/2009 5:01:50 PM
mbam-log-2009-03-13 (17-01-50).txt

Scan type: Quick Scan
Objects scanned: 73708
Time elapsed: 6 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 12
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\bho.bho (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f38636ed-e66e-4a37-822e-0c01f64d6605} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{f38636ed-e66e-4a37-822e-0c01f64d6605} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{95e1d855-9232-48f7-80d9-1adb65b7939c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f38636ed-e66e-4a37-822e-0c01f64d6605} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95e1d855-9232-48f7-80d9-1adb65b7939c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f38636ed-e66e-4a37-822e-0c01f64d6605} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.226,85.255.112.96 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{24f3363d-9265-4283-bcca-d9cba595c16c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.226 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\autorun.inf (Trojan.Agent) -> Quarantined and deleted successfully.
C:\RECYCLER\S-4-6-39-100007989-100031771-100004601-5601.com (Trojan.Agent) -> Quarantined and deleted successfully.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:00 PM

Posted 13 March 2009 - 10:52 PM

The speed of an anti-virus or anti-malware scan depends on a variety of factors.
  • The program itself and how its scanning engine is designed to scan: using a signature database vs heuristic scanning for suspicious behavior or a combination of both.
  • Options to scan for spyware, adware, riskware and potentially unwanted or unsafe programs (PUPs).
  • Options to scan memory, boot sectors, registry and alternate data streams (ADS).
  • Type of scan performed: Deep, Quick or Custom scanning.
  • What action has to be performed when malware is detected.
  • A computer's hard drive size.
  • Disk used capacity (number of files to include temporary files) that have to be scanned.
  • Types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, email, etc) that are scanned.
  • Whether external drives are included in the scan.
  • Competition for and utilization of system resources by the scanner.
  • Other running processes and programs in the background.
  • Interference from malware.
  • Interference from the user.
Your MBAM log indicates you are using an outdated database version 1749. Please update to the most current one (1845) and rescan again. Since you cannot use the Internet, manually download the definition updates from another computer, save them to a flash (usb, pen, thumb, jump) drive or CD and transfer to the infected machine. Then just double-click on mbam-rules.exe to install the update. If you cannot transfer or install from the infected machine, try installing the file directly from the flash drive to your machine.Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Perform a new Quick Scan in normal mode and make sure you reboot afterwards. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 Slinquer

Slinquer
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:12:00 PM

Posted 14 March 2009 - 12:56 AM

Malwarebytes' Anti-Malware 1.34
Database version: 1847
Windows 5.1.2600 Service Pack 3

3/14/2009 12:21:28 AM
mbam-log-2009-03-14 (00-21-28).txt

Scan type: Quick Scan
Objects scanned: 74643
Time elapsed: 4 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\gaopdxcounter (Trojan.Agent) -> Quarantined and deleted successfully.

when removing selected, had error0x7560eb5@0x00000008 come up 6 times

Edited by Slinquer, 14 March 2009 - 01:48 AM.


#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:00 PM

Posted 14 March 2009 - 08:02 AM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform the above instructions in normal mode.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 Slinquer

Slinquer
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:12:00 PM

Posted 14 March 2009 - 11:18 AM

was unable to run super antispyware in safe mode or as an .exe file.
UPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/14/2009 at 10:07 AM

Application Version :

Core Rules Database Version : 3791
Trace Rules Database Version: 1747

Scan type : Complete Scan
Total Scan Time : 00:45:30

Memory items scanned : 574
Memory threats detected : 0
Registry items scanned : 5427
Registry threats detected : 0
File items scanned : 43656
File threats detected : 0

#8 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:00 PM

Posted 14 March 2009 - 11:24 AM

Your infection is related to a rootkit component. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,946 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:00 PM

Posted 14 March 2009 - 09:52 PM

Hello Slinquer,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/211189/your-infection-is-related-to-a-rootkit-component-rootkits-backdoor-trojans-botnets-and-ircbots/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users