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#1 madisonc

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Posted 13 March 2009 - 12:57 AM

So I have a virus that after I log on within 10 seconds or so all my desktop items disappear, as well as the start menu and entire task bar, when i press ctrl+alt+del, i do not even get the option of starting the task manager, and sometimes it will even freeze up after all this. I attempted to start the computer in safe mode and it froze up when i was asked to enter the computer administrators password however safe mode with command prompt works, i'm just not very knowledgeable in what prompts to enter. also when i was able to get into AVG to look at the virus vault it was mainly trojan horses.

I have been looking for a solution and it seems that combofix should work, AVG and advanced windows care are already installed on the computer, however I don' t know how to get combofix to even run. would a patch be suitable if i can find out what the virus is, or would combofix work and if so would i use a USB?

I am fully at a loss on this one and if anyone could help me i would greatly appreciate it.
Thank you for your time

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#2 iearldtg

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Posted 13 March 2009 - 01:01 AM

is there a way of finding out what virus this is

#3 iearldtg

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Posted 13 March 2009 - 01:03 AM

can you post the trojan horses you have in the virus vault

#4 madisonc

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Posted 13 March 2009 - 01:06 AM

let me work on it
thank you so so much

#5 madisonc

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Posted 13 March 2009 - 01:09 AM

it keeps freexing at log in page, i guess i'm gonna give it a break for tonight and try again tomorrow.

Thank you again for your time,

Madison

#6 iearldtg

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Posted 13 March 2009 - 01:45 AM

ok I got to thinking since it freezes I would do one of the following:

1:Run an antivirus livecd which can be obtained here:http://www.freedrweb.com/livecd/
and scan youre computer using something like that.Norton does the same thing.

2:Save license os Boot System Using Puppy Linux from a Usb and scan through your hardrive for files you want and save them to youre usb or take your HD out and turn it into a book for $30 and reinstall youre os

#7 garmanma

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Posted 13 March 2009 - 08:22 PM

Turn on your computer, in Normal mode
Right-click on the bottom of the screen and Open Task Manager
Click on the applications tab and end the processes
Open task Manager again and click on the New Task button
Type in - explorer.exe - and click OK
You should now be able to run some tools. I would start with mbam:

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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#8 madisonc

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Posted 02 April 2009 - 01:10 AM

Sorry for not replying, school is hectic. Garmanma i am going to work on your instructions tonight as well as what iearldtg has instructed me to do. I really appreciate this and i will update you when i have attempted. THANK YOU




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