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windows explorer keeps crashing


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6 replies to this topic

#1 Reflektionz98

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Posted 09 June 2005 - 02:11 PM

the problem i am experiencing is in windows xp home edition with sp2. when i try to open the control panel i get an error saying windows explorer has encountered a problem and needs to close. a second or two later drwatson postmortem debugger has a problem and needs to close message appears. this only happens when trying to access the control panel. i tried restoring my pc to an earlier time but to no avail. it will not restore successfully. what can i do to resolve the windows explorer crashes?

Edited by Reflektionz98, 09 June 2005 - 02:41 PM.

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#2 tg1911

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Posted 09 June 2005 - 02:45 PM

Is that the entire error message, or does it give you an error code?
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 Reflektionz98

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Posted 09 June 2005 - 02:49 PM

no error code, just the error report window
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#4 tg1911

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Posted 09 June 2005 - 03:45 PM

Have you run any Spyware/Malware programs, or online scans?

Online virus scanners:
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/

Basic security programs:
(They're all free.)

aČ free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. aČ fills this gap.
Ad-Aware - A good program similar to SpyBot S & D.
Spybot S&D - Detects and removes spyware, of different types, from your computer.
SpywareBlaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.
SpywareGuard - A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.

Download them, update them, and then run them.

Important:
Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#5 user32

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Posted 10 June 2005 - 06:59 PM

i am having the same problem everytime i try to touch a media file it tells me that windows needs to close, i have tryed numerous virus software none will bleep it please help me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#6 Reflektionz98

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Posted 17 June 2005 - 10:03 PM

the problem ended up being that when windows had to access the control panel file, it was trying to read a damaged sector on my HDD. in fact as soon as i realized that was what was going on, My HDD quit entirely and unrecoverably. and there were no viruses and no spyware adware or malware present at the time. I have a couple of those prog. and I use them almost everytime I access the net just to make sure. (I'm kindof a spaz about that stuff} :thumbsup: . now i have new Hdd and no prob's.
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#7 Rimmer

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Posted 18 June 2005 - 01:58 AM

Thanks for letting us know what the problem was. Glad it's fixed! :thumbsup:

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