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XP Failing to Boot (Dont have XP Disc)


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#1 roguetrader

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Posted 12 March 2009 - 12:57 PM

Hello all.
Trying to fix dads laptop. The basics are, failing to load XP (gets stuck on background of DT page for about 5 secs then logs off). Tried running Safe Mode, same thing. Ran Diagnostics came up with Dell error Code 0ff0 136c which seems to suggest prob with HD. However, when I asked him about any adjustments he might have made said something about Norton throwing up a Trojan warning and he clicked a button or 2. Not sure if it was a fake pop up which has resulted in a virus going into the startup process. The big prob is we dont have any XP discs which would have come with laptop to run any recovery. Do I have to create a new disc? and if so how do I go about this (I have my laptop with working XP on it if helps). Or is there anything else I can try? Appreciate any help. :thumbsup:

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#2 garmanma

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Posted 12 March 2009 - 05:36 PM

Performing an Installation Without Using CDs

http://support.dell.com/support/topics/glo...lang=en&cs=
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#3 roguetrader

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Posted 13 March 2009 - 07:16 AM

Hi, surely I can achieve a startup without having to wipe everything i.e. full restore which is what the above link seems to be suggesting will happen?

#4 hamluis

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Posted 13 March 2009 - 08:14 AM

<<Or is there anything else I can try?>>

Sure...you can try to borrow or have someone burn you a copy of a Microsoft XP CD (same version) and try to use the repair tools on the CD or do a repair install of the operating system. A MS CD can be used with your valid Dell key/license to do a repair install.

But I'd be more concerned with the possible malware situation before I worried about doing any repairs that may be negated by malware.

Which might make it a good idea to do a clean install...I don't know, but I can guess.

Louis

Edited by hamluis, 13 March 2009 - 08:15 AM.


#5 DavisMcCarn

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Posted 13 March 2009 - 10:24 AM

Your symptom is one I have seen several times in the past month and has generally been the result of a Trojan being partially clobbered. The last bit that was left removed all of your permissions so you no longer have permission to log in.
It may be possible (operative being MAY) to correct this issue; but, I have tried for many hours and, even when I got to where I could log in, the O/S was still massively crippled.
Your best bet is to connect the drive to another PC that works, copy off the files you want (pictures, taxes, Quicken, etc) then start from scratch, especially if the CTRL-F11 still works.
Computer dinosaur, servicing PC's since 1976

#6 roguetrader

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Posted 13 March 2009 - 02:35 PM

Thanks for replies. Ok I managed to get the recovery XP CD. Have tried fixing the MBR etc but still not getting anywhere im guessing due to this virus. Is it possible to have 2 copies of XP on the laptop and thereby copy the files I need from the working version to CD then do a complete fresh install? If that is possible can anyone suggest how I do this? I have already tried to copy a fresh version onto the C: but it is giving me a warning the current version may become crippled. If the only remaining option is taking the HD to another machine then so be it but thought would ask this question first. Thanks.

#7 hamluis

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Posted 13 March 2009 - 04:12 PM

<<Is it possible to have 2 copies of XP on the laptop and thereby copy the files I need from the working version to CD then do a complete fresh install?>>

It's possible to have multiple copies of XP on any hard drive...provided that you have the capability of creating a primary partition for each on that drive...and provided you have some way to either copy or install XP.

A user can even create an exact duplication of the partition, using a 3d-party program, if he/she has the proper program and available hard drive space or DVD space. If you want more info on this, try using Google with the phrase "disk imaging/cloning" or something close to that.

It's also possible to remove the hard drive from the laptop...connect it to a second, protected, working system...and copy data files from the troubled system to the new system or DVD, etc. The key word is "protected" or you may merely wind up with two infected systems.

Of course...you will not be able to copy any programs installed..from system to system.

Louis




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