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Antivirus 360- threats detected


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#1 zavalaj17

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Posted 12 March 2009 - 08:32 AM

Hello,

I keep receiving red alerts on my computer letting me know that my computer is infected with viruses and so on. I also receive a blue screen every 5 mins letting my know am infected and to upgrade my antivirus. I did a research on googles on this antivirus 360 and it mention this is fake. I have absolutely no idea on how to remove this threat from my computer. If someone can please assist me on doing so. I really would appreciated.

It is called antivirus 360


thanks so much

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#2 boopme

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Posted 12 March 2009 - 10:15 AM

Hello and welcome. Hopefully we can start here with a scan log from MBam.

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 zavalaj17

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Posted 12 March 2009 - 08:02 PM

Okay, am having some sort of problem doing the scanning. I manage to download the Malwarebytes Anti-Malware. When it get to the SCANNER TAB to do the "Perform Quick Scan" the screen vanishes on me and never does the scanning. I tried removing the Malwarebytes Anti-Malware and reinstalling again and also the additional 2 links provided. The same thing keeps happening. I also, downloaded and installed mbam-rules.exe. I double click on it and nothing happens either.

Is there anything else I can do?

#4 PoliSciBri

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Posted 12 March 2009 - 08:41 PM

I had the same problem a few weeks ago on a friend's machine. It wouldn't let me run Malwarebytes.Antivirus 360 is a real bugger. It'll block you from doing real malware scans (even in safe mode) and it will even block pages talking about its removal in Internet Explorer.

Try doing a system restore. Restore it back to well before you had the problem and THEN run Malwarebytes and anything else you have.
I'll think of something.

#5 boopme

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Posted 12 March 2009 - 09:20 PM

Some more things to try
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll


If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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#6 PoliSciBri

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Posted 12 March 2009 - 09:26 PM

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.


Thats what I tried on my friend's machine. It wouldn't let me do jack! I like the idea of renaming the setup files. Very sneeky! :thumbsup: AV 360 is quite a smart program. I hate to sort of compliment the makers of it, but hey, they made it hard for us.

Edited by PoliSciBri, 12 March 2009 - 09:27 PM.

I'll think of something.

#7 zavalaj17

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Posted 13 March 2009 - 07:34 AM

PoliScriBri & boopme,

Thanks both for your help and suggestions.

boopme, I did the renaming of .ext thru the program files and the scanning WORKED! :thumbsup:

Here is the log report...




Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 2

3/13/2009 8:27:25 AM
mbam-log-2009-03-13 (08-27-25).txt

Scan type: Quick Scan
Objects scanned: 56763
Time elapsed: 2 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\winconfig.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\63483bc997c260ec87ea58f4507a9e39 (Rogue.A360Antivirus) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\A360 (Rogue.A360Antivirus) -> Delete on reboot.

Files Infected:
C:\Program Files\A360\av360.exe (Rogue.A360Antivirus) -> Delete on reboot.
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\A360.lnk (Rogue.Antivirus360) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winconfig.dll (Trojan.FakeAlert) -> Delete on reboot.

#8 boopme

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Posted 13 March 2009 - 10:33 AM

Excellent,they don't call me boopme for nothin :thumbsup:

Please reboot to normal mode to complete the removal of that scan,

NEXT do these please/
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



As your version came out a little backdated lets' Rerun MBAM like this....

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 zavalaj17

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Posted 14 March 2009 - 10:22 AM

boopme,


here is the both logs


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/14/2009 at 11:03 AM

Application Version : 4.25.1014

Core Rules Database Version : 3795
Trace Rules Database Version: 1751

Scan type : Complete Scan
Total Scan Time : 00:52:49

Memory items scanned : 197
Memory threats detected : 0
Registry items scanned : 4216
Registry threats detected : 0
File items scanned : 40459
File threats detected : 0








Malwarebytes' Anti-Malware 1.34
Database version: 1848
Windows 5.1.2600 Service Pack 2

3/14/2009 11:22:10 AM
mbam-log-2009-03-14 (11-22-10).txt

Scan type: Quick Scan
Objects scanned: 59063
Time elapsed: 3 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\System\Uninstall\Uninstall A360.lnk (Rogue.av360) -> Quarantined and deleted successfully.

#10 boopme

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Posted 14 March 2009 - 10:33 AM

have you rebooted the PC normally and are the items gone?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 zavalaj17

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Posted 14 March 2009 - 11:09 AM

yes, I have rebooted

but I noticed the last quick scan I did on Malwarebytes' Anti-Malware, it had 1 infected file. But I no longer see the Antivirus 360 pop ups.

#12 zavalaj17

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Posted 14 March 2009 - 11:19 AM

k, i rebooted again and ran the Malwarebytes' Anti-Malware again,.. and it says 0 infected.

#13 boopme

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Posted 14 March 2009 - 12:33 PM

Hi sorry battling the cable co. causing outages here as they repair, You look clean now...

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 zavalaj17

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Posted 14 March 2009 - 01:16 PM

Ok, all done...

thanks soooo much for you help boopme. You have been amazing.

#15 boopme

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Posted 14 March 2009 - 01:39 PM

Thanks,You're most welcome, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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