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Blue screen on Dell Vostro running Vista 32 Bit


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#1 john taylor

john taylor

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Posted 12 March 2009 - 04:54 AM

Hi this is my first post so please excuse me if I don't get the protocol correct. I am trying to help my son, who is a university student, with a problem he has with his laptop. It is a Dell Vostro 1500 running Windows Vista Business Edition (32 bit). He runs McAfee Internet Security 2008 which is up to date. Since last week he has been experiencing frequent blue screens which are now occurring when he logs in to Windows. Basically his laptop will only run in safe mode. When looking at the event viewer we see lots of entries for 'DCOM 10005 error 1084 attempting to start the service McNASvc with arguments'.

I was hoping someone could help by advising if this error is likely to be the cause of the blue screens and if so what the likely underlying cause and solution might be. Is it likely to be a malware problem?

Kind Regards John

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#2 garmanma

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Posted 12 March 2009 - 07:48 PM

attempting to start the service McNASvc with arguments'.



Can he stay logged in long enough to prep for a HJT log? At least step 6
-------------------------------------

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by garmanma, 12 March 2009 - 07:49 PM.

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