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Freezing Notebook


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#1 slickshott

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Posted 11 March 2009 - 11:36 PM

My Gateway notebook keeps freezing. I keep hard booting but after a few moments is freezes again! I am running Windows XP Professional Service Pack 3. On March 8TH, McAfee says it detected a trojan and automatically cleaned it. That is when all the trouble began. I can't do anything without it stalling or freezing. The trojan was HTML/FakeAV. Please Help.

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#2 Budapest

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Posted 12 March 2009 - 12:57 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 slickshott

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Posted 12 March 2009 - 03:28 PM

Thank you for attempting to help me. My notebook freezes so much it was hard to complete as directed. Here is the file.

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

3/12/2009 1:07:45 PM
mbam-log-2009-03-12 (13-07-45).txt

Scan type: Quick Scan
Objects scanned: 60184
Time elapsed: 7 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Budapest

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Posted 12 March 2009 - 03:48 PM

Have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 slickshott

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Posted 12 March 2009 - 05:10 PM

Here are a set of the errors from the Event Viewer. I'm am so lost as to why this notebook is having this many problems. It just keeps freezing on me. Here goes.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 3/12/2009
Time: 2:53:58 PM
User: NT AUTHORITY\SYSTEM
Computer: ARENSNOTEBOOK
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 3/12/2009
Time: 2:54:32 PM
User: N/A
Computer: ARENSNOTEBOOK
Description:
The following boot-start or system-start driver(s) failed to load:
AFD
Fips
intelppm
IPSec
mfehidk
MPFP
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 3/12/2009
Time: 2:55:33 PM
User: NT AUTHORITY\SYSTEM
Computer: ARENSNOTEBOOK
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service McNASvc with arguments "" in order to run the server:
{24F616A1-B755-4053-8018-C3425DC8B68A}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 3/12/2009
Time: 2:55:36 PM
User: NT AUTHORITY\SYSTEM
Computer: ARENSNOTEBOOK
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service McNASvc with arguments "" in order to run the server:
{24F616A1-B755-4053-8018-C3425DC8B68A}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 3/12/2009
Time: 2:59:12 PM
User: ARENSNOTEBOOK\Robert Arens
Computer: ARENSNOTEBOOK
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 3/12/2009
Time: 2:59:21 PM
User: ARENSNOTEBOOK\Robert Arens
Computer: ARENSNOTEBOOK
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#6 Budapest

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Posted 12 March 2009 - 05:12 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 slickshott

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Posted 12 March 2009 - 06:19 PM

I found a ? for PCI Modem. I deleted the entry and am trying to restart however my machine keeps freezing even in Safe mode.

#8 Budapest

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Posted 12 March 2009 - 06:36 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 slickshott

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Posted 12 March 2009 - 09:04 PM

I ran it. It booted up and I thought we were golden however it froze again. I really appreciate all you are doing to help me.

#10 Budapest

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Posted 12 March 2009 - 09:38 PM

When you ran the error checking did it report any errors?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 slickshott

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Posted 13 March 2009 - 01:39 AM

No errors were reported. It is currently in safe mode and is not frozen. If I run any utilities it most likely will freeze even in safe mode.

#12 Budapest

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Posted 13 March 2009 - 02:19 AM

Try running the System File Checker:

How to Use SFC.EXE to Repair System Files
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 slickshott

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Posted 13 March 2009 - 02:50 AM

Well it seems I won't be able to do much of anything. The machine will now freeze while booting into safe mode. The screen and everything just freezes.

#14 slickshott

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Posted 14 March 2009 - 01:38 AM

I think I'm going to disasseble the case and blow some air into it to clean it out. I'm beginning to think it's a heat problem. When I start my notebook after it's been off for several hours, it boots up fine without any problems. Then it usually takes about 5 to 10 minutes for trouble to begin with it freezing up. What are your thoughts? Does this make any sense?

#15 Budapest

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Posted 15 March 2009 - 05:23 PM

I think cleaning out the case is a very good idea.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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