Posted 11 March 2009 - 01:47 PM
I recently bought 2 Toshiba Satellite Pro L300D-138 laptops; one for me and one for my parents. I have been setting both of them up. They both came with Vista, and as Toshiba instructs, I made recovery discs, and then I downgraded to XP.
It appeared to go smoothly enough, but then when I shut down either computer, they would automatically restart. The only way to shut either down completely is to hold my finger down on the power button. What I have taken to doing is allowing it to shut down, then as I hear the fans re-activate, I then hold down the button and it shuts down properly.
At first I thought this was a Toshiba problem, so I checked their website, and I rang them a couple of times. They talked me through a couple of different options, and in 'Toshiba Modem' in the Device Manager, I unchecked a box that said 'restart on standby' or something...
This didn't solve the problem. I rang again, we did other things (sorry for lack of information, but as I now believe it is a Windows problem, I don't really think anything they said or did for me was of much help.)
Anyway, both computers still restarted when I shut them down, so I googled it, and on a Microsoft forum came up with: Right click on My Computer, go into Properties; click on Start up and failure, uncheck box that says 'automatic restart'. I don't claim to know much about computers, but I imagine the point of that little system is that when something is going wrong, the computer restarts...
Anyway, unchecked box, shut down laptop.
Got a big scary blue screen!!!
It said (along with explaining that the reason for the screen was because either hardware or software was not installed properly and basically the screen was there because of a problem)
then there was the explanation of having the screen becasue of a problem then:
***STOP0X0000007A (0XC07B90C8, 0XC00000A3, 0XF7219BOE, 0X0660C860)
***ati2mtag.sys- Address F7219BOE base at F6E2E000, Datestamp 48342515
Now, I have been looking and googling and checking. I did a chkdsk, and it appeared things were ok, they aren't. I'm fearing I'm about to be told I need to reload XP on both computers, and if that is the answer, well what did I do wrong last time that I need to do differently? Or is there just a virus I need to dig deeper to get rid of. I have free versions of A-squared, AVG and Spy Bot. I was using a free trial of MacAfee, but it got too annoying with it's constant offers of renewal that I uninstalled it. The problem was here before and after uninstalling it.
When XP had finished loading there was a black screen thing, like when you type cmd into 'run'. They weren't doing anything, so I ignored and then closed them... did I in doing so stop XP from completely loading and then lead myself into all this hassle??? The computer runs slow and freezes, but I live in the 'sticks' and the internet isn't too hot out here so I put some of it down to that. There appears to be a slight delay on sound, although I have them all turned off, but there are of course some things that go ping, and it appears they do so a second or 2 late. HAving said that, I watch movies etc and there is no sound delay on them.
Is this too much information??? Are you bored, my knight in shining armour???
Any help or advice would be greatly appreciated! Thanks