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Slow laptop


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#1 julieb202

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Posted 11 March 2009 - 12:37 PM

Hi, I have a relatively new laptop (HP Compaq presario CQ60) running on Vista home basic. This has worked fine until just recently, I downloaded Acid Pro plus a lot of loops (which nearly filled my hard drive), however I burned all the loops to disc and ran Acid pro and it worked fine. The next day my computer started running slow and it has got worse and worse.(It takes up to 10 mins to open a folder and to shut down etc). I have done all the usual i.e. disc clean up, delete cookies, temp internet files etc, I have run anti virus (which found and deleted a couple of trojans) anti spyware and Adaware (which also found and deleted a couple of trojans). I tried to defrag but the computer kept going into sleep mode, which I thought was unusual, so I haven't actually defragged yet (I have changed settings to never let it go to sleep now). I started it up in safe mode and it ran ok. What can I do next? I am now stuck. Any help would be appreciated. Thanks.
Julie

Edited by The weatherman, 11 March 2009 - 01:17 PM.
Moved to a more appropriate forum~TW


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#2 quietman7

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Posted 11 March 2009 - 01:47 PM

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with disinfection. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.
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