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Internet connection to microsoft, major av, spyware,etc


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#1 NinthGhost

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Posted 11 March 2009 - 03:25 AM

Website are blocked. Update to softwares are blocked.
I think this problem started after i installed Norton Antivirus Gaming edition.

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#2 quietman7

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Posted 11 March 2009 - 08:31 AM

Welcome to BC.

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with disinfection. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

If you cannot use the Internet or download any programs to the infected machine, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

You will also need to manually download the updates from another computer, save and transfer them to the infected machine. After installing MBAM, just double-click on mbam-rules.exe to install the update.Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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#3 NinthGhost

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Posted 12 March 2009 - 03:32 AM

Thank you for such fast response. Followed the instructions;

mbam-log-2009-03-12 (16-20-23)

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 2

3/12/2009 4:20:23 PM
mbam-log-2009-03-12 (16-20-23).txt

Scan type: Quick Scan
Objects scanned: 62217
Time elapsed: 2 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOW

ALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted

successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\UACetwavbwe.dat (Trojan.Agent) -> Quarantined and deleted successfully.

Please advice next steps.

#4 quietman7

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Posted 12 March 2009 - 08:18 AM

Your MBAM log indicates you are using an outdated database version 1749. Please update to the most current one (1840) and rescan again. Since you cannot use the Internet, manually download the updates from another computer, save them to a flash (usb, pen, thumb, jump) drive or CD and transfer to the infected machine. Then double-click on mbam-rules.exe to install the update. If you cannot transfer or install from the infected machine, try installing the file directly from the flash drive to your machine.Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Perform a new Quick Scan in normal mode and make sure you reboot afterwards. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#5 NinthGhost

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Posted 17 March 2009 - 02:35 AM

Ok finally found a way to update, the database online is out of date too.

Malwarebytes' Anti-Malware 1.34
Database version: 1857
Windows 5.1.2600 Service Pack 2

3/17/2009 3:24:58 PM
mbam-log-2009-03-17 (15-24-58).txt

Scan type: Quick Scan
Objects scanned: 65401
Time elapsed: 2 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UACd.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
G:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 (Trojan.Conficker.H) -> Quarantined and deleted successfully.

Files Infected:
G:\autorun.inf (Trojan.Conficker.H) -> Quarantined and deleted successfully.
G:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx (Trojan.Conficker.H) -> Quarantined and deleted successfully.

#6 quietman7

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Posted 17 March 2009 - 07:48 AM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform the above instructions in normal mode.
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#7 NinthGhost

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Posted 18 March 2009 - 04:09 AM

I can access the web normally after the scans. Anyways here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/18/2009 at 04:45 PM

Application Version : 4.25.1014

Core Rules Database Version : 3802
Trace Rules Database Version: 1757

Scan type : Complete Scan
Total Scan Time : 01:20:59

Memory items scanned : 374
Memory threats detected : 0
Registry items scanned : 5450
Registry threats detected : 0
File items scanned : 136665
File threats detected : 48

Trojan.Agent/Gen-ImageDocFake
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\EACTS\PICTURE JAKARTA\2007_0730OPENDAY\2007_0730OPENDAY0057.JPG
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\KKK4604\2002-2003\KK4604-JAWAPAN UJIAN1-JAN2003.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\CONTENTS.DIR\BAGV.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\CONTENTS.DIR\FLUCON.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\CONTENTS.DIR\GWAV4.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\CONTENTS.DIR\PREL.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\CONTENTS.DIR\VOL4.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\FIN-EXAM4.JPG
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\PHY232.DIR\DILATI1.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\UOREGON.DIR\CURR59.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\UOREGON.DIR\POT822.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\UWICHILL.DIR\IMAGE1029.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\MMU\UWICHILL.DIR\LECT9.9.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\KULIAH\KT4033_OLD\KT4033 - TUGASAN1.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\X-FILES\EUDORA\MBI\ATTACH\IMAGE0011.JPG
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\X-FILES\EUDORA\MBI\ATTACH\KOLOKIUM FAKULTI KEJURUTERAAN 20011.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\MBI2\CICHE-SOTON\EPFS-PUBLICATION.DIR\RESOURCE.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\OLD-PC\BACKUP D\3G FOR ENGINEERS\IMT2000 SEMINAR BANGKOK.DIR\(DOC.NO.8.1)MR.MAURICENUNAS_PART1.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\OLD-PC\BACKUP D\3G FOR ENGINEERS\IMT2000-3G.DIR\MODELE1.JPG
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\OLD-PC\BACKUP D\3G FOR ENGINEERS\IMT2000TIANEW.DIR\HOME_FOOTER2.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\OLD-PC\BACKUP D\3G FOR ENGINEERS\SEMINAR TIAONLINE.DIR\SC_NUMBERS_BANNER.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\OLD-PC\BACKUP D\EUDORA\EMBEDDED\IMAGE0021.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\MOBILE BACK-UP\OLD-PC\BACKUP D\TEMP3\2\IMAGE18.GIF
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\ARCHIVE\THESIS\SKKK\AZMI AWANG\BER WCDMA UNDER FADING\THESISWORD\BAB7.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\ARCHIVE\THESIS\SKKK\JAMAL S. KUSHA\MC_DS_CDMA\PHD_THESIS_(PERFORMANCE OF MC_DS_CDMA UPLINK IN PERSENCE OF ERRORS)\REFRENCES.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\ARCHIVE\THESIS\SARJANAMUDA\PROJEK AKHIR 2006-2007\AIDAYU\DISERTASI\SENARAI JADUAL.DOC
C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\RECOVERY\DR_MBI\ARCHIVE\THESIS\SARJANAMUDA\PROJEK AKHIR 1999-2000\KOAY CHEE YANG\DINDING_API\BAB2.DOC
F:\TORSTEN\0548CF97C00BB6A01\L098.JPG
F:\TORSTEN\0548CF97C00BB6A01\L015.JPG
F:\TORSTEN\0548CF97C00BB6A01\L026.JPG
F:\TORSTEN\0548CF97C00BB6A01\L056.JPG
F:\TORSTEN\0548CF97C00BB6A01\S070.JPG
F:\SMART\TITO\DEMO FHDL\APPLICATION OF OPTIMIZATION TECHNIQUES TO THE DESIGN OF A BOOST POWER FACTOR CORRECTION CONVERTER2\ADOPTECH\OPES_DEMO_V1.2\ADOPTECH\OPES\IMAGES\ANALYSIS_RESULTS.JPG
F:\PICTURE GALLERY\UKM\THUMBNAILS\COMPUTER CENTRE.JPG
F:\PICTURE GALLERY\03_01_24_UNI EXECUTIVE SUMMARY\IMAGES\UNI EXECUTIVE SUMMARY_13.JPG
F:\MERCATOR WEB\110505\PICTURE GALLERY\03_08_07_GIM 4\14_DAY TRIP TO PUTRAJAYA\THUMBNAILS\DAY TRIP TO PUTRAJAYA_20.JPG
F:\MERCATOR WEB\110505\PICTURE GALLERY\03_08_07_GIM 4\14_DAY TRIP TO PUTRAJAYA\IMAGES\DAY TRIP TO PUTRAJAYA_26.JPG
F:\MERCATOR WEB\110505\PICTURE GALLERY\03_06_05_MOU SIGNING CEREMONY BETWEEN UKM & MTU\IMAGES\MARY & SHAHRIL, UKM MERCATOR OFFICE STAFF.JPG
F:\MERCATOR WEB\110505\PICTURE GALLERY\03_01_20_WINTER SCHOOL\THUMBNAILS\WINTER SCHOOL_15.JPG
F:\MERCATOR WEB\GERMAN_ALUMNI\IMG\NEW\TITLE_OBJ.GIF
F:\MERCATOR WEB\PRESENTATION\UI-MERCATOR-OFFICE\UI MERCATOR OFFICE.DOC
F:\MERCATOR WEB\PRESENTATION\UKM MERCATOR OFFICE\WINTER SCHOOL\DEVELOPMENT OF SYLABBUS.DOC
F:\IMG\SIDE NAV\BACKGROUND_UKMMERC_STATIC.GIF
F:\IMG\PIC\UKM_MERC_1.GIF
F:\GERMAN_ALUMNI\IMG\BUT_FORM_SUBMIT_ON.GIF
F:\FORUM\ASP1774\IMG\PIC\B\3.GIF
F:\FORUM\ASP1774\FUDA\REN.GIF
F:\COPY OF GERMAN_ALUMNI\COPY_OCT2008\IMG\NEW\TITLE_MEMBERS.GIF

#8 quietman7

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Posted 18 March 2009 - 10:24 AM

Glad to hear you can access the Internet.

How is your computer running now? Are there any more reports/signs of infection?
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#9 NinthGhost

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Posted 19 March 2009 - 12:53 AM

Yup thanks a lot, no problems for now.

Any antivirus or spyware protection that is recommended? I'm running on XP.

#10 quietman7

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Posted 19 March 2009 - 09:14 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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