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Can't get rid of Spyware on Desktop!


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3 replies to this topic

#1 littleboats

littleboats

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Posted 09 June 2005 - 03:18 AM

Hi there!

Just thought I would try to get some help to get rid of this banner that has completely taken over my desktop. It is a large black banner which says "WARNING! YOU'RE IN DANGER! spyware etc" and when clicked on, it links to the AntiVirus-Gold website. No matter what, I cannot get rid of it.

Also, there is a red "X" in the bottom toolbar which also says when hovered over "Your computer is infected!" or something like that (also links to AVG site) and I would also like to get rid of that.

Here is my log from HijackThis, so hopefully somebody out there can help me out! Thanks~
---------------------------------------------------------------------------------


Logfile of HijackThis v1.99.1
Scan saved at 6:10:30 PM, on 9/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Hine Family\My Documents\Unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Windows update 32] Rem_knhexgn.exe
O4 - HKLM\..\Run: [AME_CSA] rundll32 amecsa.cpl,RUN_DLL
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunServices: [USB 2.0 Driver] updateXPSP2.exe
O4 - HKLM\..\RunServices: [Windows update 32] Rem_knhexgn.exe
O4 - HKLM\..\RunServices: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Microsoft AntiSpyware helper - {2421B080-3A1E-468F-902B-226A3870B4AB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {2421B080-3A1E-468F-902B-226A3870B4AB} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {3FB0E376-8E05-4027-86B4-881D036B3743} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {3FB0E376-8E05-4027-86B4-881D036B3743} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6A62F86E-ADDD-4882-B62E-C91C30636A51} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6A62F86E-ADDD-4882-B62E-C91C30636A51} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6B4E18AB-910B-4FBE-8F8C-84E305172B9D} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6B4E18AB-910B-4FBE-8F8C-84E305172B9D} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {953A750F-BFA8-40AC-ABE5-9C2DEC1DCFFD} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {953A750F-BFA8-40AC-ABE5-9C2DEC1DCFFD} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {AF7DB7BF-B51D-4E7A-B09D-A51FD2E0E144} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {AF7DB7BF-B51D-4E7A-B09D-A51FD2E0E144} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {F937230E-CEFF-42EA-B064-9A23777D5F91} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {F937230E-CEFF-42EA-B064-9A23777D5F91} - (no file) (HKCU)
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted IP range: 67.19.178.84
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1116568872961
O16 - DPF: {663A384F-3389-6CC7-6F7B-5FDF34F97819} - http://69.50.182.94/1/gdnAU1862.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E3191337-79E1-4664-A6DC-1C261E1A5C55}: NameServer = 203.134.12.90 203.134.102.90
O20 - AppInit_DLLs: w8c6s4xcm66s.dll
O20 - Winlogon Notify: style2 - C:\WINDOWS\q3773085_disk.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

Edited by littleboats, 09 June 2005 - 04:29 AM.


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#2 OldTimer

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Posted 09 June 2005 - 06:44 PM

Hello littleboats and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O4 - HKLM\..\Run: [Windows update 32] Rem_knhexgn.exe
O4 - HKLM\..\Run: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKLM\..\RunServices: [USB 2.0 Driver] updateXPSP2.exe
O4 - HKLM\..\RunServices: [Windows update 32] Rem_knhexgn.exe
O4 - HKLM\..\RunServices: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O9 - Extra button: Microsoft AntiSpyware helper - {2421B080-3A1E-468F-902B-226A3870B4AB} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {2421B080-3A1E-468F-902B-226A3870B4AB} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {3FB0E376-8E05-4027-86B4-881D036B3743} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {3FB0E376-8E05-4027-86B4-881D036B3743} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6A62F86E-ADDD-4882-B62E-C91C30636A51} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6A62F86E-ADDD-4882-B62E-C91C30636A51} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {6B4E18AB-910B-4FBE-8F8C-84E305172B9D} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {6B4E18AB-910B-4FBE-8F8C-84E305172B9D} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {953A750F-BFA8-40AC-ABE5-9C2DEC1DCFFD} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {953A750F-BFA8-40AC-ABE5-9C2DEC1DCFFD} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {AF7DB7BF-B51D-4E7A-B09D-A51FD2E0E144} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {AF7DB7BF-B51D-4E7A-B09D-A51FD2E0E144} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {F937230E-CEFF-42EA-B064-9A23777D5F91} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {F937230E-CEFF-42EA-B064-9A23777D5F91} - (no file) (HKCU)
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O20 - AppInit_DLLs: w8c6s4xcm66s.dll
O20 - Winlogon Notify: style2 - C:\WINDOWS\q3773085_disk.dll

If your ISP is not out of Dallas Texas USA then check the line below also:O15 - Trusted IP range: 67.19.178.84
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\System32\hookdump.exe
C:\WINDOWS\q3773085_disk.dll

Now perform a search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.Rem_knhexgn.exe
msconfig32.exe
updateXPSP2.exe
w8c6s4xcm66s.dll

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #7

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE v1.06:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Right-click on the list and choose Select All
  • Click the Next button to finish removing the items that were found
  • When finished, REBOOT to complete the removal of what Ad-Aware SE found
Step #8

Your operating system is extremely out of date. By not keeping your OS updated you leave yourself open to many of the infections that cannot be installed on a properly updated system. I strongly recommend that you go to the Windows Update site and install Service Pack 2. Once that is done, go back to the Windows Update site and install all available Critical Updates. This will patch your system with the most current security fixes and plug all the known holes which your present system has open.

Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 littleboats

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Posted 10 June 2005 - 01:11 AM

Dear OldTimer,

Thanks a lot for taking the time to answer my question. I went through each of your steps and had the following problem:

Step 4: - (deleting all instances of "msconfig32.exe") -- I deleted it on first instance, then it came up in the search again but said the file was located in Recycle Bin, so I clicked on the file shown to delete it and then it said "could not delete the source - error" or something along those lines. So I left it, and continued the steps. Is this what I was supposed to do?

Also, after doing everything on the list, including running Ad Aware scan with the settings you recommended, and installing Service Pack 2, that black "WARNING!" banner is STILL taking over my desktop... Is there something I've done incorrectly?

Here is my new HijackThis log anyway...

--------------------------------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 4:00:39 PM, on 10/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\NotifyPhoneBook.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Hine Family\My Documents\Unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AME_CSA] rundll32 amecsa.cpl,RUN_DLL
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKCU\..\RunServices: [Compaq32 Service Drivers] msconfig32.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted IP range: 67.19.178.84
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1116568872961
O16 - DPF: {663A384F-3389-6CC7-6F7B-5FDF34F97819} - http://69.50.182.94/1/gdnAU1862.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe



-----------------------------------------------------------------------------------------

#4 OldTimer

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Posted 10 June 2005 - 12:15 PM

Hi littleboats. The desktop background is an overlay for your background. To remove it do the following:

Go to the Control Panel and do the following:
  • Click on the Display item.
  • Click on the Desktop tab.
  • Click on the Customize Desktop button.
  • Click on the Web tab.
  • In the Web Pages area:
    • Remove the checkmark from each item in the box.
    • Click on each item in turn and click the Delete button.
  • Click the Ok button.
  • Make any changes to your Desktop, Background and Themes that you want and then close the Display dialog
If the msconfig32.exe was in the Recycle Bin then CCleaner should have cleaned it out. Let's remove the log entries again and see if they stay away.

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Microsoft AntiSpyware.
  • Click on Options>Settings.
  • In the left pane, click on Real-time Protection.
  • Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  • Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
  • After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
  • Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.
After all of the fixes are complete it is very important that you enable Real-time Protection again.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O4 - HKCU\..\Run: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKCU\..\RunServices: [Compaq32 Service Drivers] msconfig32.exe

Also, if you had installed SP2 it does not show up as being installed. You might want to install it again and see if it works this time.

After that, reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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