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Laptop infected with rogue program... Spyware Protect 2009


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#1 patdume

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Posted 10 March 2009 - 07:59 PM

Hello all! First of all its wonderful to actually find a place where regular people can post questions and have them answered by others. Truly a wonderful concept! Now down to business i guess. I am currently infected with Spyware Protect 2009 rogue programs that tell me im infected and need to download the program to remove all spyware,,, yadda yadda. Is there a way to rid my computer of this?

It started after my cousin downloaded a few kids songs for his daughter and then after he leaves, my computer started with all the popups. Now the laptop has issues connecting to the internet and I cant seem to run Malwarebytes to check for spyware.

What is my next step? I dont believe i've left anything out.

Thanks in advance.

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#2 boopme

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Posted 10 March 2009 - 08:31 PM

Hi and welcome. try thes to see if you can run MBAM and get us a log.
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll


If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 patdume

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Posted 10 March 2009 - 10:03 PM

Thank you boopme,

I should have added that as I posted this topic, I was going through the process of using combofix. It completed its task and provided me with a log. After the laptop restarted, I was actually able to use Malwarebytes and it stated that I had 37 infections.

I apologize if I was impatient.

I am now able to access the internet and everything seems fine at this point.

What, if anything, should I do now?

#4 boopme

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Posted 10 March 2009 - 10:15 PM

Please post the infected log, it's helpful to know what and where wthings were found. I will look back in the morning.

I would also like another log from SAS
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.

Edited by boopme, 10 March 2009 - 10:16 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 patdume

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Posted 11 March 2009 - 06:34 AM

Good morning,

I have enclosed both logs from MBAM and SUPER: ( I cant seem to locate the results of Combofix. I believe I recall saving a file to my desktop but I could be mistaken.

*******************************

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

3/10/2009 11:03:33 PM
mbam-log-2009-03-10 (23-03-29).txt

Scan type: Quick Scan
Objects scanned: 70270
Time elapsed: 4 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 28
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\gnucdna.core (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{f02c0ae1-d796-42c9-81e1-084d88f79b8e} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{0be385a3-85a5-4722-b677-68dae891ff21} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{272c0d60-0561-4c83-b3db-eb0a71f9d2eb} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{284477e4-a7cb-4055-9e1b-0ea7cba28945} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{70ca4938-6a0f-4641-a9a9-c936e4c1e7de} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{7468213e-010e-4ec6-a17d-642e909ba7ec} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{89dc33a2-f86f-42a1-8b5f-d4d1943efc9c} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{b86f4810-19a9-4050-9ac9-b5cf60b5799a} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{bb5b7e14-f8b4-4365-a24d-f4965c33e1ee} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{c13d4627-02f5-4b03-897a-bf6a90022dd2} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{c636f1fc-6ae4-4e6a-90ab-6d61d821a0dd} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{cb971ac0-6408-40da-a540-92f9f256f51f} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{d5694dfe-43b6-4e05-aa29-8c556c968973} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{e2032ec2-a9ac-4ed7-9bdb-ebecacf076f2} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{ebab4a71-8c34-461a-b57d-dd041d439555} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{f06fea43-0cc3-4bf6-a85b-5efb1c07aa4b} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{fc94a0f7-9c7c-4ae2-9106-5c212332b209} (Adware.WhenUSave) -> No action taken.
HKEY_CLASSES_ROOT\Typelib\{2850bdc7-2330-4e31-9fa0-88268846539a} (Adware.WhenUSave) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5b4c3b43-49b6-42a7-a602-f7acdca0d409} (Adware.OneStepSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\MySearch (Adware.MyWebSearch) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MySearch (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MySearch\bar (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MySearch\bar\1.bin (Adware.MyWebSearch) -> No action taken.

Files Infected:
C:\WINDOWS\system32\GnucDNA.dll (Adware.WhenUSave) -> No action taken.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> No action taken.
C:\Program Files\MySearch\bar\1.bin\MYSEARCHPLUGINPROXY.CLASS (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MySearch\bar\1.bin\PARTNER.BMP (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MySearch\bar\1.bin\PARTNER.DAT (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MySearch\bar\1.bin\UNINSTALL.INF (Adware.MyWebSearch) -> No action taken.

*******************************

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/11/2009 at 01:09 AM

Application Version : 4.25.1014

Core Rules Database Version : 3791
Trace Rules Database Version: 1747

Scan type : Complete Scan
Total Scan Time : 01:28:14

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 6088
Registry threats detected : 2
File items scanned : 43656
File threats detected : 5

Adware.MyWebSearch/FunWebProducts
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}\TreatAs

Adware.Tracking Cookie
C:\Documents and Settings\Patrick\Cookies\patrick@ads.mininova[1].txt
C:\Documents and Settings\Patrick\Cookies\patrick@ads.widgetbucks[2].txt
C:\Documents and Settings\Patrick\Cookies\patrick@ads.xapads[1].txt
C:\Documents and Settings\Patrick\Cookies\patrick@tds.sendclick[2].txt

Adware.OneStepSearch
C:\QOOBOX\QUARANTINE\C\PROGRAM FILES\ONESTEPSEARCH\UNINSTALL.EXE.VIR

*******************************

This is all I have for now.

#6 boopme

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Posted 11 March 2009 - 08:49 AM

Hi, that's was good. Please don't use combFix on your own in the future,see the blue text at the top of the page.
Now we need to do one more thing. The "No Action Taken: in the MBAM log above generally means the "Remove Selected" button wasn't clicked. Well it needs to be updated any way so Rerun MBAM like this please. Tell how the PC is running now.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 patdume

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Posted 11 March 2009 - 07:26 PM

Thanks again for your help! Here it is...

Malwarebytes' Anti-Malware 1.34
Database version: 1837
Windows 5.1.2600 Service Pack 3

2009-03-11 20:25:49
mbam-log-2009-03-11 (20-25-49).txt

Scan type: Quick Scan
Objects scanned: 73932
Time elapsed: 4 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{014da6c1-189f-421a-88cd-07cfe51cff10} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e596df5f-4239-4d40-8367-ebadf0165917} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c9c42510-9b21-41c1-9dcd-8382a2d07c61} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5b4c3b43-49b6-42a7-a602-f7acdca0d409} (Adware.OneStepSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\svcho (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 11 March 2009 - 09:22 PM

Rerun MBAM, I would like to see all 0's.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 patdume

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Posted 12 March 2009 - 05:49 AM

You wanted all 0's... so here you go! :thumbsup:

Malwarebytes' Anti-Malware 1.34
Database version: 1837
Windows 5.1.2600 Service Pack 3

2009-03-12 06:47:36
mbam-log-2009-03-12 (06-47-36).txt

Scan type: Quick Scan
Objects scanned: 74548
Time elapsed: 19 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

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Posted 12 March 2009 - 09:33 AM

Ahhh!! I feel much better...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 patdume

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Posted 13 March 2009 - 01:00 PM

I will do this when I get home later. will I have to post to let you know I've done this or should I be good to go now?

#12 boopme

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Posted 13 March 2009 - 01:07 PM

Yes you're in good shape,thaks for dropping by. Take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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