Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

possible malware? cannot update security apps


  • Please log in to reply
4 replies to this topic

#1 vanniners

vanniners

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 10 March 2009 - 05:38 AM

Hello, I am running windows XP on my laptop. I have the following security apps installed: Kaspersky Internet Security 7, Malwarebytes Antimalware, and SuperantiSpware Free. I am connected tho the internet via direct connection to a modem.

Recently, i could not update any of the above security apps.

On Kis: the update source is selected, but "error connecting to update source".

On SuperAntiSpyware: when i try to update, the message "there was an error trying to retrieve definitions. make sure your firewall is not blocking SUPERANTISPYWARE.EXE from accessing the internet. i have made sure to add it in my firewall and allow "any TCP and UDP activity". but still cannot update.

on Malwarebytes Antimalware: update failed. make sure you are connected to the internet and your firewall is set to allow malwarebytes' anti-malware to access the internet. i allowed it too, still cannot update.


However, I can open and load pages on firefox, except: kaspersky-labs.com to manually download definitions, malwarebytes.org, and http://downloads.superantispyware.com/down...AntiSpyware.exe, but i can go into the website of superantispware. they say Page Load Error. but i can open google, facebook, gmail, etc...


On scanning:

Malware: no malicious items on FULL scan
KIS: no viruses found

Help?

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:12:46 AM

Posted 10 March 2009 - 03:40 PM

See if you can connect and run Kaspersky's online scanner
------------------------------------------



If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 vanniners

vanniners
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 11 March 2009 - 06:04 AM

Thank you for the reply!

I disabled Kaspersky on my desktop... tried doing the on-line scan... got this error

"Program is starting. Please wait...
Update source selected: http://www.kaspersky.com
Downloading file: packages/kos-bin-winnt-redist.jar
Downloading file: packages/kos-bin-winnt-engine.jar
Downloading file: packages/kos-bin-winnt.jar
Downloading file: packages/kos-extras.jar
Program has started.

Program database is being updated. Please wait...
Update source selected: http://downloads4.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Failed to connect to update source: downloads4.kaspersky-labs.com
Update source selected: ftp://downloads4.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Update source selected: http://downloads1.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Failed to connect to update source: downloads1.kaspersky-labs.com
Update source selected: http://downloads2.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Failed to connect to update source: downloads2.kaspersky-labs.com
Update source selected: ftp://downloads5.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Update source selected: http://downloads5.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Failed to connect to update source: downloads5.kaspersky-labs.com
Update source selected: http://downloads3.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Failed to connect to update source: downloads3.kaspersky-labs.com
Update source selected: ftp://downloads3.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Update source selected: ftp://downloads2.kaspersky-labs.com/
Downloading file: index/master.xml.klz
Update source selected: ftp://downloads1.kaspersky-labs.com/
Downloading file: index/master.xml.klz

Update has failed. Program has failed to start. Close the Kaspersky Online Scanner 7.0 window and open it again to install the program. You must be online to update the Kaspersky Online Scanner 7 database. With the latest database updates, you can find new viruses and other threats. Please go online to use Kaspersky Online Scanner 7. [ERROR: Failed to connect to update source]"


BUT i am on line! i was never disconnected. i was surfing the net while it was downloading the update.

Edited by vanniners, 11 March 2009 - 06:06 AM.


#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:12:46 AM

Posted 11 March 2009 - 04:41 PM

Using Safemode w/networking, can you download superantispyware?
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 vanniners

vanniners
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 15 March 2009 - 04:21 AM

Sorry for the late reply.

Yes, I am currently in safemode, and i was able to download the updates for all 3 programs.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users