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spyware remover 2009/ antivirus 360 infection


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#1 lucaslucas

lucaslucas

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Posted 09 March 2009 - 04:09 PM

Hi I've been receiving pop ups on my computer saying that its infected and i ran MBAM and in is not finding the infection so I need some help here are both the logs that my computer produced from your psuedo hijack this that i ran not sure if i need both but here they are
thanks
Lucas


DDS (Ver_09-02-01.01) - NTFSx86
Run by Owner at 16:54:16.19 on 2009-03-09
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.478.227 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\userinit.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BigFix\BigFix.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\winvsmmsa.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\blubdp.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uInternet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AOL Toolbar Loader: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol toolbar\aoltb.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton antivirus\NavShExt.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton antivirus\NavShExt.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol toolbar\aoltb.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [NAV CfgWiz] c:\program files\common files\symantec shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\BigFix.exe
uPolicies-system: DisableRegistryTools = 1 (0x1)
uPolicies-system: DisableTaskMgr = 1 (0x1)
mPolicies-system: EnableLUA = 0 (0x0)
dPolicies-system: DisableTaskMgr = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.7.109.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1211125048004
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 SAVRT;SAVRT;c:\program files\norton antivirus\savrt.sys [2008-5-16 305288]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton antivirus\savrtpel.sys [2008-5-16 37000]
R3 abp470n5;abp470n5;\??\c:\windows\system32\drivers\oplrnm.sys --> c:\windows\system32\drivers\oplrnm.sys [?]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20080702.003\NAVENG.Sys [2008-7-3 89936]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20080702.003\NavEx15.Sys [2008-7-3 856336]
S2 SAVScan;SAVScan;c:\program files\norton antivirus\SAVSCAN.EXE [2003-8-10 194272]
S2 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2003-6-25 148704]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2003-8-15 157344]

=============== Created Last 30 ================

2009-02-16 22:49 54,156 a---h--- c:\windows\QTFont.qfn
2009-02-16 22:49 1,409 a------- c:\windows\QTFont.for
2009-02-13 12:20 <DIR> --d----- c:\windows\system32\FxsTmp
2009-02-13 12:20 535 a------- c:\windows\system32\mapisvc.inf
2009-02-13 12:20 132,608 ac------ c:\windows\system32\dllcache\fxsclntr.dll
2009-02-13 12:20 31,744 ac------ c:\windows\system32\dllcache\fxsroute.dll
2009-02-13 12:20 11,264 ac------ c:\windows\system32\dllcache\fxssend.exe
2009-02-13 12:20 132,608 a------- c:\windows\system32\fxsclntR.dll
2009-02-13 12:20 31,744 a------- c:\windows\system32\fxsroute.dll
2009-02-13 12:20 11,264 a------- c:\windows\system32\fxssend.exe
2009-02-13 12:20 1,793 a------- c:\windows\system32\fxsperf.ini
2009-02-13 12:20 1,361 a------- c:\windows\system32\fxscount.h
2009-02-13 12:20 111,104 ac------ c:\windows\system32\dllcache\fxscfgwz.dll
2009-02-13 12:20 111,104 a------- c:\windows\system32\fxscfgwz.dll
2009-02-12 17:32 553 a------- C:\regtmcmdrestore.vbs
2009-02-10 23:05 <DIR> --d----- c:\program files\CCleaner
2009-02-09 17:57 2,650 a------- c:\windows\system32\tmp.reg

==================== Find3M ====================

2009-03-09 01:03 32,256 a------- c:\windows\system32\userinit.exe
2009-02-10 21:39 1,014 a------- c:\docume~1\owner\applic~1\wklnhst.dat
2009-02-02 00:34 886,072 a------- c:\program files\HJTInstall.exe
2009-01-14 17:11 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-14 17:11 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-20 19:15 826,368 a------- c:\windows\system32\wininet.dll
2008-10-28 23:50 22,328 a------- c:\docume~1\owner\applic~1\PnkBstrK.sys
2008-09-01 00:33 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090120080902\index.dat

============= FINISH: 16:54:38.30 ===============









----------------------------------------------------------------------------------------------------------------------------------------------


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-02-01.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 2008-05-06 09:56:53
System Uptime: 2009-03-09 15:16:51 (1 hours ago)

Motherboard: Gateway | | Gateway M320 and 4500 Series
Processor: Intel® Pentium® M processor 1.70GHz | U1 | 1694/mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 93 GiB total, 69.133 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP105: 2009-02-01 21:49:15 - System Checkpoint
RP106: 2009-02-01 21:50:07 - Last known good configuration
RP107: 2009-02-03 19:18:07 - ComboFix created restore point
RP108: 2009-02-06 12:57:32 - System Checkpoint
RP109: 2009-02-06 18:09:45 - ComboFix created restore point
RP110: 2009-02-12 08:36:37 - Software Distribution Service 3.0
RP111: 2009-02-13 11:45:30 - System Checkpoint
RP112: 2009-02-25 13:57:01 - Software Distribution Service 3.0

==== Installed Programs ======================

Adobe Flash Player ActiveX
Adobe Reader 7.0
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
AOL Spyware Protection
AOL Toolbar for Internet Explorer
AOL You've Got Pictures Screensaver
BigFix
CC_ccStart
ccCommon
CCleaner (remove only)
Compatibility Pack for the 2007 Office system
Google Updater
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Intel® Extreme Graphics 2 Driver
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 1.90 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office Small Business Edition 2003
Microsoft Picture It! Photo Premium 9
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works
MSRedist
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Nero BurnRights
Nero OEM
Norton AntiVirus 2004
Norton AntiVirus 2004 (Symantec Corporation)
Norton AntiVirus Parent MSI
Norton WMI Update
PowerDVD
Pure Networks Port Magic
QuickTime
RealPlayer Basic
Rhapsody Player Engine
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960715)
SoftK56 Data Fax Modem
SoundMAX
Symantec Network Drivers Update
Symantec Script Blocking Installer
SymNet
Synaptics Pointing Device Driver
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Viewpoint Media Player
WebFldrs XP
Windows Backup Utility
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3

==== Event Viewer Messages From Past Week ========

2009-03-07 16:59:01, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the SymWMI Service service to connect.
2009-03-07 16:59:01, error: Service Control Manager [7000] - The SAVScan service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2009-03-07 16:59:01, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the SAVScan service to connect.
2009-03-09 00:28:03, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: agp440 IntelIde rmedia
2009-03-09 00:28:09, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
2009-03-09 01:20:25, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000243' while processing the file 'Savrt' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
2009-03-09 11:25:50, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.
2009-03-09 11:25:50, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service.
2009-03-09 11:25:50, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the BITS service.
2009-03-09 11:25:50, error: Service Control Manager [7000] - The Background Intelligent Transfer Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2009-03-09 11:25:50, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the CryptSvc service.
2009-03-09 11:25:50, error: Service Control Manager [7000] - The Cryptographic Services service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2009-03-09 11:25:50, error: Service Control Manager [7000] - The COM+ Event System service failed to start due to the following error: All pipe instances are busy.
2009-03-09 11:25:50, error: Service Control Manager [7000] - The Help and Support service failed to start due to the following error: The service has not been started.
2009-03-09 11:25:50, error: Service Control Manager [7001] - The System Event Notification service depends on the COM+ Event System service which failed to start because of the following error: All pipe instances are busy.
2009-03-09 12:59:16, error: Service Control Manager [7000] - The Help and Support service failed to start due to the following error: All pipe instances are busy.
2009-03-09 12:59:16, error: Service Control Manager [7000] - The Server service failed to start due to the following error: The service has not been started.
2009-03-09 12:59:16, error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The service has not been started.

==== End Of File ===========================

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#2 KoanYorel

KoanYorel

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Posted 21 March 2009 - 04:22 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 26 March 2009 - 12:24 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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