This problem happened after sending my laptop away to be 'fixed' for a faulty wireless connection. It came back with both this problem and photoshop failing to start ('licensing for this product has stopped working'), where they both worked perfectly before. I can't send it away again as I need it for uni work, but this is driving me mad.
Pages are not loading in both IE and Firefox (3.0.6), there is no error message, just 'Loading...' in the tab title and a blank white page - loading bar appears in the bottom right but remains empty indefinately.
Screenshots: here and here
When this happens, MSN and other such programs keep working fine.
This happens randomly with no apparent cause - the browsers will work fine and then suddenly seem to 'switch off' in this way and not load any pages.
Wireless capability is on and internet connection is working fine for other people in the house. Disconnecting and reconnecting does nothing.
Reinstalling hasn't solved the problem.
Scanned with Kapersky to no avail.
The only thing that fixes this problem is an entire restart of the laptop. I'm finding myself having to restart several times a day and it's very frustating!
General Info:
Vista Home Premium
service pack 1
MicrolinkPC UK Ltd
Intel® Coreâ„¢2 CPU T5600 @ 1.83GHz
2.00 GB RAM
32-bit operating system
DDS.txt log:
DDS (Ver_09-02-01.01) - NTFSx86
Run by Rebecca Atherton at 18:26:31.49 on 09/03/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6001.1.1252.44.1033.18.2045.1204 [GMT 0:00]
AV: Kaspersky Internet Security *On-access scanning enabled* (Updated)
FW: Kaspersky Internet Security *enabled*
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Program Files\Olympus\DeviceDetector\DM1Service.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Rebecca Atherton\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = www.google.co.uk
mDefault_Page_URL = www.google.co.uk
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 6.0\avp.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
StartupFolder: c:\users\rebecc~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\colour~1.lnk - c:\program files\colour explorer\CXLOADER.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 6.0\ie_banner_deny.htm
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky internet security 6.0\scieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs: c:\progra~1\kasper~1\kasper~1.0\adialhk.dll,c:\progra~1\kasper~1\kasper~1.0\r3hook.dll
================= FIREFOX ===================
FF - ProfilePath - c:\users\rebecc~1\appdata\roaming\mozilla\firefox\profiles\cbvfwzif.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.livejournal.com/
============= SERVICES / DRIVERS ===============
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2007-1-25 20760]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-10-5 3662848]
=============== Created Last 30 ================
2009-03-08 21:05
2009-03-08 21:05
2009-03-08 17:17
2009-03-08 17:17
2009-02-27 22:35 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-17 11:12 428,544 a------- c:\windows\system32\EncDec.dll
2009-02-17 11:12 217,088 a------- c:\windows\system32\psisrndr.ax
2009-02-17 11:12 293,376 a------- c:\windows\system32\psisdecd.dll
2009-02-17 11:12 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-02-17 11:12 80,896 a------- c:\windows\system32\MSNP.ax
2009-02-11 15:05 827,392 a------- c:\windows\system32\wininet.dll
2009-02-11 15:05 1,383,424 a------- c:\windows\system32\mshtml.tlb
==================== Find3M ====================
2009-03-09 18:24 57,107,488 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-03-09 18:20 768,824 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-02-03 17:55 101,287 a------- c:\windows\system32\drivers\klin.dat
2009-02-03 17:55 89,601 a------- c:\windows\system32\drivers\klick.dat
2008-10-15 13:45 86,016 a------- c:\windows\inf\infstrng.dat
2008-10-15 13:45 51,200 a------- c:\windows\inf\infpub.dat
2008-10-15 13:45 86,016 a------- c:\windows\inf\infstor.dat
2008-10-09 13:11 174 a--sh--- c:\program files\desktop.ini
2008-10-09 12:57 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-06-06 06:22 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-06-06 06:22 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-06-06 06:22 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
============= FINISH: 18:28:50.27 ===============
Attached Files
Edited by wunderkind, 09 March 2009 - 01:37 PM.