Browsers 'Loading...' indefinately, but internet connection works fine...

Following over from this post: http://www.bleepingcomputer.com/forums/t/209081/browsers-loading-indefinately-but-internet-connection-works-fine/

This problem happened after sending my laptop away to be 'fixed' for a faulty wireless connection. It came back with both this problem and photoshop failing to start ('licensing for this product has stopped working'), where they both worked perfectly before. I can't send it away again as I need it for uni work, but this is driving me mad.
Pages are not loading in both IE and Firefox (3.0.6), there is no error message, just 'Loading...' in the tab title and a blank white page - loading bar appears in the bottom right but remains empty indefinately.
Screenshots: here and here
When this happens, MSN and other such programs keep working fine.
This happens randomly with no apparent cause - the browsers will work fine and then suddenly seem to 'switch off' in this way and not load any pages.
Wireless capability is on and internet connection is working fine for other people in the house. Disconnecting and reconnecting does nothing.
Reinstalling hasn't solved the problem.
Scanned with Kapersky to no avail.
The only thing that fixes this problem is an entire restart of the laptop. I'm finding myself having to restart several times a day and it's very frustating!


General Info:
Vista Home Premium
service pack 1
MicrolinkPC UK Ltd
Intel® Coreâ„¢2 CPU T5600 @ 1.83GHz
2.00 GB RAM
32-bit operating system


DDS.txt log:


DDS (Ver_09-02-01.01) - NTFSx86
Run by Rebecca Atherton at 18:26:31.49 on 09/03/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6001.1.1252.44.1033.18.2045.1204 [GMT 0:00]

AV: Kaspersky Internet Security *On-access scanning enabled* (Updated)
FW: Kaspersky Internet Security *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Program Files\Olympus\DeviceDetector\DM1Service.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Rebecca Atherton\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = www.google.co.uk
mDefault_Page_URL = www.google.co.uk
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 6.0\avp.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: []
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
StartupFolder: c:\users\rebecc~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\colour~1.lnk - c:\program files\colour explorer\CXLOADER.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 6.0\ie_banner_deny.htm
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky internet security 6.0\scieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs: c:\progra~1\kasper~1\kasper~1.0\adialhk.dll,c:\progra~1\kasper~1\kasper~1.0\r3hook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\rebecc~1\appdata\roaming\mozilla\firefox\profiles\cbvfwzif.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.livejournal.com/

============= SERVICES / DRIVERS ===============

R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2007-1-25 20760]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-10-5 3662848]

=============== Created Last 30 ================

2009-03-08 21:05 --d----- c:\program files\Western Digital
2009-03-08 21:05 --d----- c:\program files\Western Digital Technologies
2009-03-08 17:17 --d----- c:\programdata\Channel4
2009-03-08 17:17 --d----- c:\progra~2\Channel4
2009-02-27 22:35 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-17 11:12 428,544 a------- c:\windows\system32\EncDec.dll
2009-02-17 11:12 217,088 a------- c:\windows\system32\psisrndr.ax
2009-02-17 11:12 293,376 a------- c:\windows\system32\psisdecd.dll
2009-02-17 11:12 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-02-17 11:12 80,896 a------- c:\windows\system32\MSNP.ax
2009-02-11 15:05 827,392 a------- c:\windows\system32\wininet.dll
2009-02-11 15:05 1,383,424 a------- c:\windows\system32\mshtml.tlb

==================== Find3M ====================

2009-03-09 18:24 57,107,488 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-03-09 18:20 768,824 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-02-03 17:55 101,287 a------- c:\windows\system32\drivers\klin.dat
2009-02-03 17:55 89,601 a------- c:\windows\system32\drivers\klick.dat
2008-10-15 13:45 86,016 a------- c:\windows\inf\infstrng.dat
2008-10-15 13:45 51,200 a------- c:\windows\inf\infpub.dat
2008-10-15 13:45 86,016 a------- c:\windows\inf\infstor.dat
2008-10-09 13:11 174 a--sh--- c:\program files\desktop.ini
2008-10-09 12:57 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-06-06 06:22 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-06-06 06:22 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-06-06 06:22 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 18:28:50.27 ===============

Attached Files

•  Attach.txt   6.35KB   11 downloads

Edited by wunderkind, 09 March 2009 - 01:37 PM.

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K