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CD-ROM won't start


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#1 kfloyd

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Posted 09 March 2009 - 10:16 AM

I have a compaq laptop with the above cd/dvd device on it. The device will not start and gives an error code of "10". I have tried updating the driver, I have tried uninstalling and reinstalling. I do not know what to do, and I am very frustrated with my lack of knowledge and ability, not to mention the fact that this computer was just barely a year old when the device quit working.
Kim

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#2 fairjoeblue

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Posted 09 March 2009 - 11:08 AM

Try a cople of different disks in it .
Include a known good "factory made" disk.

If they don't automatically start open My Computer
Double click on the CD drive

If it doesn' auto start & you can't manually open it then the drive has failed.

As for it being barely a year old,
DVD/CD drives are highly unpredictable.
I've had new ones fail quickly & have 1 CD burner that is so old it's on social security & still worls great [although slow by todays standards].
OCZ StealthXstream 700W,Gigabyte GA-EP45-UD3R , E8500, Arctic Freezer Pro 7, 3GB G.Skill PC8500,Gigabyte Radeon HD 4850 OC [1GB ], Seagate 250GB SATA II X2 in RAID 0, Samsung SATA DVD burner.

#3 SLIX

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Posted 09 March 2009 - 11:17 AM

Hi kfloyd

this computer was just barely a year old when the device quit working.

I'm assuming your o/s is Vista.
This seems to be a common problem and is sometimes caused when you install Itunes. Have you installed it recently?
Even if you haven't, here is a Microsoft Knowledge Base Article here that may be of help. http://support.microsoft.com/default.aspx/kb/929461
Steve

#4 kfloyd

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Posted 09 March 2009 - 01:31 PM

Thank you!!!! I went to the article, because the answer to whether or not I had recently installed Itunes was yes. I followed the steps and now my cd-rom is working--so far so good!! :-)

#5 fairjoeblue

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Posted 09 March 2009 - 02:52 PM

I'm glad somebody was smart enough to think ov the Vista registry fix ! :thumbsup:

I know about the issue .
"less then a year old" & Vista just didn't click when I read the OP.

Glad it's fixed.
OCZ StealthXstream 700W,Gigabyte GA-EP45-UD3R , E8500, Arctic Freezer Pro 7, 3GB G.Skill PC8500,Gigabyte Radeon HD 4850 OC [1GB ], Seagate 250GB SATA II X2 in RAID 0, Samsung SATA DVD burner.




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