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Cannot Access My Files or Install Programs

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#1 mitchellwrosen


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Posted 08 March 2009 - 11:32 PM

I'm having a FireFox problem which has led me to a second problem - I cannot run certain executables for whatever reason. I get the following error:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access this item."

I am simply trying to REMOVE Online Armor Firewall from my machine, because I know it's inadvertently blocking firefox, but running the uninstaller DOES NOT WORK. I double click the uninstaller executable, and nothing happens.

I tried REINSTALLING Online Armor (so that I could once again attempt to uninstall it) and got the following error:

"Unable to execute file in the temporary directory. Setup aborted.

Error 5: Access is denied."

Two processess running on my machine, oacat.exe and oasrv.exe, are Online Armor related, and they both run at startup.

When I try to end these processess with Task Manager, I get the following error:

"The operation could not be completed.

Access is denied."

Any ideas?

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#2 gavinseabrook


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Posted 09 March 2009 - 12:27 AM

Try removing them from your startup (Run>Msconfig>Startup). Then try to uninstall. If this does not work, see if the company that makes that software makes an Unintall utility like Norton does.

Gavin Seabrook


#3 dc3


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Posted 09 March 2009 - 04:13 AM

The recommended way to uninstall Online Armor is to run it's inbuilt uninstaller which can be accessed by using start - all programs -online armor -uninstall.

If for some reason this fails, then one should boot to Safe Mode and run the uninstaller from Safe Mode.

The user of third-party uninstallers is not recommended as it can, and does lead to unpredictable results, including system errors.


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#4 mitchellwrosen

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Posted 09 March 2009 - 03:32 PM

Thanks, running windows in safe mode allowed me to uninstall the software. Interestingly, although nothing Online Armor-related was in my startup, the two executables ran anyway, for whatever reason. However, they were not present in safe mode.

Now I'm simply stuck with this file-access problem. I've done some research and apparently there seems to be a connection between IE7 and file access restrictions, but I couldn't figure it out.

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