Posted 08 March 2009 - 08:24 PM
Hi, I promise all of you that I have done my fair share of searching on the internet before I have posted here. I can't seem to find anything that fits my problem exactly. I recently bought a new printer/scanner which is an EPSON Stylus NX100. Several days before I installed it, I got some nasty viruses on my computer. Unable to fix them on my own I had to take it to a service center to get cleaned up. With all the viruses gone I installed my new printer. The printer fully installs, but when I go to print my test page, or any page for that matter, nothing comes out. When I open up the print que screen it says that the doc is printing(sometimes) and other times it just doesn't appear. When I click on "connect" under the printer name it says that it cannot connect. When I do restart or start my print spooler the "services.msc" console says it is running. At this point I try to print again and still it is not connected. I am thinking maybe since I removed some big viruses that something got deleted within my print spooler file or something of the sort when my comp was being cleaned. I don't know if this is how things work though. Sometimes when I would try to start or restart my spooler or my RPC I would get this error: res://C:\WINDOWS\System32\mmcndmgr.dll/views.htm. ONE time, only once, I got a 1067 Error. After many attempts at trying to fix this that only happened once. On top of all of this, when I start my computer the "System 32" folder containing many other processes and folders comes up immediately after I have logged on . One of the folders..."DRVR..." is in blue letters while all of the other folders or programs(not sure what they are) are in black type.
So far I have:
Started and restarted my print spooler and restarted my computer
Re-installed the printer
Started and restarted RPC
Everything regarding a "spooler" or RPC problem I have searched for on Google has led me nowhere. Thanks for your help!