First off, my computer is a Dell Inspiron 530 running Windows Vista Home Premium Service Pack 1 (build 6001). I am running McAfee Security Center with VirusScan and Personal Firewall. Please let me know what other info you need I will be happy to provide it.
Over the past few days I somehow got infected with a browser hijacker, when I Google something my browser does not follow the link I click on but goes to other URLs unrelated to what I searched for.
I did several scans using McAfee and it says I am infected with NTOSKRNL HOOK. It also says it has fixed the problem after each scan but the infection keeps coming back. I have tried to use Housecall and such but have a hard time getting to those sites since my browser won't go to them. I ran Windows Defender but it did not detect any problems at all.
I did finally get to Housecall and am running it now but it says it has been runnning a scan for about 7 hours now, not sure how long a Housecall scan generally takes but it's taking a long time it seems.
There are a number of other problems as well, also beginning within the last 48 hours or so. My computer has lots of trouble booting up, sometimes making numerous attempts to boot up before either being successful, or going to the black screen which provides the option to do a regular boot or to boot in safe mode or safe mode with networking, etc. Often if I try several times to click on the regular boot up option it will eventually boot up properly. When not booting up properly it seems to reach a certain point in the boot up process then it stops and tries to start over again, sometime doing this three or four times in a row before even getting to the black screen where you choose between regular or safe mode boot up.
I was able to download and run hijackthis, I have a report from the run which I can post when needed.
I am new to all this so please let me know what else you need to help, I will be happy to do whatever it takes to try to fix this computer. Thanks very very much for your assitance!
Edited by billeggler, 08 March 2009 - 04:00 PM.