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Cant get rid of this virus

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3 replies to this topic

#1 cander21


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Posted 08 March 2009 - 03:29 AM

Hey, So i have this lovely virus that has been keeping me busy.
As soon as i boot up my computer gets slower and slower. Upon looking into the taskmanger processes somewhere around 100-500 processes are running all of them gibberish names "jksdf89sd" things like that. I have run the mcphee antivirus program in both normal and safe mode. in normal it goes for about two hours than crashes my computer to a blue screen. in safe mode if finds nothing at all. Also tried to use spybot s&d but it prevents me from even getting on to their website. when i put it on a disk from another computer to transfer over it starts a command prompt window than closes very quickly. Trying to update i get and error message. " Error sending request. The server name or address could not be resolved"
I tried to preform a system restore and when i get to the point of clicking "next" button it clicks and nothing happens.
I am out of ideas short of formatting and id rather not do that.
any help would be appreciated

Edited by cander21, 08 March 2009 - 03:33 AM.

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#2 extremeboy


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Posted 08 March 2009 - 12:00 PM


EDIT: Just read you said 100-500 processes!! I have seen that infections before and I consider it a backdoor infection as the filenames are "legit" windows file but in the WRONG location and therefore it is BAD!

Posted ImageBackdoor Threat

IMPORTANT NOTE: Unfortunatly One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

If you want to continue then you should start another topic in the HJT-Malware Removal forum as we need stronger tools against this..

Preparation Guide: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
HJT-Malware Removal forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
What to do when you have no reply for 5 days: http://www.bleepingcomputer.com/forums/t/176012/post-in-this-thread-when-you-havent-received-an-answer-in-five-days/

Good Luck!

With Regards,

Edited by extremeboy, 08 March 2009 - 12:03 PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 cander21

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Posted 08 March 2009 - 09:23 PM

Id like to go about trying to clean it. I dont use this computer for anything sensitive so less than 100% is ok for me.
Thank you for your speedy reply.

#4 Orange Blossom

Orange Blossom

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Posted 08 March 2009 - 11:03 PM

Hello cander21,

I see that you have a log posted here: http://www.bleepingcomputer.com/forums/t/209549/help-killing-a-backdoor-torjan-please/ Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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