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Antivirus 360 has taken over my computer/ Moved


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#1 NoComputerWiz

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Posted 08 March 2009 - 12:16 AM

I ran a "free" virus scan on my computer after I got a message that I had hundreds of viruses, and now I keep getting these pop-ups that say "Internet Explorer Warning - visiting this web site may harm your computer." It keeps trying to get me to activate Antivirus 360 for secure Internet surfing. My printer isn't printing now, either. I've tried printing out directions for removing malware, etc. to no avail.

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#2 Orange Blossom

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Posted 08 March 2009 - 01:15 AM

Hello NoComputerWiz and welcome to BC :thumbsup:

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

In order to assist you, we need more information.

What is your operating system: Windows XP, Vista, etc.?

What security programs do you have installed?

I ran a "free" virus scan on my computer after I got a message that I had hundreds of viruses


Do you recall the name of this "virus scan"? If so, what was it?

Orange Blossom :flowers:
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#3 NoComputerWiz

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Posted 08 March 2009 - 06:07 PM

I have Windows XP Home Edition, Version 2002, Service Pack 3. My virus protection is Norton Internet Security, Symantec Corp. I've ran several scans, and they all say secure. I've loaded Malwarebytes' Anti-Malware and ran a scan which said no malicious items were detected. I've also ran yahoo Anti-Spy, which found some problems and removed them. My computer is still running pretty slow. My printer is operating now, though.

Edited by NoComputerWiz, 08 March 2009 - 06:14 PM.


#4 boopme

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Posted 09 March 2009 - 08:48 PM

Hello and welcome, please cony=tinue with these,thanks.
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 NoComputerWiz

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Posted 11 March 2009 - 09:13 PM

I was able to finally get the Malwarebytes Anti-Malware loaded and ran a scan. It immediately detected several viruses, spyware or whatever was interfering with my computer. I deleted everything according to the directions, and my computer is running much better. None of the pop-ups are coming back. Is there any way of knowing if all of the Antivirus360 was removed from my harddrive?

#6 boopme

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Posted 11 March 2009 - 09:31 PM

Yes post the MBAM log and then run the ATF /SAS scan and post that log so we can see what was found.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply

Edited by boopme, 11 March 2009 - 09:31 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 NoComputerWiz

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Posted 12 March 2009 - 04:44 PM

Okay, you got me here. What and where is the MBAM log?

#8 boopme

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Posted 12 March 2009 - 08:28 PM

Sorry Malwarebytes = MBAM
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 NoComputerWiz

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Posted 12 March 2009 - 10:12 PM

I ran a quick scan and a full scan.


Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

3/12/2009 9:36:06 AM
mbam-log-2009-03-12 (09-36-06).txt

Scan type: Quick Scan
Objects scanned: 1
Time elapsed: 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)
Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3



3/12/2009 1:13:05 PM
mbam-log-2009-03-12 (13-13-05).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 196205
Time elapsed: 1 hour(s), 57 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 NoComputerWiz

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Posted 12 March 2009 - 10:16 PM

How do I run an ATF/SAS scan?

#11 boopme

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Posted 13 March 2009 - 10:42 AM

After downloading and updating SAS,run from safe mode.

Also the MBAM you have needs to be reran like this,thanks.
Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 NoComputerWiz

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Posted 14 March 2009 - 11:12 AM

I guess I should explain myself better. I don't know what SAS is. How do I find it? And, by the way, thanks for all of your help. I really appreciate you taking the time to assist me.

#13 Orange Blossom

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Posted 14 March 2009 - 11:55 AM

Hello NoComputerWiz,

SAS stands for SuperAntiSpyware. boopme provided the instructions for running SAS earlier and for getting the log. I have quoted that information below.

Orange Blossom :thumbsup:

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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