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Adminstrater account


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#1 PatriciaJames

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Posted 07 March 2009 - 09:54 PM

I installed Norton 360 Version 2.0 then when I tried to access the administraters account I get the following message: Group Policy Client Service failed the logon. Access is denied.
When I am in a differant account trying to do something and it needs the admins password when i enter it it will accept it.

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#2 ewrlopa

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Posted 08 March 2009 - 12:51 PM

Has the admin login been successful before norton?

#3 PatriciaJames

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Posted 08 March 2009 - 07:14 PM

I installed Norton 360 Version 2.0 then when I tried to access the administraters account I get the following message: Group Policy Client Service failed the logon. Access is denied.
When I am in a differant account trying to do something and it needs the admins password when i enter it it will accept it.

yes was able to access admin account before norton

#4 the_patriot11

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Posted 08 March 2009 - 11:13 PM

uninstall norton and see what happens.

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#5 Michael York

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Posted 09 March 2009 - 07:10 PM

I installed Norton 360 Version 2.0 then when I tried to access the administraters account I get the following message: Group Policy Client Service failed the logon. Access is denied.
When I am in a differant account trying to do something and it needs the admins password when i enter it it will accept it.


Hi PatriciaJames,

This is Mike from the Norton Authorized Support Team.

There is the possibility that your user account has become corrupted. Also, the UAC component in Windows Vista may also contribute to the problem you are having.

The first thing I would suggest that you try is to disable the UAC component for your account, then manually run LiveUpdate from within the Norton 360 2.0 interface, and then perform a "Comprehensive Scan" with Norton 360 to check for threats that may also contribute to this problem.

Please try this process and let me know if the problem persists.

Thanks,
Mike
Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

#6 burn1337

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Posted 09 March 2009 - 08:52 PM

Mike - No offense, but I have never liked Norton, and it doesn't surprise me that this has happened... I know there are viruses that attack Norton in specifically... Most of the time those are not able to be picked up by Norton... Though I hope that has changed since I last tried Norton...

Patricia - I would suggest using AVG, or Avast anti-virus... and do a boot scan... Also I would suggest making sure Windows Defender is running fine... Though Mike's suggestion is a good one as well...

Edited by burn1337, 09 March 2009 - 08:57 PM.





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