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fake bluescreen, real crash!


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2 replies to this topic

#1 dharmabum06

dharmabum06

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  • Local time:09:57 PM

Posted 07 March 2009 - 08:52 PM

Hello all, and thanks in advance. I keep getting blue screens warning me to disable all of my malware/virus detectors and restart. The last two (in one hour!) cited sp_rsdrv.sys (spyware terminator file) and Lbd.sys (ad-aware). This happened once before, but was so long ago i don't remember how i resolved it... my machine is fairly new, Dell vostro 400 with intel core 2 quad, 3.25G available ram and 500G storage.
Sound familiar, i hope?? Here is my HJT logfile:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:45:53 PM, on 3/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\D-Link\Wireless G WUA-1340\AirGCFG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\System Protect\SysProtect_srv.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\WINDOWS\System32\TuneUpDefragService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = pepper and egg is good...
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [D-Link Wireless G WUA-1340] C:\Program Files\D-Link\Wireless G WUA-1340\AirGCFG.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
O8 - Extra context menu item: &Similar pages - C:\Documents and Settings\All Users\Application Data\TuneUp Software\TuneUp Utilities\Web\gsimilar.htm
O8 - Extra context menu item: Open in &new window - C:\Documents and Settings\All Users\Application Data\TuneUp Software\TuneUp Utilities\Web\tuofinw.htm
O8 - Extra context menu item: Search with &Google - C:\Documents and Settings\All Users\Application Data\TuneUp Software\TuneUp Utilities\Web\gsearch.htm
O8 - Extra context menu item: Translate this page with Google - C:\Documents and Settings\All Users\Application Data\TuneUp Software\TuneUp Utilities\Web\gtranslate.htm
O8 - Extra context menu item: Zoom &in - C:\Documents and Settings\All Users\Application Data\TuneUp Software\TuneUp Utilities\Web\tuzoomin.htm
O8 - Extra context menu item: Zoom &out - C:\Documents and Settings\All Users\Application Data\TuneUp Software\TuneUp Utilities\Web\tuzoomout.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} (Auctiva Image Uploader Control) - http://www.auctiva.com/Aurigma/ImageUploader5.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1215194118421
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.auctiva.com/hostedimages/active...oad/XUpload.ocx
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Wireless Service - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Fix-It Task Manager - Avanquest Publishing USA, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: System Protect Deletion Prevention Service (SP_Service) - Xacti Corporation - C:\Program Files\System Protect\SysProtect_srv.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 6899 bytes

also, here is the DDS log:

DDS (Ver_09-02-01.01) - NTFSx86
Run by Dale at 20:04:14.67 on Sat 03/07/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.3326.2696 [GMT -6:00]

AV: ZoneAlarm Antivirus *On-access scanning disabled* (Outdated)
AV: avast! antivirus 4.8.1335 [VPS 090307-0] *On-access scanning enabled* (Updated)
FW: ZoneAlarm Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\D-Link\Wireless G WUA-1340\AirGCFG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\System Protect\SysProtect_srv.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\WINDOWS\System32\TuneUpDefragService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Dale\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page =
uWindow Title = pepper and egg is good...
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [D-Link Wireless G WUA-1340] c:\program files\d-link\wireless g wua-1340\AirGCFG.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wg111v~1.lnk - c:\program files\netgear\wg111v2 configuration utility\RtlWake.exe
IE: &Similar pages - c:\documents and settings\all users\application data\tuneup software\tuneup utilities\web\gsimilar.htm
IE: Open in &new window - c:\documents and settings\all users\application data\tuneup software\tuneup utilities\web\tuofinw.htm
IE: Search with &Google - c:\documents and settings\all users\application data\tuneup software\tuneup utilities\web\gsearch.htm
IE: Translate this page with Google - c:\documents and settings\all users\application data\tuneup software\tuneup utilities\web\gtranslate.htm
IE: Zoom &in - c:\documents and settings\all users\application data\tuneup software\tuneup utilities\web\tuzoomin.htm
IE: Zoom &out - c:\documents and settings\all users\application data\tuneup software\tuneup utilities\web\tuzoomout.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} - hxxp://www.auctiva.com/Aurigma/ImageUploader5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1215194118421
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} - hxxp://www.auctiva.com/hostedimages/activex/xupload/XUpload.ocx
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dale\applic~1\mozilla\firefox\profiles\zgbphwq6.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3Dhtml%26zy%3Dl&bsv=1k96igf4806cy&ss=1&scc=1&ltmpl=default&ltmplcache=2#inbox
FF - prefs.js: network.proxy.ftp - 208.43.154.229
FF - prefs.js: network.proxy.ftp_port - 8118
FF - prefs.js: network.proxy.gopher - 208.43.154.229
FF - prefs.js: network.proxy.gopher_port - 8118
FF - prefs.js: network.proxy.http - 208.43.154.229
FF - prefs.js: network.proxy.http_port - 8118
FF - prefs.js: network.proxy.socks - 208.43.154.229
FF - prefs.js: network.proxy.socks_port - 8118
FF - prefs.js: network.proxy.ssl - 208.43.154.229
FF - prefs.js: network.proxy.ssl_port - 8118
FF - prefs.js: network.proxy.type - 4
FF - component: c:\documents and settings\dale\application data\mozilla\firefox\profiles\zgbphwq6.default\extensions\{6ac85730-7d0f-4de0-b3fa-21142dd85326}\platform\winnt\components\ColorZilla.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPZoneSB.dll

---- FIREFOX POLICIES ----
FF - user.js: network.http.max-persistent-connections-per-server - 4
FF - user.js: content.max.tokenizing.time - 200000
FF - user.js: content.notify.interval - 100000
FF - user.js: content.switch.threshold - 650000
FF - user.js: nglayout.initialpaint.delay - 300
FF - user.js: browser.blink_allowed - false
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-7-4 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-7-4 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2008-7-4 138680]
R2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\EAPPkt.sys [2008-10-20 66048]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2006-2-28 14336]
R2 SP_Service;System Protect Deletion Prevention Service;c:\program files\system protect\SysProtect_srv.exe [2009-2-14 598528]
R3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2008-7-4 84992]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2008-7-4 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2008-7-4 352920]
R3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [2008-10-20 272128]
R3 sp_prot;System Protect Filter Driver;c:\windows\system32\drivers\sp_prot.sys [2009-2-14 12288]
R4 sp_rsdrv2;Spyware Terminator Driver 2;\??\c:\windows\system32\drivers\sp_rsdrv2.sys --> c:\windows\system32\drivers\sp_rsdrv2.sys [?]
S3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;c:\windows\system32\DNINDIS5.sys [2008-10-12 17149]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2008-7-19 38496]
S3 ProtoWall;ProtoWall Defender;c:\windows\system32\drivers\protowall.sys --> c:\windows\system32\drivers\ProtoWall.sys [?]
S3 SjyPkt;SjyPkt;\??\c:\windows\system32\drivers\sjypkt.sys --> c:\windows\system32\drivers\SjyPkt.sys [?]

============== File Associations ===============

regfile=regedit.exe "%1" %*

=============== Created Last 30 ================

2009-03-07 19:17 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-03-07 19:15 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-03-07 19:15 <DIR> --d----- c:\program files\Lavasoft
2009-02-27 18:52 <DIR> --d----- c:\docume~1\dale\applic~1\Babylon
2009-02-27 18:52 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Babylon
2009-02-23 10:42 1,221,008 a------- c:\windows\system32\zpeng25.dll
2009-02-21 08:58 <DIR> --d----- c:\docume~1\dale\applic~1\Cat's Eye Games
2009-02-21 06:45 <DIR> --d----- c:\windows\The Hidden Prophecies of Nostradamus
2009-02-21 06:45 <DIR> --d----- c:\program files\The Hidden Prophecies of Nostradamus
2009-02-17 03:14 <DIR> --d----- c:\program files\ZoneAlarmSB
2009-02-17 03:13 75,248 a------- c:\windows\zllsputility.exe
2009-02-17 03:13 11,264 a------- c:\windows\system32\SpOrder.dll
2009-02-17 03:12 <DIR> --d----- c:\windows\system32\ZoneLabs
2009-02-17 03:12 <DIR> --d----- c:\program files\Zone Labs
2009-02-17 03:12 348,370 a------- c:\windows\system32\vsconfig.xml
2009-02-14 00:12 12,288 a------- c:\windows\system32\drivers\sp_prot.sys
2009-02-14 00:12 <DIR> --d----- c:\program files\System Protect
2009-02-07 19:15 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Electronic Arts
2009-02-07 18:41 <DIR> --d----- c:\docume~1\dale\applic~1\SPORE
2009-02-07 18:40 6,502 a------- c:\windows\system32\ealregsnapshot1.reg

==================== Find3M ====================

2009-03-07 19:20 4,212 a---h--- c:\windows\system32\zllictbl.dat
2009-02-27 19:14 6,528 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-02-11 10:19 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-11 10:19 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-22 20:27 2,275,840 a------- c:\windows\system32\TUKernel.exe
2008-12-20 17:15 826,368 a------- c:\windows\system32\wininet.dll
2008-12-15 13:31 388,608 a------- c:\windows\system32\CF32068.exe
2008-12-15 12:53 410,984 a------- c:\windows\system32\deploytk.dll
2008-07-13 15:06 20,942,005 a------- c:\program files\GOOGLE EARTH PRO 4.2.EXE
2008-07-13 14:12 8 ---shr-- c:\windows\system32\F7966C6FD4.sys
2008-07-20 13:59 397,325 a--sh--- c:\windows\system32\MUDLonnn.ini2

============= FINISH: 20:04:27.00 ===============


thanks again.

(edited to add DDS log)

Edited by dharmabum06, 07 March 2009 - 09:07 PM.


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#2 KoanYorel

KoanYorel

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Posted 19 March 2009 - 09:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 24 March 2009 - 12:49 PM

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R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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