Hello let's see if we can get an MBAm log by trying some of these.
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe
file and change the .exe
extension to .bat, .com, .pif, or .scr and then double-click on it to run.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe
and change the .exe
as noted above. Then double-click on it to run..
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd
into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd
in the search box.
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe
to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe
so it will install on the hard drive.
Manually Downloading Updates:
Manually download them from HERE
and just double-click on mbam-rules.exe
to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
Also unable to open task manager, computer says task manager is disabled by administrator.
This step involves making changes in the registry. Always back up your registry before making any changes.
Go to Start » Run and type: regedit
On the left side, click to highlight My Computer
at the top.
Go up to File » Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup
Choose to save it to C:\
Click save and then go to File » Exit.
Or you can download and use ERUNT
which is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.
Click on the link below:http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #275
and click "Lift Restrictions - TM, Regedit and CMD" in the left column. Go to File, choose "Save page as" All Files and save regtmcmdrestore.vbs
to your desktop. Double-click on that file to allow the script to run and reboot when done. Since the script modifies certain registry settings your anti-virus package may warn you about it. Ignore the warning and allow it to run.