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My other computer is infected with some kind of virus/ Moved


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#1 spiritsamuri

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Posted 07 March 2009 - 08:17 PM

I don't know what to do. I hope this is right place to post this. My other computer got some kind of viurs a while back. I tried to get a free spyware software but that just made it worse. Now I can't start up the computer because the computer will freeze becuase there are some many different items trying to start. So I don't even know what virus it is.

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#2 Orange Blossom

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Posted 08 March 2009 - 12:32 AM

Hello spiritsamuri and welcome to BC :thumbsup:

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

In order to assist you, we need some additional information.

What is your operating system: Windows XP, Vista, etc.?

I tried to get a free spyware software but that just made it worse.


Please tell us what the name of that program is.

What security programs do you have installed?

Now I can't start up the computer because the computer will freeze becuase there are some many different items trying to start.


Can you identify what these items are?

Are you able to get into Safe Mode?

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 spiritsamuri

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Posted 08 March 2009 - 11:08 AM

What is your operating system: Windows XP, Vista, etc.?


The computer infected has Windows XP home

Please tell us what the name of that program is.


CyberDefender

What security programs do you have installed?


Besides the CyberDefender, nothing. The CD drive is busted beyond repair so I can't go out and buy one.

Can you identify what these items are?


The CyberDefender, Adobe Updater, the virus(the one that wants you to buy the windows owned porgram thing), and AIM messenger.

Are you able to get into Safe Mode?


Yes, but I don't know how to use it.

#4 boopme

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Posted 09 March 2009 - 08:47 PM

Welcome to BC. Please run these and post a log.
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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#5 spiritsamuri

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Posted 10 March 2009 - 08:25 PM

How am I supossed to save them to the desktop though? It freezes before you can do anything.

Edited by spiritsamuri, 10 March 2009 - 08:27 PM.


#6 boopme

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Posted 10 March 2009 - 08:57 PM

Try running from safe mode....

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Once you are in Safe mode go here
http://www.superantispyware.com/
Click on Download SUPERAntiSpyware FREE Edition
Then download and run
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 spiritsamuri

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Posted 10 March 2009 - 09:55 PM

I was able to get on safe mode but I could open the internet browser and got a message saying an error happened when trying to read the memory to start it. Then I get something saying the computer is shutting down.

#8 spiritsamuri

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Posted 10 March 2009 - 10:04 PM

I tried again and got it to work.

#9 DaChew

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Posted 10 March 2009 - 10:11 PM

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Chewy

No. Try not. Do... or do not. There is no try.

#10 spiritsamuri

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Posted 10 March 2009 - 10:28 PM

I ran into another problem. I downloaded it from the site but when I go to run it, it says it has failed or something.

#11 spiritsamuri

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Posted 10 March 2009 - 10:37 PM

ok after a few tries i got this message saying the site admin set properties to prevent the download

#12 spiritsamuri

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Posted 10 March 2009 - 11:13 PM

Ok i went and found a person who knows a little about this stuff too and he said to use this one program. and it this what the log thing you guys need?

HJT log deleted. ~ OB

Edited by Orange Blossom, 10 March 2009 - 11:19 PM.


#13 Orange Blossom

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Posted 10 March 2009 - 11:22 PM

No, that is not a log we request in this forum as we do not analyze them here. As I stated earlier:

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.


If it is determined that you need the specialized assistance of the HiJack This team, you will receive explicit instructions of what kinds of logs to produce and where to post them.

Please await further instructions on what to do.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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