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Have Hijackers in my PC. Help!?/ Moved


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#1 emily.

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Posted 07 March 2009 - 06:31 PM

Hello! i have a dell xps m1330, windows vista home. I went to best buy today and was told i have hijackers. i installed superantispyware, malwarebyte's anti-malware, and avg free edition. together they found cookies and i deleted them. i don't know how to recognize a hijacker, though. i was told that i should run hijackthis and i did, but i don't know what any of it means, and i'm afraid of deleting things that could crash my computer.
hijackthis gave me a combofix log.

what do i do?

thank you!

emily

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#2 Orange Blossom

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Posted 08 March 2009 - 12:45 AM

Hello emily. and welcome to BC :thumbsup:

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

i was told that i should run hijackthis and i did


Who told you?

Good instinct not to 'delete' things with HiJack This as "fixing" the wrong things could render your system inoperable, and at best would make the disinfection process more difficult as some signposts would have been removed.

hijackthis gave me a combofix log.


This is quite surprising, as Combofix is a completely different program. This is like saying your cherry tree produced a crop of apples.

In case you DID run Combofix or are tempted to, please note that ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Running ComboFix by yourself is like performing open heart surgery on yourself--the scalpel and other surgical tools that is ComboFix is meant to be wielded by a highly trained surgeon only in emergencies or dire circumstances. When the surgeon is thru s/he leaves the room. So combofix should be removed from a system once it has accomplished its job, unlike an AV that is there to protect you from future infections.

. . . CF does make some alterations to your system if you run it. Even if you had no malware removed and run the uninstall command, some things may be different now on your system. I can tell you that one thing is that all your restore points will be flushed out and a new one created. There is a good reason to do that when you have a severe infection--but if you aren't infected you might need those restore points.

Read and abide by the disclaimer people. It's there for a reason. Stick to running and protecting yourself with a good AV and firewall and an anti-malware scanner or two. If you feel you need a second opinion, try running online scans. If you feel you might need surgery, come here to BC and ask for help--that is what we're here for.


From: http://www.bleepingcomputer.com/forums/ind...t&p=1159014

Please post the MalwareBytes log that was produced when you ran it.

Orange Blossom :flowers:
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#3 garmanma

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Posted 08 March 2009 - 07:43 PM

Welcome to BC

Please update mbam and select FULL Scan
Run the scan, Remove selected and reboot
Post the log for review
Mark
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