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Trivial.27.F infected


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#1 yeagerone

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Posted 07 March 2009 - 06:26 PM

Hi

I'm running Windows XP and it has been running incredibly slow when I start up the computer starts up. I just got a pop-up window that say BitDefender has blocked a virus affecting your computer! The virus name is Trivial.27.F. Locacation: C\Programs Files\Common Files\BitDefender\BitDefender Threat Scanner\av32bit_10770\plugins\cran.ivd.upack.

My Norton anti-virus does not detect this virus after a full scan.

Does anyone have any advise of how to remove this?

-Yeagerone

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#2 rigel

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Posted 07 March 2009 - 08:59 PM

Welcome to BC yeagerone

This appears to be a newer virus. Please run thes two procedures:

One:
The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Two:
Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

I will be looking for:
  • Malwarebytes log
  • ESET report
Thanks

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 yeagerone

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Posted 08 March 2009 - 07:58 PM

Tremendous thanks for the reply. Here is the log scan:

Malwarebytes' Anti-Malware 1.34
Database version: 1827
Windows 5.1.2600 Service Pack 2

3/8/2009 5:06:12 PM
mbam-log-2009-03-08 (17-06-12).txt

Scan type: Quick Scan
Objects scanned: 108267
Time elapsed: 14 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,"C:\WINDOWS\system32\0.exe","C:\WINDOWS\system32\vmmon.exe",) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Fonts\Gill Sans Std.zip (Worm.Archive) -> Quarantined and deleted successfully.

#4 yeagerone

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Posted 08 March 2009 - 08:01 PM

I'm going to run the other program now and post results right now.

Best,

Yeagerone

#5 yeagerone

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Posted 09 March 2009 - 01:45 AM

I ran the second program. Here are the log results. Any recommendations from here?

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3917 (20090307)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=d3a71ce768a13e49b4ab3ef8155d1818
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-03-09 06:29:18
# local_time=2009-03-08 11:29:18 (-0700, US Mountain Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=309144
# found=1
# scan_time=7301
C:\Documents and Settings\Renee\Local Settings\Temp\removalfile.bat Win32/Adware.Virtumonde application (unable to clean - deleted) 00000000000000000000000000000000

#6 rigel

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Posted 09 March 2009 - 06:47 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 yeagerone

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Posted 10 March 2009 - 04:57 PM

Here is the scan information:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/09/2009 at 04:24 PM

Application Version : 4.25.1014

Core Rules Database Version : 3784
Trace Rules Database Version: 1741

Scan type : Complete Scan
Total Scan Time : 03:39:40

Memory items scanned : 241
Memory threats detected : 0
Registry items scanned : 6025
Registry threats detected : 5
File items scanned : 19597
File threats detected : 55

Rogue.Component/Trace
HKLM\Software\Microsoft\B4BDB51D
HKLM\Software\Microsoft\B4BDB51D#b4bdb51d
HKLM\Software\Microsoft\B4BDB51D#Version
HKLM\Software\Microsoft\B4BDB51D#b4bd189d
HKLM\Software\Microsoft\B4BDB51D#b4bd7178

Adware.Tracking Cookie
.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.sales.liveperson.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.sales.liveperson.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.interclick.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.tribalfusion.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.media.adrevolver.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.hertz.122.2o7.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.mediaplex.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.zedo.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.zedo.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.pro-market.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.pro-market.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.trafficmp.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.edge.ru4.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adopt.specificclick.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adopt.specificclick.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.sales.liveperson.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.bluestreak.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.burstnet.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ads.crakmedia.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adrevolver.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adrevolver.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.apmebf.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ad.yieldmanager.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ad.yieldmanager.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.doubleclick.net [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.ehg-dig.hitbox.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\e2rkoqfa.default\cookies.txt ]

Adware.Vundo/Variant-Trace
C:\WINDOWS\SYSTEM32\CIBNJOFM.INI
C:\WINDOWS\SYSTEM32\PUNAGCXI.INI
C:\WINDOWS\SYSTEM32\RJBQQOIV.INI

I don't know if this is related but I think I'm still dealing with something wrong. My computer boots up and works very, very, slow until I eventually get this error message everytime:

NT On-Access Scanner service has encounted a problem and needs to close.

In the Error signature it contained the following information.
szAppName:McShield.exe
szAppVer:6.0.0.100
szModName:kernel32.dll
sxModVer: 5.1.2600.3119
offset: 00012a5b

This information was also listed in the technical section.
C:\DOCUME~1\TEMP\LOCALS~1\Temp\WER23fe.dir00\McShield.exe.mdmp
C:\DOCUME~1\TEMP\LOCALS~1\Temp\WER23fe.dir00\appcompat.txt

Is this unrelated? Just thought I would ask.

Thanks again for the help.

#8 rigel

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Posted 10 March 2009 - 08:11 PM

From what I have read, McShield is a part of McAfee antivirus. You mentioned BitDefender above. Do you have Mcafee - or another antivirus installed as well.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 rigel

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Posted 10 March 2009 - 08:13 PM

Part II

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

Next, please update and rerun Malwarebytes in full mode.

In your next post, please post:
1) The SDFix log
2) The Malwarebytes log

Let me know if you have any trouble...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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