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ie2 or ie22.tmp file could not be found error


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#1 joshua_chan

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Posted 07 March 2009 - 09:22 AM

I have a problem with my PC, I believe itts a malware. Whenever I start (or restart) my computer windows trys to launch a 'ie2.tmp' file (or ie22.tmp file)
Stating ie2.tmp could not be found. When you click on 'OK', it then launches my Micrsoft Vios Application.
Appreciate if anyone can assist to help remove this message. I have 'Autoruns' program and I believe I may need to delete the ie2.tmp file, however I am unsure where it exists in the autoruns registry window.
There is a file under diplayed as '0' under the image path: HKCU\SOFTWARE\Microsoft\InternetExplorer\Desktop Components. I believe this could be it.
However there is also other files that 'could not be found' they include:

'Display Planning CPL Extension' on image path:
HKLM\Software\Microsoft\Windows\CurrentVersion\ShellExtension\Approved

Also ON: HKLM\Suste,\CurrentControlSet\Services
'Changer.sys' fiel, Image Path: C:\WINDOWS\System32\Drivers\Changer.sys
'i2omgmt'I mage Path: C:\WINDOWS\System32\Drivers\i2omgmt.sys
'lbrtfdc' Image Path: C:\WINDOWS\System32\Drivers\brtfdc.sys
'PCIDUMP' Image Path: C:\WINDOWS\System32\Drivers\PCIDump.sys

Can anyone please assist

cheers,
Joshua

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#2 DaChew

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Posted 07 March 2009 - 11:48 AM

Hello joshua_chan

:thumbsup:

Autoruns is best reserved for cleaning remnants after a disinfection, the problem is are you disinfected?

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 joshua_chan

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Posted 09 March 2009 - 01:56 PM

Hi Chewy,

Thanks for your help, I've done all above, however I am still getting an error message "ie22.tmp file" could not be found, then Microsoft Visio launches. Here are the logs of malwarebytes:

First clean up:
Malwarebytes' Anti-Malware 1.34
Database version: 1824
Windows 5.1.2600 Service Pack 3

7/03/2009 1:35:35 AM
mbam-log-2009-03-07 (01-35-35).txt

Scan type: Quick Scan
Objects scanned: 75320
Time elapsed: 11 minute(s), 59 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
C:\WINDOWS\pp1.exe (Backdoor.Bot) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\CrucialSoft Ltd (Rogue.MSantispyware2009) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pp (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\ash\Local Settings\Temp\ie3.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\ld01.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\pp1.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

THEN 2ND CLEANUP
Malwarebytes' Anti-Malware 1.34
Database version: 1826
Windows 5.1.2600 Service Pack 3

8/03/2009 2:58:12 PM
mbam-log-2009-03-08 (14-58-12).txt

Scan type: Quick Scan
Objects scanned: 71537
Time elapsed: 10 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\dll32.dll (Backdoor.Bot) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dll (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\dll32.dll (Backdoor.Bot) -> Delete on reboot.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Can you further assist, much appreciated.

cheers,
Joshua

#4 DaChew

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Posted 09 March 2009 - 04:17 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
Chewy

No. Try not. Do... or do not. There is no try.




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