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Browsers 'Loading...' indefinately, but internet connection works fine!


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#1 wunderkind

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Posted 07 March 2009 - 05:44 AM

This problem happened after sending my laptop away to be 'fixed' for a faulty wireless connection. It came back with both this problem and photoshop failing to start ('licensing for this product has stopped working'), where they both worked perfectly before. I can't send it away again as I need it for uni work, but this is driving me mad.
Pages are not loading in both IE and Firefox (3.0.6), there is no error message, just 'Loading...' in the tab title and a blank white page - loading bar appears in the bottom right but remains empty indefinately. When this happens, MSN and other such programs keep working fine.
This happens randomly with no apparent cause - the browsers will work fine and then suddenly seem to 'switch off' in this way and not load any pages.
Wireless capability is on and internet connection is working fine for other people in the house. Disconnecting and reconnecting does nothing.
Reinstalling hasn't solved the problem.
Scanned with Kapersky to no avail, can't find any viruses.
The only thing that fixes this problem is an entire restart of the laptop. I'm finding myself having to restart several times a day and it's very frustating!


General Info:

Vista Home Premium
service pack 1

MicrolinkPC UK Ltd
Intel® Core™2 CPU T5600 @ 1.83GHz
2.00 GB RAM
32-bit operating system

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#2 Guest_Jay-P VIP_*

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Posted 07 March 2009 - 06:26 AM

It seems as though you may have an infection! :thumbsup:

Please navigate to HERE, read the Preparation Guide and start a new topic requesting help.

#3 Orange Blossom

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Posted 09 March 2009 - 11:18 PM

Hello

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/209695/browsers-loading-indefinately-but-internet-connection-works-fine/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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