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Antivirus 360 took over my work computer!/ Moved


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#1 Bear123

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Posted 06 March 2009 - 10:48 PM

I've tried to do the things listed in the tutorial to get rid of antivirus 360. I am posting from home, my work computer is close to not functioning at all.

When I was able to get on the internet I tried to download the malwarebytes software was unable to do it. Next day was unable to get on the internet. Stopped the antivirus 360 process from running. Tried searching for the antivirus 360 files and found 2 files. Deleted them. Went into the registry and did Ctrl F and typed in antivirus and it found several things in the registry with antivirus 360 in the sequences. Do I delete these? There are about 7 that include the antivirus 360 in the sequence one for sure has uninstall antivirus 360.lnk (this is in the registry). If I delete these will it get rid of it or mess it up. I did not do anything at this point in the registry.


I tried to get the malwarebytese software by putting it on a cd from my laptop at home and took it to my work computer. I have windows xp professional. It would not run. Cannot not get it to run any programs. Tried it in safe mode too. Cannot do a system restore on the last step it freezes. Tried that in safe mode too.

I cannot install any new programs or download anything. So the part on the read first before you post I cannot do. Thank you for your help.

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#2 Orange Blossom

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Posted 07 March 2009 - 12:19 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless someone specifically asks for one.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 DaChew

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Posted 07 March 2009 - 08:32 AM

Do you have the disks for your work computer? Have you backed up recently?


Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#4 Bear123

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Posted 19 March 2009 - 09:12 PM

I just wanted to let you know that my issue has been resolved. I ran the DrCureIt, it didn't find any on the quick scan and then it found one on the full scan. I forgot to save the report to my desktop and restarted it. So I thought I would try the malwarebytes. I was finally able to run the Malwarebytes program and it worked. My computer is now funtional after almost completely crashing. Thank you for help.

#5 DaChew

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Posted 19 March 2009 - 09:21 PM

Cureit seems to be working for unblocking MBAM, one user had to run it again in normal mode to get MBAM to load and scan. MBAM then cleans up the rest of the mess, however this a group of real nasty infections. I am hesitant to ever assume the computers are fully clean.
Chewy

No. Try not. Do... or do not. There is no try.




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