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Windows Vista 64 Issues - Infected? IDUNNO


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9 replies to this topic

#1 hunsid

hunsid

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  • Local time:09:30 AM

Posted 06 March 2009 - 09:12 PM

I am having several computer issues. iexplorer locks up, aol for 64 bit will not run, had 2 iexplorers in task manager one had a * in front of it. Both consuming lots of memory. Computer is pretty slow considering what it has in it. Gateway FX6800-01e Win Vista Home Premium SP 1 64 bit, Intel Core i7 CPU 920 @ 2.67 ghz and 9GB ram. Just looking to see if my hijackthis log looks ok or if there is a problem. Thanks... :thumbup2:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:30:05 PM, on 3/6/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Microsoft Windows OneCare Live\winssnotify.exe
C:\Windows\MHotKey.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Geek Squad\Geek Squad 24 Hour Computer Support\Geek Squad 24 Hour Computer Support.exe
C:\Program Files (x86)\Nero\PhotoShow 5\data\Xtras\mssysmgr.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe
C:\Windows\CNYHKey.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\Belkin\Nostromo\nost_LM.exe
C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe
C:\Windows\wdcbg.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exe
K:\vghd\vghd.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Common Files\aol\1235164763\ee\aolsoftware.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\ModLedKey.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
K:\vghd\VirtuaGirl_downloader.exe
C:\Windows\ChiFuncExt.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
D:\Downloads\HijackThis.exe
C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
c:\program files (x86)\aol toolbar\AolTbServer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: IAOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItIEAddin.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [LchDrvKey] LchDrvKey.exe
O4 - HKLM\..\Run: [LedKey] CNYHKey.exe
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files (x86)\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [WDCBG] C:\Windows\WDCBG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files (x86)\Nero\Nero BackItUp 4\NBKeyScan.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files (x86)\Common Files\AOL\1235164763\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [GeekSquad24HourComputerSupport] C:\Program Files (x86)\Geek Squad\Geek Squad 24 Hour Computer Support\Geek Squad 24 Hour Computer Support.exe -checkmin
O4 - HKCU\..\Run: [Nero PhotoShow Media Manager] C:\PROGRA~2\Nero\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files (x86)\AOL 9.5\AOL.EXE" -b
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [StartMSu] "C:\Program Files (x86)\Creative\MediaSource5\Startmsu.exe" /s (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [StartMSu] "C:\Program Files (x86)\Creative\MediaSource5\Startmsu.exe" /s (User 'Default user')
O4 - Startup: DesktopVideoPlayer.LNK = K:\vghd\vghd.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech SetPoint.lnk = ?
O4 - Global Startup: MRI_DISABLED
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files (x86)\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: Nostromo Loadout Manager.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: SmartCopy.lnk = C:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exe
O8 - Extra context menu item: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://w4s2.work4sure.com/c/ge/w4sgeen9.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers...vex-2.2.4.3.cab
O16 - DPF: {680285A8-96D3-43DA-9D3D-51DD987D0B77} (NeroVersionCheckerControl Control) - http://www.nero.com/doc/NeroVersionCheckerControl.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files (x86)\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\GATEWAY\Gateway Recovery Management\Service\ETService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\Super_DVD_Creator_9.8\NMSAccessU.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\SysWOW64\IoctlSvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Splunkd - Unknown owner - C:\Program Files\Splunk\bin\splunkd.exe
O23 - Service: SplunkWeb - Unknown owner - C:\Program Files\Splunk\bin\PythonService.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 15608 bytes

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#2 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
  • 6,248 posts
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  • Gender:Female
  • Location:South Carolina, USA
  • Local time:09:30 AM

Posted 19 March 2009 - 09:51 AM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. Please download Trend Micro - HijackThis. Do a new scan with Trend Micro - HijackThis and post it in your next reply. Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 hunsid

hunsid
  • Topic Starter

  • Members
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  • Local time:09:30 AM

Posted 25 March 2009 - 06:42 AM

Okay here is the new log...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:43 AM, on 3/25/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Microsoft Windows OneCare Live\winssnotify.exe
C:\Windows\MHotKey.exe
C:\Windows\ChiFuncExt.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Geek Squad\Geek Squad 24 Hour Computer Support\Geek Squad 24 Hour Computer Support.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe
C:\Program Files (x86)\Belkin\Nostromo\nost_LM.exe
C:\Windows\CNYHKey.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Windows\wdcbg.exe
C:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exe
K:\vghd\vghd.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Common Files\aol\1235164763\ee\aolsoftware.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
K:\vghd\VirtuaGirl_downloader.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files (x86)\Internet Explorer\ieuser.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
c:\program files (x86)\aol toolbar\AolTbServer.exe
C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10a.exe
c:\Users\Owner\Downloads\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: IAOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItIEAddin.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [LedKey] CNYHKey.exe
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files (x86)\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [WDCBG] C:\Windows\WDCBG.EXE
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files (x86)\Common Files\AOL\1235164763\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Recordpad] "C:\Program Files (x86)\NCH Swift Sound\Recordpad\recordpad.exe" -logon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [GeekSquad24HourComputerSupport] C:\Program Files (x86)\Geek Squad\Geek Squad 24 Hour Computer Support\Geek Squad 24 Hour Computer Support.exe -checkmin
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [StartMSu] "C:\Program Files (x86)\Creative\MediaSource5\Startmsu.exe" /s (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [StartMSu] "C:\Program Files (x86)\Creative\MediaSource5\Startmsu.exe" /s (User 'Default user')
O4 - Startup: DesktopVideoPlayer.LNK = K:\vghd\vghd.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech SetPoint.lnk = ?
O4 - Global Startup: MRI_DISABLED
O4 - Global Startup: Nostromo Loadout Manager.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: SmartCopy.lnk = C:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exe
O8 - Extra context menu item: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://w4s2.work4sure.com/c/ge/w4sgeen9.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers...vex-2.2.4.3.cab
O16 - DPF: {680285A8-96D3-43DA-9D3D-51DD987D0B77} (NeroVersionCheckerControl Control) - http://www.nero.com/doc/NeroVersionCheckerControl.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files (x86)\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll
O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\GATEWAY\Gateway Recovery Management\Service\ETService.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\Super_DVD_Creator_9.8\NMSAccessU.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\SysWOW64\IoctlSvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Splunkd - Unknown owner - C:\Program Files\Splunk\bin\splunkd.exe
O23 - Service: SplunkWeb - Unknown owner - C:\Program Files\Splunk\bin\PythonService.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 15958 bytes

#4 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


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Posted 25 March 2009 - 04:00 PM

Please see this link for information regarding PnkBstrA.exe and/or PnkBstrB.exe. and this thread in the Punkbuster Forums. If you have a version older than PB Client version 1.700, then the components could be causing a problem.

Are the new components optional?

Starting with PB Client version 1.700, the new components are required. Uninstalling and/or disabling the new components will cause PunkBuster to stop working correctly and will cause frequent kicking from PunkBuster enabled servers.
  • If you have a version older than PB Client version 1.700, then the files, PnkBstrA.exe and/or PnkBstrB.exe, could be causing a problem.
  • If you wish to uninstall the two files, then please download the this application.
  • Open the program above and click the Uninstall button. This will remove the PnkBstrA.exe and PnkBstrB.exe service.
  • Some may need to remove the registry entries.
  • Go to START > RUN. Type regedit.
  • Search in these parts:

    HKEY_LOCAL_MACHINE\SYSTEM\Controlset001\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.
    HKEY_LOCAL_MACHINE\SYSTEM\Controlset003\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.

  • PnkBstrK.sys is located in C:\windows\system32\drivers and it is safe to delete.

This is the issue with infections in relation to PunkBuster:

You have installed gaming tools. Some of these, like PunkBuster, use spyware techniques to engage in the anti-piracy battle. In the process, they take control of much of your computer and they actually meet the definition of spyware/malware. They are sometimes designed to prevent orderly removal or modification. It is not likely that your computer could be cleaned without breaking or removing some of these programs, and this would result in not being able to play the associated games or worse.

Since we are dedicated to causing No Harm, normally, we will not work on computers with this type of program installed. If you want to continue using your computer in this way, you should consider using imaging software like Norton Ghost or Acronis or Terabyte Image which can put your entire C: drive back into an earlier state whenever the infections or malfunctions get too severe. If you really want to clean your computer, I will help, but if you so choose, understand there is NO assurance you will be able to do games afterwards.

Additional Information Regarding PunkBuster Enabled Games
  • PunkBuster is not considered to be overtly malicious, but it is totally self-serving, even at the expense of user safety, and the risks and tactics that come with its use are not revealed in an open manner.
  • PunkBuster is tracking software which installs a server on the user's computer, establishes unique GUIDs, phones home, and sends screenshots.
  • Permission for PunkBuster to install and perform the tracking is assumed by them to be implicit in any associated gaming software installation. (Automatic installation during a request for something else.) This is characteristic of trojans.
  • PunkBuster appears to install itself secretly without warning on any computer that attempts to play certain online games.
  • There is no regular uninstaller. Why not? (There IS a special uninstaller-see link below.)
  • Some do not view the whole picture as healthy for anything but the game promoters.
  • PunkBuster requires elevated privileges to run on Vista.
  • The PunkBuster home site routinely suggests that users who have problems disable the antivirus applications and firewalls and change settings on their routers.
  • PunkBuster installs a kernel driver. Once you let that happen, the software could do anything it wants.
  • If this software were an application for any other purpose, it would be called unstable and unacceptable (maybe an alpha release?).
  • From a random infection victim, you certainly will never know how many system instabilities have been introduced by the victim's attempts to run PunkBuster games.
  • It is quite clear that some of our tools are not likely to run while PunkBuster is present on the computer. It conflicts with kernel level debuggers and says so.
  • The attitude that the computer should be modified in whatever manner necessary to get PunkBuster to run is not consistent with our site's "Do No Harm" policy.
  • The lack of transparency about how the services and kernel driver work may be necessary for PunkBuster, but it also creates potential difficulty for infections removal.
Some posts from the EvenBalance/PunkBuster home site:

My computer locks up or "chugs" sometimes while I'm playing PunkBuster Enabled, what can cause this?
PunkBuster "pushes" hardware and the Windows Operating System more than most software and uses functions in the Windows API (low level functions) that are not used by most other programs. As such, there are a few cases where using PB can actually expose flaky hardware or other situations that do not causes problems for other software. Here are a few things that have helped other users make these problems get better or go away completely:

  • Make sure you are using the latest version of BunkBuster (the latest version is always on our Download page) - also this link may help manually update your PunkBuster to the latest version when necessary. From the game's main screen, press the tilde key (the ~ key) to bring down the console and enter the following line, /pb_system1.
  • Never close other programs from your Windows Task Manager before playing the game; either leave them running or close them through the proper interface - killing a process does not always work completely even if it stops showing in the Task Manager. Renegade threads seem to conflict with PunkBuster more than other programs that may be running in memory. There is a free utility that some players use called EndItAll2 to close all extra programs before they play to avoid software conflicts, crashes, and lockups.
  • Check the Add Or Remove Programs list in your Control Panel and uninstall any programs that you do not use or that you do not know what they are.
  • One program that seems to conflict with PunkBuster more than others is Norton Antivirus. If you have it installed, try uninstalling it to see if the lockups go away. Some players have reported that when this is the culprit, they can reinstall Norton Antivirus and the lockups do not come back.
  • Other background programs that seem to conflict with PunkBuster for some users are Sound Blaster Live software and helper programs that come with video cards, especially ATI keyboard shortcut programs.
  • Some players discovered that they had a computer virus and that the lockups vanished after it was fully removed.
  • Experiment with the pb_sleep setting, try setting it to 20, 250, or 500 to see if that affects your game performance. A few players have reported that all the problems go away when they "tweak" this setting.
  • In extreme cases, a few users have reported that replacing their RAM (memory) or video/sound cards fixed the problem.

How do I uninstall PunkBuster?
If you do not wish to use PunkBuster any longer, you may remove the entire "pb" folder inside your game folder. By removing this folder, the PunkBuster software will no longer be available. PunkBuster does not save information to other locations on your hard drive nor does it change your system registry. *NOTICE* Starting with PunkBuster client version 1.3000, our new Service components are kept in the Windows folder on the hard drive and they do store information in the registry. We offer a separate program called PBSVC with an uninstall option for our service components. It may be downloaded from here.

My game crashes with an error in pbcl.dll or a General Protection Fault. Why?
This issue can be from a program that conflicts with PunkBuster. There are a few known programs that cause this: [list]

  • Get Right
  • DU Super Controller
  • Macro Toolsworks
  • Girder 3.2
  • PRTG Traffic Grapher
  • CyberCorder: cybrcrdr.exe
  • Paessler Router Traffic Grapher: prtg4.exe
  • 3dnasys.exe
  • mIRCStats
  • Closing those programs or any like them that contain user or kernel level debuggers should stop the problem.

    Privacy Policy of Even Balance, Inc.
    Due to the unique nature of how PunkBuster software operates, we have developed this Statement to describe our Policy regarding the Privacy of the users of our software. The PunkBuster system is designed specifically to allow users to optionally hold themselves accountable by allowing our software to run in the background on their computer systems while they compete in various forms of multi-player events. Our software is designed to operate in typical client / server fashion using the common Tcp/lp (Internet)protocol. Our software inspects the displayed screen, processes, and files associated with each computer system on which it is running for the purpose of authenticating those systems for play in a "cheat free" environment. The primary purpose of the scanning procedures is to inspect for the purpose of authenticating honest users who wish to compete fairly together. Our inspection procedures consists of three types: 1) validating that only non-hacked original software is being used during multi-player competition. 2) examining files that match the profile (or signature) of known cheating programs, and 3) sending screen captures during game-play. Our software does not, nor will it ever, without the explicit consent of users, make changes to any non-PunkBuster files on users' systems (such consent would be received through a confirmation action within the PunkBuster software and not as part of our Software Terms.) Furthermore, our software will not perform "hard disk scans" looking through large portions of users' directories and/or file systems. Private data is not transmitted by PunkBuster from a user's system to a PunkBuster server - all transmissions from users' systems will be encrypted using randomized keys that are meaningful within the context of providing a mutually agreeable "cheat free" online environment. Screenshots of game-play are not considered private data by PunkBuster. The PunkBuster anti-cheat system will not attempt to permanently retain information about users' systems other than standard logging of connection and authentication / inspection activities. We encourage any and all auditing or monitoring of the activity of our system for the purpose of verifying that our software performs according to this Policy Statement. We will cooperate fully with any party who believes that they have found any case where our system is being or could be used to breach the privacy of the users of our software.

    The primary purpose... What could be a secondary purpose?
    The fact that information sent back to servers is encrypted has nothing to do with Private data being sent.

    Please uninstall PunkBuster and post a new HijackThis log.
    You don't stop laughing when you get old; you get old when you stop laughing.
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    No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

    #5 hunsid

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    Posted 25 March 2009 - 09:44 PM

    Okay here is the log after removing punkbuster...


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:42:14 PM, on 3/25/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Microsoft Windows OneCare Live\winssnotify.exe
    C:\Windows\MHotKey.exe
    C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Windows\CNYHKey.exe
    C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
    C:\Program Files (x86)\Belkin\Nostromo\nost_LM.exe
    C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe
    C:\Windows\wdcbg.exe
    C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    C:\Program Files (x86)\Common Files\aol\1235164763\ee\aolsoftware.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
    C:\Windows\ChiFuncExt.exe
    K:\vghd\VirtuaGirl_downloader.exe
    C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
    C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
    C:\Users\Owner\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...00-01e&c=BB
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: IAOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - MRI_DISABLED - (no file)
    O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItBHO.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItIEAddin.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe" /r
    O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
    O4 - HKLM\..\Run: [LedKey] CNYHKey.exe
    O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
    O4 - HKLM\..\Run: [nmapp] "C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
    O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files (x86)\Microsoft Windows OneCare Live\winssnotify.exe"
    O4 - HKLM\..\Run: [WDCBG] C:\Windows\WDCBG.EXE
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files (x86)\Common Files\AOL\1235164763\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Recordpad] "C:\Program Files (x86)\NCH Swift Sound\Recordpad\recordpad.exe" -logon
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [GeekSquad24HourComputerSupport] C:\Program Files (x86)\Geek Squad\Geek Squad 24 Hour Computer Support\Geek Squad 24 Hour Computer Support.exe -checkmin
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\RunOnce: [StartMSu] "C:\Program Files (x86)\Creative\MediaSource5\Startmsu.exe" /s (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [StartMSu] "C:\Program Files (x86)\Creative\MediaSource5\Startmsu.exe" /s (User 'Default user')
    O4 - Startup: DesktopVideoPlayer.LNK = K:\vghd\vghd.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Logitech SetPoint.lnk = ?
    O4 - Global Startup: MRI_DISABLED
    O4 - Global Startup: Nostromo Loadout Manager.lnk = ?
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O4 - Global Startup: SmartCopy.lnk = C:\Program Files (x86)\Northstar\SmartCopy\SmartCopy.exe
    O8 - Extra context menu item: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-US\local\search.html
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://w4s2.work4sure.com/c/ge/w4sgeen9.exe
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/vers...vex-2.2.4.3.cab
    O16 - DPF: {680285A8-96D3-43DA-9D3D-51DD987D0B77} (NeroVersionCheckerControl Control) - http://www.nero.com/doc/NeroVersionCheckerControl.cab
    O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
    O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files (x86)\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
    O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~2\GOEC62~1.DLL
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
    O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
    O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\GATEWAY\Gateway Recovery Management\Service\ETService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
    O23 - Service: GoogleDesktopManager - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
    O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\Super_DVD_Creator_9.8\NMSAccessU.exe
    O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
    O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\SysWOW64\IoctlSvc.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: Splunkd - Unknown owner - C:\Program Files\Splunk\bin\splunkd.exe
    O23 - Service: SplunkWeb - Unknown owner - C:\Program Files\Splunk\bin\PythonService.exe
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 15370 bytes


    Thanks...

    #6 suebaby41

    suebaby41

      W.A.M. (Women Against Malware)


    • Malware Response Team
    • 6,248 posts
    • OFFLINE
    •  
    • Gender:Female
    • Location:South Carolina, USA
    • Local time:09:30 AM

    Posted 26 March 2009 - 08:16 AM

    Step 1

    An antivirus program is an essential part of computer security and you do not appear to have one running on your system. There are a few available for free that have excellent reputations.

    AVG 8 Anti-Virus Free Edition

    Avast! 4 Home Edition
    If needed, seecolor=red]How to Install, Configure, and Use Avast Antivirus[/color]

    AntiVir Personal. Read

    Tuning Windows Vista security: The firewall and

    Windows Vista's half-cocked firewall

    Step 2

    A Firewall is an essential part of computer security and you do not appear to have one running on your system. If you have one, and I missed it, please ignore this. If you are relying on the firewall that comes with Vista, then you need to install a third party software firewall. Although Microsoft has improved the Windows Firewall, the Vista Firewall is not much different from Windows Firewall included with Microsoft Windows XP Service Pack 2 except the ability to block outgoing traffic which does not exist in Windows XP. Most of the new features are not available through the firewall's user interface; they are only accessible through the Group Policy Editor. Follow these steps to turn off/disable the Windows Firewall before installing a new firewall.
    • Download the new firewall to your desktop.
    • Disconnect from the Internet.
    • Click Start > Control Panel.
    • Switch to Classic View if you have not already done so.
    • Double click on the Windows Firewall icon.
    • Click Off (Not recommended).
    • Install the new Firewall.
    Do not attempt to run two software firewalls since like running two antivirus programs, they will possibly cause problems and conflict with each other.
    There are a few firewalls available for free that appear to be good and easy to use:For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.
    You don't stop laughing when you get old; you get old when you stop laughing.
    A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
    Malware Removal University Masters Graduate

    Posted Image
    Join The Fight Against Malware
    No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

    #7 suebaby41

    suebaby41

      W.A.M. (Women Against Malware)


    • Malware Response Team
    • 6,248 posts
    • OFFLINE
    •  
    • Gender:Female
    • Location:South Carolina, USA
    • Local time:09:30 AM

    Posted 26 March 2009 - 08:21 AM

    Step 1

    You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

    Step 2

    Ensure that you have the latest version of Java Runtime Environment which is currently Java Runtime Environment Version 6 Update 12 (jre-6u12. If you do not have the latest version, follow the instructions below.

    Remove the older versions of Java Runtime Environment. Older versions have vulnerabilities that malware can use to infect your system.
    • Close any programs you may have running, ESPECIALLY your web browser
    • Click Start > Control Panel.
    • Click Add/Remove Programs.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove all versions of Java.
    • Reboot your computer after all Java components are removed.
    Download the latest version.
    • Click java.com download page.
    • Under

      Java Downloads for All Operating Systems
      Recommended Version 6 Update 12

      scroll down to Windows and click on Windows XP/Vista/2000/2003 Offline.
    • NOTE: This page offers files for different platforms - please be sure to download the proper file(s) for your platform.
    • The File Download dialog box appears. Choose the folder location. (Save the file to a known location on your computer, for example, to your desktop).
    • Click Save.
    • If you have previously downloaded this version of JRE, you may be prompted:

      File jre-6ux-windows-i586.exe already exists. Do you want to replace it?

    • Click Yes to replace.
    • Verify that the:

      Name of the file is jre-6u12-windows-i586.exe
      Size is approximately 13.8 MB

    • Close all applications including the browser.
    • Double-click on the saved file icon to start the installation process.
      The installer unpacks the files needed for the installation, which takes less than a minute. After unpacking the installation files, a welcome screen is displayed, the installer presents an option to view the license agreement. Choose Accept the license agreement to continue the installation process
    • Note: Sun Microsystems has partnered with companies that offer various products. The installer may present you with option to install these programs when you install JRE. Make your selections by clicking on the check box next to programs that interest you.
    • Click on Next to continue the installation.
    • The installer displays a Custom Setup screen that allows you to choose program features to set up. We recommend that you keep the default settings unless you are an advanced user who wants more precise control over the components that will be installed.
    • After ensuring that the desired program features are selected, click the Next button to continue with the installation.
    • To test that the JRE is installed, enabled and working properly on your computer, run this test applet from our web site: verify Java has been installed correctly..

    Ensure that you have the latest version of Adobe® Reader®. If you do not have the latest version, you may want to download the latest version, Adobe® Reader® 9.

    Step 3

    Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

    Note: On Vista, “Windows Temp” is disabled. To empty “Windows Temp”, ATF-Cleaner must be “Run as an Administrator”.
    • Please download the ATF-Cleaner by Atribune.
    • Double-click ATF-Cleaner.exe to run the program.
    • Check the boxes to the left of:
      • Windows Temp
      • Current User Temp
      • All Users Temp
      • Temporary Internet Files
      • Prefetch (Windows XP) only
      • Java Cache
    • The rest are optional - if you want to remove them all, check Select All.
    • Click the Empty Selected button.
    • When you get the Done Cleaning message, click OK.
    • Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
    • Click Exit on the Main menu to close the program.
    Step 4

    In normal mode, run an online antivirus check from at least two and preferably three of the following sites
    BitDefender
    Panda's ActiveScan
    Trend Micro Housecall
    Windows Live Safety Center Free Online Scan
    This scanner from Trend does not require an Active X to run.
    • Detects and removes malware ( viruses, worms, trojans, etc. )
    • Detects and removes grayware and spyware
    • Restores damage caused by malware to your system.
    • Notifies about vulnerabilities in installed programs and connected network services.
    • Multi-platform support for: Windows, Linux, Solaris.
    • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
    When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

    Step 5

    Please download Spybot-S&D©® and install Spybot-S&D©® .
    • Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
    • Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
    • Click the button "Search for Updates".
    • If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
    • If you encounter any error messages while downloading the updates, manually download them from here.
    • Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
    • Click the button "Check for Problems".
    • When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
    • Make certain there is a check mark beside all of the RED entries ONLY.
    • Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
    • REBOOT to complete the scan and clear memory.
    Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

    Step 6
    • Please download Ad-Aware 2008 Free to your desktop. The Ad-Aware 2008 Free installation file will be aaw2008.msi or aaw2008.exe.
    • Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
    • When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware 2008 Free will be installed.
    • When the Ad-Aware 2008 Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware 2008 Free.
    • The Status screen will appear. You will see four sections.
      • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
      • Update Status section
      • System Scan section
      • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
    • In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
    • In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
    • In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
    • When the scan finishes, the Critical Objects tab window appears.
    • Under Scan Results, you will see the list of Critical Objects that Ad-Aware 2008 Free found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
    • Click Remove.
    • If no Critical Objects are found, click the Privacy Objects tab.
    • If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
    • Click Remove.
    • If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware 2008 Free scan.
    • Click Finish.
    • The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
      • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
      • You may want to export the results Click Export and save the log on your computer .
      • Click Scan Again to repeat the scan.
    • You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware 2008 Free.
    Step 7

    I recommend using Spyware Blaster.
    • Please download SpywareBlaster and save it to your desktop.
    • Double click on it to install the program.
    • Follow the prompts and choose the default locations when installing the program.
    • When the program is installed, it will place an icon on your desktop.
    • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
    • Click on the Next button to proceed to the second page of the tutorial.
    • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
    • At the next screen, click Finish.
    • At the next screen, Protection Status, click Enable All Protection.
    • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
    Step 8

    Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.
    • Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
    • Double-click on Download_mbam-setup.exe to install the application.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • When installation has finished, make sure you leave both of these checked:
      • Update Malwarebytes' Anti-Malware
      • Launch Malwarebytes' Anti-Malware
    • Click Finish.
    • MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
    • Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
    • Double-click on mbam-rules.exe to install.
    • On the Scanner tab, make sure the Perform Quick Scan option is selected.
    • Click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
    • When the scan is finished, a message box will say "The scan completed successfully.
    • At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked, and click Remove Selected.
    • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
    • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the contents of that report in your next reply and exit MBAM.
    • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
    Step 9
    • Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
    • Install it and double-click the icon on your desktop to run it.
    • It will ask if you want to update the program definitions, click Yes.
    • Under Configuration and Preferences, click the Preferences button.
    • Click the Scanning Control tab.
    • Under Scanner Options, make sure the following are checked:
      • Close browsers before scanning.
      • Scan for tracking cookies.
      • Terminate memory threats before quarantining.
      • Please leave the others unchecked.
    • Click the Close button to leave the control center screen.
    • On the main screen, under Scan for Harmful Software, click Scan your computer.
    • On the left, check C:\Fixed Drive.
    • On the right, under Complete Scan, choose Perform Complete Scan.
    • Click Next to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a summary box will appear. Click OK.
    • Make sure everything in the white box has a check next to it, then click Next.
    • It will quarantine what it found and if it asks if you want to reboot, click Yes.
    • To retrieve the removal information, please do the following:
      • After reboot, double-click the SUPERAntispyware icon on your desktop.
      • Click Preferences. Click the Statistics/Logs tab.
      • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
      • It will open in your default text editor (such as Notepad/Wordpad).
      • Please highlight everything in the notepad, then right-click and choose Copy.
      • Click Close and Close again to exit the program.
    • Please post that information with a new HijackThis log.
    Step 10
    • According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).
      • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
      • Turn your modem off.
      • Disconnect your modem cable from your computer.
    • Turn the device off for Hand-held wireless connections.
    • Exit all processes and items in your System tray.
    Step 11

    During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
    These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
    To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
    When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
    Please disable the following program(s):

    SUPERAntiSpyware

    We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
    • Right click on the icon in your System Tray.
    • Click Exit
    • Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
    Now we will address the HijackThis fixes.

    Step 12

    Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - MRI_DISABLED - (no file)
    O4 - Global Startup: MRI_DISABLED


    Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

    Step 13

    Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

    Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

    Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

    Read the articles below to see if it applies to your computer problem with being slow to respond.
    Slow Computer/browser? Check Here First; It May Not Be Malware
    What to do if your Computer is running slowly
    Help! My computer is slow!
    50 Tips for a Super Fast PC
    4 Ways to Speed Up Your Computer's Performance
    It's not always malware: How to fix the top 10 Internet Explorer issues

    If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

    Step 14

    Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

    Please post:
    • the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
    • the log from MalwareBytes
    • the log from SUPERAntiSpyware
    • a new HijackThis log
    Please advise me of any problems you still have.
    You don't stop laughing when you get old; you get old when you stop laughing.
    A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
    Malware Removal University Masters Graduate

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    No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

    #8 hunsid

    hunsid
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    Posted 27 March 2009 - 05:00 PM

    I use Microsoft One Care for antivirus and firewall along with network magic

    #9 suebaby41

    suebaby41

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    Posted 27 March 2009 - 05:36 PM

    Sorry. Must have missed that. Thanks for telling me. Please complete the steps. Let me know if you have any questions.
    You don't stop laughing when you get old; you get old when you stop laughing.
    A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
    Malware Removal University Masters Graduate

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    No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

    #10 suebaby41

    suebaby41

      W.A.M. (Women Against Malware)


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    Posted 05 April 2009 - 04:26 PM

    This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
    You don't stop laughing when you get old; you get old when you stop laughing.
    A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
    Malware Removal University Masters Graduate

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    Join The Fight Against Malware
    No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.




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