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Infected computer recovery...I think/ Moved


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#1 vllygirl

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Posted 06 March 2009 - 06:03 PM

This is my first post, so bear with me.

Background: This past weekend I had an issue with McAfee unable to update. After numerous workarounds I contacted their online chat. Tried their fixes...they did not work, so I set off on my own. I attempted to do a System Recovery and was unable to get the service to work (could not do a recovery, could not set a new recovery point, the computer was no longer setting any recovery points). At this point, I was able to get McAfee working and scanned the computer. It found 3 trojans that it quarantined. Ran AdAware and cleaned the computer again. Ran McAfee and it found two more trojans that it quarantined. However, I could not access System Recovery, could not use any of the system tools, & could not get Microsoft Update to work. Before I did the next step of reformatting my hard drive in despair, I logged on to this website, downloaded ComboFix, crossed my fingers and we were off to the races.

Outcome: I'm baaaccckkkk. System Restore has now set System Restore Points. System Tools is working (I have checked the drive for errors, no errors). Have scanned the drive with McAfee, AdAware, Malwarebytes Anti-Malware.

Question: Now what. Can I assume that everything is working correctly? What have I missed?

Thanks for any comments and help

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#2 Orange Blossom

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Posted 06 March 2009 - 06:22 PM

Hello vllygirl,

As no logs have been posted, I am moving this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log has been specifically requested.

downloaded ComboFix, crossed my fingers and we were off to the races.


ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Running ComboFix by yourself is like performing open heart surgery on yourself--the scalpel and other surgical tools that is ComboFix is meant to be wielded by a highly trained surgeon only in emergencies or dire circumstances. When the surgeon is thru s/he leaves the room. So combofix should be removed from a system once it has accomplished its job, unlike an AV that is there to protect you from future infections.

. . . CF does make some alterations to your system if you run it. Even if you had no malware removed and run the uninstall command, some things may be different now on your system. I can tell you that one thing is that all your restore points will be flushed out and a new one created. There is a good reason to do that when you have a severe infection--but if you aren't infected you might need those restore points.

Read and abide by the disclaimer people. It's there for a reason. Stick to running and protecting yourself with a good AV and firewall and an anti-malware scanner or two. If you feel you need a second opinion, try running online scans. If you feel you might need surgery, come here to BC and ask for help--that is what we're here for.


From: http://www.bleepingcomputer.com/forums/ind...t&p=1159014

Please tell us what your operating system is: Windows XP, Vista, etc.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 vllygirl

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Posted 06 March 2009 - 10:16 PM

I am running XP Home edition...I do realize that I jumped the gun by running ComboFix, but I was at the point of formatting the hard drive and starting over anyway. It seems to have fixed some of my issues. At this point, I need to know what to do next in this saga. Do you, or anyone, have an idea of any additional scanner to use to make sure I have dealt with any malware or virus'? I did not post the log since I had no request to do so. Thanks for your help

#4 rigel

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Posted 06 March 2009 - 11:00 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 vllygirl

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Posted 07 March 2009 - 01:38 AM

Spybot was removed from the computer as per the request of the McAfee technicians and not reinstalled. I downloaded and ran a complete scan of the computer using the Malwarebytes Anti-Malware before seeing your post regarding this program. Thanks for your help. I am posting the log of this complete scan below:
Malwarebytes' Anti-Malware 1.34
Database version: 1824
Windows 5.1.2600 Service Pack 2

3/6/2009 10:31:11 AM
mbam-log-2009-03-06 (10-31-11).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 270336
Time elapsed: 2 hour(s), 44 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f919fbd3-a96b-4679-af26-f551439bb5fd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearchwbbar.settingsplugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearchwbbar.settingsplugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearchwbbar.toolbarplugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearchwbbar.toolbarplugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearchwbtoolbar.temperaturebarbutton (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearchwbtoolbar.temperaturebarbutton.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\WINDOWS\Fonts\Grinched.zip (Worm.Archive) -> Quarantined and deleted successfully.

#6 rigel

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Posted 07 March 2009 - 08:54 AM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 vllygirl

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Posted 07 March 2009 - 10:43 AM

Ooookay, I am about to download the program and then disconnect from the internet. Might I ask why I am going through this additional virus scan? Thanx

#8 rigel

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Posted 07 March 2009 - 11:10 AM

Because the very best scanner available at any cost cannot remove all malware by itself. You have to use a combination of several tools to effectively clean your computer. :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 vllygirl

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Posted 07 March 2009 - 03:59 PM

Last question before I go for it. I tried downloading SDFix from the sites mentioned in the post. Was unable to do so. Have downloaded a zipped version of the program and will use that unless you have another recommendation. While I was attempting to download the program I received two messages from McAfee stating that it had blocked an attempt to download a trojan. Was that referring to the SDFix or just a further indication of issues with my computer? Thanx, sorry for all of the questions

#10 vllygirl

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Posted 07 March 2009 - 07:48 PM

Good news from the point of view that no trojans were found. I am posting both the SDFix Log and the Catchme.log:

SDFix Log:

SDFix: Version 1.240
Run by Nancy Christ on Sat 03/07/2009 at 04:03 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\Documents and Settings\Desktop\SDFix\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found


Removing Temp Files

ADS Check :


Catchme.log:
file copied: C:\WINDOWS\system32\upnpui.dll -> C:\WINDOWS\temp\SDFix_Filecheck\upnpui.dll ( 239616 bytes )
file copied: C:\WINDOWS\explorer.exe -> C:\WINDOWS\temp\SDFix_Filecheck\SF\explorer.exe ( 1033728 bytes )
file copied: C:\WINDOWS\system32\lsass.exe -> C:\WINDOWS\temp\SDFix_Filecheck\SF\lsass.exe ( 13312 bytes )
file copied: C:\WINDOWS\system32\services.exe -> C:\WINDOWS\temp\SDFix_Filecheck\SF\services.exe ( 108544 bytes )
file copied: C:\WINDOWS\system32\spoolsv.exe -> C:\WINDOWS\temp\SDFix_Filecheck\SF\spoolsv.exe ( 57856 bytes )
file copied: C:\WINDOWS\system32\svchost.exe -> C:\WINDOWS\temp\SDFix_Filecheck\SF\svchost.exe ( 14336 bytes )
file copied: C:\WINDOWS\system32\winlogon.exe -> C:\WINDOWS\temp\SDFix_Filecheck\SF\winlogon.exe ( 507904 bytes )
file copied: C:\WINDOWS\system32\user32.dll -> C:\WINDOWS\system32\dllcache\user32.dll ( 578560 bytes )

Thanks for all of your help. Any further suggestions?

#11 rigel

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Posted 07 March 2009 - 08:27 PM

Sorry about getting back to you to late to answer your question. SDFix will be detected by some programs as a trojan. This is becuase of the way it is designed - its usage.

Let's continue


Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 vllygirl

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Posted 07 March 2009 - 10:03 PM

Okay...all done!

#13 rigel

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Posted 07 March 2009 - 10:25 PM

please update and rerun malwarebytes and post its fresh log. Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 vllygirl

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Posted 07 March 2009 - 10:57 PM

Okey Dokey, here we go....I updated and ran a quick scan:
Malwarebytes' Anti-Malware 1.34
Database version: 1826
Windows 5.1.2600 Service Pack 3

3/7/2009 7:54:53 PM
mbam-log-2009-03-07 (19-54-53).txt

Scan type: Quick Scan
Objects scanned: 92778
Time elapsed: 9 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#15 rigel

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Posted 08 March 2009 - 07:34 PM

It looks good. How are things running now? Any remaining problems?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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