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Cannot Browse to anti virus site


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7 replies to this topic

#1 Hasham Khan

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Posted 06 March 2009 - 04:33 PM

Hi,

I am xp user, and use the internet browsing most of my free time. My system is working normally but I am unable to visit any site who provides security software such as PC Tools, Panda, and Windows Live Safety Scanner etc. This is happening from yesterday, and I am fearing may be my PC is infected from a virus, spyware, maleware etc. Please help me in order to get me rid from this problem.

Thanking you,

Regards,
Hasham Khan

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#2 rigel

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Posted 06 March 2009 - 07:57 PM

Welcome to BC!

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Hasham Khan

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Posted 07 March 2009 - 03:14 PM

Sir,

Thank you for your reply, and technical support. As desired, please find below is the Report.Txt that has been created by SDFix after scaning the system according to your instructions to Run same in Safe Mode with Asministrator account.


SDFix: Version 1.240
Run by Administrator on Sun 03/08/2009 at 12:51 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: D:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-03-08 00:56:25
Windows 5.1.2600 Service Pack 2 FAT NTAPI

scanning hidden processes ...

scanning hidden services ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"D:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="D:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"D:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="D:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"D:\\WINDOWS\\System32\\spool\\drivers\\W32X86\\3\\HP1005MC.EXE"="D:\\WINDOWS\\System32\\spool\\drivers\\W32X86\\3\\HP1005MC.EXE:*:Enabled:SMLMProxy Module - HP1005MC.EXE"
"D:\\Program Files\\MSN Messenger\\msnmsgr.exe"="D:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"D:\\Program Files\\MSN Messenger\\livecall.exe"="D:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\F-22 Raptor\\RAPTOR.EXE"="C:\\F-22 Raptor\\RAPTOR.EXE:*:Disabled:RAPTOR"
"D:\\WINDOWS\\System32\\dplaysvr.exe"="D:\\WINDOWS\\System32\\dplaysvr.exe:*:Disabled:Microsoft DirectPlay Helper"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"D:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="D:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"D:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="D:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"D:\\Program Files\\MSN Messenger\\msnmsgr.exe"="D:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"D:\\Program Files\\MSN Messenger\\livecall.exe"="D:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"

Remaining Files :



Files with Hidden Attributes :

Tue 15 Apr 2008 1,024 ...HR --- "D:\WINDOWS\system32\drivers\etc\Hosts.bak"
Sun 13 Jan 2008 0 A.SH. --- "D:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Wed 9 Jan 2008 123,368,360 A..H. --- "D:\Documents and Settings\Hasham\My Documents\My Completed Downloads\Office2003SP3-KB923618-FullFile-ENU.exe"
Wed 9 Jan 2008 12,307,656 A..H. --- "D:\Documents and Settings\Hasham\My Documents\My Completed Downloads\wdviewer.exe"
Sat 19 Jan 2008 2,211,077 A..H. --- "D:\Documents and Settings\Hasham\My Documents\My Completed Downloads\freshdow.exe"
Fri 15 Aug 2008 20 A..H. --- "D:\Documents and Settings\Guest\Application Data\Free Download Manager\downloads.del.bak"
Thu 20 Dec 2007 295,812 A..H. --- "D:\WINDOWS\SoftwareDistribution\Download\080070f6461c8001578e5e4cd4bb024b\download\BIT13F.tmp"

Finished!

Kindly review above, and let me know what to do next as I am still unable to visit security software sites.

Thanking you,

Regards,
Hasham Khan

#4 rigel

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Posted 07 March 2009 - 03:35 PM

Welcome back...

Our next step is SmitfraudFix scan

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Hasham Khan

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Posted 07 March 2009 - 05:11 PM

Sir,

Thank you for your quick response, and providing me with your full technical support. Please see below is the scan result.

SmitFraudFix v2.400

Scan done at 3:04:50.98, Sun 03/08/2009
Run from D:\Documents and Settings\Hasham\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is FAT32
Fix run in normal mode

Process

D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Browser Defender\BDTUpdateService.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\MSN Messenger\MsnMsgr.Exe
D:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
D:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\cap\AntiPoisoner.exe
D:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
D:\Program Files\internet explorer\iexplore.exe
D:\Program Files\internet explorer\iexplore.exe
D:\Program Files\internet explorer\iexplore.exe
D:\Documents and Settings\Hasham\Desktop\SmitfraudFix\Policies.exe
D:\WINDOWS\system32\cmd.exe

hosts


D:\


D:\WINDOWS


D:\WINDOWS\system


D:\WINDOWS\Web


D:\WINDOWS\system32


D:\WINDOWS\system32\LogFiles


D:\Documents and Settings\Hasham


D:\DOCUME~1\Hasham\LOCALS~1\Temp


D:\Documents and Settings\Hasham\Application Data


Start Menu


D:\DOCUME~1\HASHAM\FAVORI~1


Desktop


D:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="D:\\WINDOWS\\system32\\userinit.exe,"
"System"=""


RK



DNS

Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
DNS Server Search Order: 10.0.0.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{D319C394-3C67-4128-8685-422CEED542AB}: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{D319C394-3C67-4128-8685-422CEED542AB}: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{D319C394-3C67-4128-8685-422CEED542AB}: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{D319C394-3C67-4128-8685-422CEED542AB}: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.1


Scanning for wininet.dll infection


End

Look forward to hearing from you soon.

Regards,
Hasham Khan

#6 rigel

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Posted 07 March 2009 - 09:05 PM

Good evening Hasham Khan,

The last report shows an IP Address being used of 10.0.0.1 - Is this the IP Address that you are using? That usually is an internal network lan address. I need to know if it is valid before continuing.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Hasham Khan

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Posted 08 March 2009 - 06:17 AM

Sir,

I confirm you that my IP address is 10.0.0.60 through a broadband LAN line connection. The default gateway is 10.0.0.1.
This is an internal network group with LAN.
Thanks a lot.

Regards,
Hasham Khan

Edited by Hasham Khan, 08 March 2009 - 06:20 AM.


#8 rigel

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Posted 08 March 2009 - 07:27 PM

That is good news - Thank you.

Try accessing Malwarebytes now. If you cannot access the site, try to download Malwarebytes and its updates to another computer and move the files to the infected one via flash drive - if possible.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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