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virus/trojan/spyware/malware/worm infection

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8 replies to this topic

#1 jethromc


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Posted 06 March 2009 - 03:41 PM

I know the above topic title is a bit vague,but I am unsure what my problem is and I need your help.My pc runs slowly and freezes completely sometimes.When moving between pages all I get is a white screen,except for tool bar and top bar,this is how it freezes sometimes.I have run avg free(nothing found),I have run a-squared(tracking cookies found).I have tried on numerous occasions to run Trend Micro's house call on line scan.It either doesn't run or shuts my pc down.I have tried worm removal tools(nothing found).I have run stinger (nothing found).I have run Spybot search and destroy(nothing found).I have Spyware blaster and Spyware Guard on my system.As you can see I have tried all I know about trying to repair my system,all to no avail,PLEASE HELP!!!!!!!!!!.
DDS (Ver_09-02-01.01) - NTFSx86
Run by MARK C at 20:10:51.01 on 06/03/2009
Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_12

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearchMigratedDefaultURL = hxxp://search.orange.co.uk/all?brand=ouk&tab=web&p=_adr&q={searchTerms}
uDefault_Page_URL = hxxp://www.orange.co.uk
mDefault_Page_URL = hxxp://www.yahoo.com/
mStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = <local>;*.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
TB: Veoh Browser Plug-in: {d0943516-5076-4020-a3b5-aefaf26ab263} - c:\program files\veoh networks\veoh\plugins\reg\VeohToolbar.dll
TB: Wanadoo: {8b68564d-53fd-4293-b80c-993a9f3988ee} - c:\progra~1\wanadoo\wsbar\WSBar.dll
TB: Orange Toolbar: {e97b5f2e-ca8e-4d34-bda3-44eec4ed2b12} - c:\program files\orange toolbar uk\ToolbarContainer192.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - No File
EB: Orange Toolbar: {e97b5f2e-ca8e-4d34-bda3-44eec4ed2b12} - c:\program files\orange toolbar uk\ToolbarContainer192.dll
uRun: [PopUpStopperFreeEdition] "c:\progra~1\panicw~1\pop-up~1\PSFree.exe"
uRun: [SunJavaUpdateSched] c:\program files\java\jre1.6.0_01\bin\jusched.exe
uRun: [EzPrint] c:\program files\lexmark 5400 series\ezprint.exe
uRun: [lxctmon.exe] c:\program files\lexmark 5400 series\lxctmon.exe
uRun: [kdx] c:\program files\kontiki\KHost.exe -all
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Yahoo! Pager] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [FreeRAM XP] "c:\program files\yourware solutions\freeram xp pro\FreeRAM XP Pro.exe" -win
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [lxctmon.exe] "c:\program files\lexmark 5400 series\lxctmon.exe"
mRun: [Lexmark 5400 Series Fax Server] "c:\program files\lexmark 5400 series\fm3032.exe" /s
mRun: [EzPrint] "c:\program files\lexmark 5400 series\ezprint.exe"
mRun: [LXCTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCTtime.dll,_RunDLLEntry@16
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Search with Wanadoo - c:\progra~1\wanadoo\wsbar\WSBar.dll/VSearch.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\markc~2.mar\applic~1\mozilla\firefox\profiles\o2viixy8.default\
FF - prefs.js: browser.search.defaulturl - hxxp://uk.search.yahoo.com/search?ei=UTF-8&fr=ytff-divx&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://uk.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?ei=UTF-8&fr=ytff-divx&p=
FF - component: c:\documents and settings\mark c.markspc\application data\mozilla\firefox\profiles\o2viixy8.default\extensions\{463f6ca5-ee3c-4be1-b7e6-7fee11953374}\platform\winnt\components\FoxyTunes.dll
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npagent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npBBCPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npracplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPStreamPlug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npzylomgamesplayer.dll
FF - plugin: c:\program files\veoh networks\veoh\plugins\noreg\NPVeohVersion.dll

============= SERVICES / DRIVERS ===============

============== File Associations ===============

regfile=regedit.exe "%1" %*
scrfile="%1" %*

=============== Created Last 30 ================

==================== Find3M ====================

2009-02-16 06:07 4,212 -c--h--- c:\windows\system32\zllictbl.dat
2009-02-13 06:58 102,664 ac------ c:\windows\system32\drivers\tmcomm.sys
2009-02-11 20:37 410,984 ac------ c:\windows\system32\deploytk.dll
2009-02-11 10:19 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-07 10:55 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-02-07 10:55 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-02-07 10:54 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-01-15 02:05 911,872 a------- c:\windows\system32\wininet.dll
2009-01-15 02:05 43,008 a------- c:\windows\system32\licmgr10.dll
2009-01-15 02:04 18,944 a------- c:\windows\system32\corpol.dll
2009-01-15 02:03 420,352 a------- c:\windows\system32\vbscript.dll
2009-01-15 02:03 72,704 a------- c:\windows\system32\admparse.dll
2009-01-15 02:03 71,680 a------- c:\windows\system32\iesetup.dll
2009-01-15 02:01 34,304 a------- c:\windows\system32\imgutil.dll
2009-01-15 02:00 48,128 a------- c:\windows\system32\mshtmler.dll
2009-01-15 02:00 45,568 a------- c:\windows\system32\mshta.exe
2009-01-15 01:50 156,160 a------- c:\windows\system32\msls31.dll
2009-01-11 10:17 717,296 a------- c:\windows\system32\drivers\sptd.sys
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll
2008-10-29 19:07 87,608 ac------ c:\docume~1\markc~2.mar\applic~1\inst.exe
2008-10-29 19:07 47,360 ac------ c:\docume~1\markc~2.mar\applic~1\pcouffin.sys
2008-07-12 21:43 0 ac------ c:\program files\temp01
2008-07-07 17:16 81,920 ac------ c:\docume~1\markc~2.mar\applic~1\ezpinst.exe
2008-04-08 17:50 774,144 ac------ c:\program files\RngInterstitial.dll
2008-03-23 10:41 278,528 ac------ c:\program files\common files\FDEUnInstaller.exe
2008-09-25 19:16 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092520080926\index.dat

============= FINISH: 20:14:09.26 ===============

Attached Files

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#2 Jat90


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Posted 06 March 2009 - 06:32 PM

Hello, jethromc

Welcome to the Bleeping Computer Forums. My name is Jat, and I will be helping you with your situation.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.

I need some time to look over your log, I will post back soon.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#3 Jat90


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Posted 07 March 2009 - 07:01 AM


Kaspersky Scan

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

In your next reply, please post:
  • Kaspersky log
  • Gmer log

- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#4 jethromc

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Posted 09 March 2009 - 01:34 AM

Hi Jat90, I know you are looking for logs posted here,but I am unable to complete the tasks you asked me to.
I have been trying for 2 whole days now the run these scans.Kapersky scan will either not run or not finish,the nearest I got to completion was 95%,it just keeps freezing.I have even left it running over night,same result.When I try to run gmer,it just shuts my pc down,like trend micro was doing.I even tried running is safe with networking mode,same results.Do you have any other suggestions?.I have the disc to reload windows,but I'm worried it might get corrupted if I put it in my pc.PLEASE HELP.

#5 Jat90


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Posted 09 March 2009 - 05:56 PM


Yes there has been some difficulties with the Kaspersky online scanner in the past. I'm not sure what is causing Gmer to behave like that. Please try these steps instead.

ESET Online Scan

Please go to Eset website to perform an online scan. Please use Internet Explorer as it uses ActiveX.
  • Check (tick) this box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • When prompted to run ActiveX. click Yes.
  • You will be asked to install an ActiveX. Click Install.
  • Once installed, the scanner will be initialized.
  • After the scanner is initialized, click Start.
  • Uncheck (untick) Remove found threats box.
  • Check (tick) Scan unwanted applications.
  • Click on Scan.
  • It will start scanning. Please be patient.
  • Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt. Please post this log in your next reply.

Please download F-Secure Blacklight (fsbl.exe) and save to your C:\ drive.
  • Open a command window by going to Start > Run and typing: cmd
  • Copy/paste or type the following in the command window: C:\fsbl.exe /expert
  • Hit "Enter" to start the program and then close the cmd box.
  • Accept the user agreement and click "Next".
  • Click "Scan".
  • After the scan is complete, click "Next", then "Exit".
  • BlackLight will create a log in C:\ drive named "fsbl-xxxxxxx.log" (the xxxxxxx will be the date and time of the scan).
  • The log will have a list of all items found. Do not choose to rename any yet!
    I want to see the log first because legitimate items can also be present...like "wbemtest.exe" and "tcptest.exe.
  • Exit Blacklight and post the contents of the log in your next reply.

In your next reply, please post:
  • ESET log
  • Blacklight log

- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#6 Jat90


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Posted 12 March 2009 - 02:40 AM


are you still there?
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#7 jethromc

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Posted 12 March 2009 - 03:05 PM

hi Jat, I have done both the scans you asked me to do.Both have reported 0 problems or infections.I'm still experiencing the same problems but my pc is slightly better than before.Malwarebytes Antimalware found 7 adware gamebar infections which I deleted.I have tried to install Ad-AwareAE but keep getting told I need 258mb of memory,I have 27.80gb of memory left.I've posted the logs as requested,have you any other suggetions? I thank you for your time and effort in trying to help me.Mark.# version=4
# OnlineScanner.ocx=
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3929 (20090311)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=786879905fbe5141a17d106caae33b6f
# end=finished
# remove_checked=false
# unwanted_checked=true
# utc_time=2009-03-12 08:34:05
# local_time=2009-03-12 08:34:05 (+0000, GMT Standard Time)
# country="United Kingdom"
# osver=5.1.2600 NT Service Pack 3
# scanned=265230
# found=0
# scan_time=5920

03/12/09 17:43:56 [Info]: BlackLight Engine 2.2.1092 initialized
03/12/09 17:43:56 [Info]: OS: 5.1 build 2600 (Service Pack 3)
03/12/09 17:43:56 [Note]: 7019 4
03/12/09 17:43:56 [Note]: 7005 0
03/12/09 17:44:03 [Note]: 7006 0
03/12/09 17:44:03 [Note]: 7011 1520
03/12/09 17:44:03 [Note]: 7035 0
03/12/09 17:44:04 [Note]: 7026 0
03/12/09 17:44:04 [Note]: 7026 0
03/12/09 17:44:10 [Note]: FSRAW library version 1.7.1024
03/12/09 17:52:42 [Note]: 7007 0

Attached Files

#8 Jat90


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Posted 13 March 2009 - 03:26 AM


This is not a malware related problem. Therefore we cannot help you in this forum. Try posting your problems in the Windows XP Forum.

Please find and delete:


They are no longer needed.

Follow these steps to ensure you do not get infected in the future.

Take a read of this excellent tutorial:

Simple and easy ways to keep your computer safe and secure on the Internet

Disable and Enable System Restore.

You should disable and re-enable system restore to make sure there are no infected files found in a restore point. You should now create a new restore point, since your system is clean.

You can find instructions on how to disable and re-enable system restore here:

Windows XP System Restore Guide

Visit Microsoft's Windows Update Site Frequently
  • It is important that you visit http://www.windowsupdate.com regularly.
  • This will ensure your computer has always the latest security updates available installed on your computer.
  • If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
System still slow?

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

Next, I would recommend the download and installation of some (I would say two is enough) of the following programs:

Spybot© - Search and Destroy
  • This will provide real-time spyware & hijacker protection on your computer alongside your virus protection.
  • You should also scan your computer with program on a regular basis just as you would an anti virus software.
  • You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot.
  • Each antispyware product has different detection rates for different infections, using different products therefore increases your chances of finding and killing most malware.
Javacools© SpywareBlaster
  • SpywareBlaster will added a large list of programs and sites into your Internet Explorer and Firefox settings and that will protect you from running and downloading known malicious programs.
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.

Edited by Jat90, 13 March 2009 - 03:29 AM.

- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#9 kahdah


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Posted 13 March 2009 - 07:21 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :thumbup2:

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

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