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Trying to Remove Malware -- Problem at Boot -- NEED HELP!


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#1 headhunter131

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Posted 06 March 2009 - 02:15 PM

So, I'm attempting to get some malware/viruses off of my friends laptop. I ran XP in safe mode and ran a full system scan with SuperAntiSpyware. It quarantined and removed all the adware, spyware, and malware that was detected, and then it prompted me to reboot in order to finish out the process. Now, at the system restart it is going through the Windows splash page, and then it prompts me for username and password. It wasn't doing this before, and as far as I know the system has never been password protected... Any suggestions??? Anything help would be greatly appreciated!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 DaChew

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Posted 06 March 2009 - 05:07 PM

If you don't enter anything, does it finish loading?

If you can't get back into normal mode go into safe mode and then user accounts in control panel and check settings there

Edited by DaChew, 06 March 2009 - 05:07 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 headhunter131

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Posted 06 March 2009 - 05:15 PM

Okay. So I didn't enter anything and it didn't finish loading. I did what you said and attempted to reboot into safe mode, but I got this message on a blue screen:

STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminated unexpectedly with a status of
0x0000022 (0x00000000 0x00000000)
The system has been shut down.

I'm guessing this is bad...

#4 DaChew

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Posted 07 March 2009 - 09:55 AM

It might be time for a clean install of windows, do you have any data you would need to save?

Have you tried safe mode choice for a command prompt or last known good?
Chewy

No. Try not. Do... or do not. There is no try.




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