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Help AV360!


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3 replies to this topic

#1 Sheesh!

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Posted 06 March 2009 - 09:11 AM

A friend's computer is infected with the AV360 virus. She tried to download Malwarebytes but she wasn't able to run the application. The computer keeps malfunctioning. It's an HP laptop, 3 years old, XP, and she's in interior design school so she has CAD loaded on there which takes up alot of room. Do you have any suggestions????

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#2 extremeboy

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Posted 07 March 2009 - 08:39 PM

Hello.

Try running it/installing it in Safe Mode. If that doesn't work try renaming the file setup itself into something random like: Random.exe or Bunny.com

How to Boot into Safe Mode

I suggest you read over the instructions on how to boot into Safe Mode and then print these instructions out or save them in Notepad because you won't have access to this page while in Safe Mode.

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use your arrow keys to navigate and highlight Safe Mode.
  • Hit Enter.
  • You will now be asked to choose your operating system. Again, use the arrow keys to select Microsoft Windows XP.
  • Hit Enter.
Your computer will proceed to booting into Safe Mode. During the boot process, you may see random code go past your screen. Simply wait for it to pass. Your computer should boot like usually, except with Safe Mode written in the corners of your screen. Your screen may also appear to be a different size because the video drivers are not loaded properly in Safe Mode.

After the boot, you will be asked whether you wish to use system restore, or to continue to Safe Mode. Select OK to choose Safe mode.


Additional instructions on booting into Safe Mode can be found here

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

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#3 Sheesh!

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Posted 21 March 2009 - 08:21 PM

Hi Extreme
Thanks but my friend ended up running SpyBot and that seemed to fix it.

#4 extremeboy

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Posted 21 March 2009 - 08:48 PM

Thanks for letting me know.

Below are some prevention tips for him/her.

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:
  • Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
Disable Autorun on Flash-Drive/Removable Drives

When is AUTORUN.INF really an AUTORUN.INF?

USB worms work by creating a file called AUTORUN.INF on the root of USB drives. These INF files then use Autorun or Autoplay (not the same thing!) to execute themselves either when the stick is inserted, or more commonly, when the user double-clicks on the USB drive icon from My Computer (Windows Explorer)...


Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read USB-Based Malware Attacks and Please disable Autorun asap!.

If using Windows Vista, please refer to:
"Disable AutoPlay in Windows Vista"
"Preventing AutoPlay with Local Group Policy Editor or AutoPlay options panel"

Note: When Autorun is disabled, double-clicking a drive which has autorun.inf in its root directory may still activate Autorun so be careful.

Vist the WindowsUpdate Site Regularly

I recommend you regularly visit the Windows Update Site!
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
  • Note that it will download them for you, but you still have to actually click install.
Update Non-Microsoft Programs

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.
Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and thank you for choosing Bleeping Computer as you malware removal source.
Don't forget to tell your friends about us and Good luck :thumbsup:

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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