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Wrong copy of XP installed


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#1 DURN

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Posted 06 March 2009 - 01:25 AM

I had a hardware crash and took my computer to my repair guy. He had to reinstall XP Pro. I gave him my retain copy but for some reason he installed his own copy. When I called Microsoft for some help they refused because the OS I.D. is OEM. They weren't interested in hearing my story about having the wrong copy installed.

Question: is there any way for me to replace his copy of XP with my copy so that the I.D. is correct -- without having to do a complete reinstall of all my programs, etc?

Thanks.

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#2 Stang777

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Posted 06 March 2009 - 01:55 AM

I do not believe there is but I would certainly contact the repair guy to make this right, one way or another. At the very least, you should get some of your money back or he should come to your house and make the system right at no addtional charge.

This is one reason I would not take my system to someone else to install my operating system. No way is my disk getting into someone elses hands when I am not right there watching their every move and I want to make sure it is MY disk that is used for the install.

Edited by Stang777, 06 March 2009 - 03:34 AM.


#3 E-Mu

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Posted 06 March 2009 - 05:54 AM

Unfortunately to correct this you re going to have to reinstall Windows and it will overwrite any data on your harddrive.
  • Make a list of what you have installed, download any installation files you need and burn them to CD/DVD.
  • Back up all your data that you want.
  • Reinstall Windows using your original copy.
There are plenty of people here that can talk you through the installation.

I would certainly ask for the service charges back considering he's not done what you've asked and you having to do it yourself now.
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#4 dc3

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Posted 06 March 2009 - 06:29 AM

This link will take you to a good tutorial.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 DURN

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Posted 06 March 2009 - 09:25 PM

Thanks, gang.




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