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How do I get rid of HKLM/software/mrsoft


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13 replies to this topic

#1 madzs

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Posted 05 March 2009 - 06:21 PM

Hi

We ran Superantispyware and have this: hklm/software/mrsoft. How do we remove. We have hijack this on our computer. It is quarrantined at the moment.

Thanks

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#2 madzs

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Posted 05 March 2009 - 06:24 PM

Hi

We ran Superantispyware and have this: c/windows/system32/psl.dat and How do we remove. We have "hijack this" on our computer.
Thanks
madzs

#3 Stang777

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Posted 05 March 2009 - 06:28 PM

Did Superantispyware attempt to remove it?

#4 Stang777

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Posted 05 March 2009 - 06:33 PM

I do not let anything remain in quarantine, I delete it from there. That is probably just my own lil quirk but I figure if it is in quarantine it cannot do anything anyway so why leave it there. I believe the reason for putting a file in quarantine is in case it was a false positve and turns out to be an essential file that you need. If it is, then you can restore it from the quarantine file but if you are sure it is not something you want or need, then I see no reason to leave it on your system even quarantined.

#5 Swordie

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Posted 05 March 2009 - 06:39 PM

I do believe HKLM's are Registry Keys. It is highly advised you don't delete them unless you are truly attacked with Malware. Just delete it straight off the program. You can click it and delete it.

Edited by Swordie, 05 March 2009 - 06:39 PM.

Who said I couldn't have everything?

#6 madzs

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Posted 05 March 2009 - 06:47 PM

We ran super anti spyware and this is what was put in quarantine.

c:\windows\system32\ps1.dat
c:\windows\system\rc.dat
HKLM\software\MRsoft (there are 6 HKLM\software\Mrsoft

The files have been put into the quarantine but we have not removed them.
I am concerned because it looks like this could be tied to the banker trojan.
thanks for any help.

#7 Swordie

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Posted 05 March 2009 - 06:49 PM

Well, delete it, and run a Full Scan if you haven't already. If it is a Banker Trojan, it is best that we get rid of them first, and then deal with them if they were to come again. SAS is a very respectable software here, so go into the quarantine, and delete it.
Who said I couldn't have everything?

#8 boopme

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Posted 05 March 2009 - 06:57 PM

Hello, madzs.

I merged the last topic you started,with your original topic.
Starting 2 topics, about the same problem, is called double posting, and is not allowed on this board.
Please keep all of your replies in this one topic.
The members helping you, will be looking for your responses to their questions, in the topic they replied to.
Posting it elsewhere, will cause a delay in the help you receive, and neither one of us, wants that. smile.gif
When you start several topics, for the same problem, it becomes very confusing to follow, for all of those involved.


If you have any questions, don't hesitate to PM me.


AS this appears to ba a malware issue I am also moving this to the Am I infected forum..

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Edited by boopme, 05 March 2009 - 06:59 PM.

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#9 Stang777

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Posted 05 March 2009 - 06:58 PM

It seems like you have a few questionable items on your computer so you might want to post over in the "Am I Infected forum".

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

When you go over there to post you do not need to create multiple posts for each problem, just include all items found by Superantispyware in one post and include your Superantispyware log in your post. I noticed that you have Hijack This on your system, do NOT include a Hijack this log in that post or anywhere other than in the Hijack This forum. After you post in the "Am I Infected forum" those best trained in the area of infections will help you and they will let you know if you should post the Hijack This log over in the correct forum

#10 madzs

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Posted 05 March 2009 - 08:36 PM

Here is the log. Thank you for all the help.


Malwarebytes' Anti-Malware 1.34
Database version: 1822
Windows 5.1.2600 Service Pack 3

3/5/2009 7:35:53 PM
mbam-log-2009-03-05 (19-35-53).txt

Scan type: Quick Scan
Objects scanned: 106474
Time elapsed: 46 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{abadc07c-9990-405a-aa24-2c209b50ae79} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{abadc07c-9990-405a-aa24-2c209b50ae79} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\WINDOWS\cpnprt2.cid (Adware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cpnprt2.cid (Adware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bb1.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\alog.txt (Stolen.Data) -> Quarantined and deleted successfully.

#11 boopme

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Posted 05 March 2009 - 08:57 PM

Hello and you're welcome. Any files moved to quarantine can no longer harm your PC.
Lets' run 2 more tools as I feel we have made some headway .


From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.

Edited by boopme, 05 March 2009 - 08:57 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 madzs

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Posted 05 March 2009 - 08:59 PM

I have super anti spyware should I uninstall and reinstall or just update.

#13 boopme

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Posted 05 March 2009 - 09:07 PM

Update please.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 madzs

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Posted 06 March 2009 - 09:40 AM

Thank you again.

Here is the scan log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/06/2009 at 01:57 AM

Application Version : 4.22.1014

Core Rules Database Version : 3786
Trace Rules Database Version: 1743

Scan type : Complete Scan
Total Scan Time : 05:23:06

Memory items scanned : 214
Memory threats detected : 0
Registry items scanned : 7236
Registry threats detected : 0
File items scanned : 166164
File threats detected : 1

Adware.SeekSuggest
C:\WINDOWS\JESTERTB.DLL




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