Posted 07 June 2005 - 02:23 PM
Help! A few days ago I booted my computer to work on a writing project, and the McAfee program "died." I had previously downloaded Spybot and had taken out some spyware and a trojan that got past McAfee. Did quite a bit of cleaning up and computer was working faster than it had in years.
I've since attempted downloading McAfee 8 from my disk many times (am currently enrolled in their dat update for the coming year). Have uninstalled and reinstalled per tech support instructions, but also get a message that McAfee Security Center is "missing components" or needs to be reinstalled. A cyclical hell. They haven't been forthcoming with help. So, I made sure all McAfee components were uninstalled, then went to the Panda site. I live in a rural area, so paid for the download. I've downloaded it three times, and it fails to load, or looks like it, during Installshield Process. At any rate, when I reboot the program never seems to be there, just the initial zip file thingy. They read my e-mails, but have not responded to any of them.
I am frustrated and without a virus program. The system seems to be free from adware, spyware and viruses at this moment. I've rerun Windows, and like I said, everything works great but I can't seem to download either of these products. I've uninstalled and reinstalled McAfee successfully in the past and am very puzzled as to why it won't work now.