Two weeks ago, my Norton reported many problems (including "backdoor" and "trojan" but said that all were "resolved") and asked me to restart. Upon restart, log in immediately went to log off. Endless cycle could not be broken in any SafeMode. Boyfriend copied files from restore disk (winlogon.exe?) into proper registry (?) which allowed logon. Locked background advertising anti-spyware was successfully removed by running trusted anti-malware. Have continued running Malwarebytes, Spybot, and Norton for the past two weeks. Most problems disappeared, except one.
When using google/live/yahoo/ask.com/any search engine in either firefox or IE, some (not all) links send me to the wrong page- usually advertisement for anti-spyware. Clicking the same link sends to a variety of different pages. The name "clickfraudmanager.com" displays when I hover over links that direct incorrectly. As per online suggestions, disabled third party cookies and continue to run anti-malware but to no avail. Interestingly, the company that provides my internet says that I have a USB connection from my modem, but I do not. I fear a backdoor trojan- which would require a system reinstall (?). Would you suggest a reinstall or is there anything else I can do?
Below is the DDS report; and I have attached the "attach" report.
DDS (Ver_09-02-01.01) - NTFSx86
Run by L Bauman at 14:24:23.26 on Thu 03/05/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1022.368 [GMT -5:00]
AV: Norton AntiVirus *On-access scanning enabled* (Updated)
FW: Norton AntiVirus *enabled*
============== Running Processes ===============
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\L Bauman\Desktop\gmer\gmer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\L Bauman\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-inc/en/side.html?channel=us
uSearch Bar = hxxp://www.google.com/hws/sb/dell-inc/en/side.html?channel=us
mStart Page = hxxp://www.dell.com
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-inc/en/side.html?channel=us
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: TwcToolbarBhoApp Class: {aa1f9ddb-e605-4ba6-81d4-e427dee012ad} - c:\windows\system32\TwcToolbarBho.dll
BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: The Weather Channel Toolbar: {2e5e800e-6ac0-411e-940a-369530a35e43} - c:\windows\system32\TwcToolbarIe7.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec
shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [SunJavaUpdateSched] c:\program files\java\jre6\bin\jusched.exe
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
IE: &Google Search - c:\program files\google\GoogleToolbar2.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Backward Links - c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar2.dll/cmcache.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar2.dll/cmtrans.html
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {2E5E800E-6AC0-411E-940A-369530A35E43} - {A6790AA5-C6C7-4BCF-A46D-0FDAC4EA90EB}
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: musicmatch.com\online
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {5D6F45B3-9043-443D-A792-115447494D24} - hxxp://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143749764131
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151362115031
DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - hxxp://www.dotphoto.com/ImageUploader4.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} - hxxp://cvs.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\lbauma~1\applic~1\mozilla\firefox\profiles\axs23qa3.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
============= SERVICES / DRIVERS ===============
R0 SymEFA;Symantec Extended File Attributes;\SystemRoot\\SystemRoot\System32\Drivers\NAV\1002000.007\SYMEFA.SYS --> \SystemRoot\\SystemRoot\System32\Drivers\NAV\1002000.007\SYMEFA.SYS [?]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1002000.007\BHDrvx86.sys [2008-12-16 255536]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1002000.007\cchpx86.sys [2008-12-16 362544]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090303.001\IDSxpx86.sys [2009-3-4 276344]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 Norton AntiVirus;Norton AntiVirus;c:\program files\norton antivirus\norton antivirus\engine\16.2.0.7\ccSvcHst.exe [2008-12-16 115560]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-25 101936]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-2-22 38496]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090305.002\naveng.sys [2009-3-5 89104]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090305.002\navex15.sys [2009-3-5 876144]
S3 AngelUsb;Angel USB MPEG Device;c:\windows\system32\drivers\AngelUsb.sys [2006-3-23 375424]
=============== Created Last 30 ================
2009-03-05 13:57 250 a------- c:\windows\gmer.ini
2009-03-05 13:01 <DIR> --d----- c:\program files\Trend Micro
2009-02-28 18:42 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-28 18:42 73,728 a------- c:\windows\system32\javacpl.cpl
2009-02-22 09:44 <DIR> --d----- c:\docume~1\lbauma~1\applic~1\Malwarebytes
2009-02-22 09:44 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-22 09:44 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-22 09:44 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-02-22 09:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-22 00:22 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-02-22 00:22 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-02-21 19:39 <DIR> --d----- c:\program files\Norton Support
2009-02-21 19:22 433 a------- c:\windows\system32\win32hlp.cnf
2009-02-21 19:03 529 a------- c:\windows\system32\ffkuz.dll
==================== Find3M ====================
2009-01-16 21:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2009-01-05 17:33 3,751,995 a------- c:\windows\system32\GPhotos.scr
2008-12-19 04:10 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-12-19 04:10 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-12-19 00:25 634,024 -------- c:\windows\system32\dllcache\iexplore.exe
2008-12-19 00:23 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-12-11 06:57 333,184 -------- c:\windows\system32\dllcache\srv.sys
2007-10-20 11:09 24,192 a------- c:\documents and settings\l bauman\usbsermptxp.sys
2007-10-20 11:09 22,768 a------- c:\documents and settings\l bauman\usbsermpt.sys
2006-05-19 23:47 251 a------- c:\program files\wt3d.ini
0000-00-00 00:00 0 a--sh--- c:\windows\system32\bogiwoka.dll
0000-00-00 00:00 0 a--sh--- c:\windows\system32\juneteyo.dll
0000-00-00 00:00 0 a--sh--- c:\windows\system32\zukogulu.dll
============= FINISH: 14:24:58.51 ===============